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dbrochstein
Copper

U3415W, MacBook Air Dock, DP to mDP does not work

I use this monitor with a MacBook Air and docking station. It worked well yesterday. Today, I can't get it to work. It used to "beep" when I docked my MacBook. Now nothing. I've checked all connections, but I get a message "No DP Cable". The cable is in snug and in place, so there is a DP cable.

I've tried unplugging the monitor - No success

Remove and reattach DP cable, all connection secure.

I'm thinking the DP cable went bad all of a sudden. I've had the monitor for less than a month.

Can anyone help me?

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Community Manager
Community Manager

RE: U3415W -DP to mDP does not work

Hi dbrochstein,

Thanks for posting.

Apologies that your monitor is not working as you had anticipated.  Here is some troubleshooting tips you may find helpful:  http://dell.to/2xVaQzL

If that's not working for you, then please contact Tech Support for additional troubleshooting and possible resolution.

You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell

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