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U3417W, XPS 15 9560, DDM not working

Hi, since few days the DDM app doesn't recognize my Dell monitor. I haven't touched any configurations, but some Dell and MS updates have been applied. I've reinstalled the latest DDM, restarted everything and attempted to fetch latest driver updates from both device manager as well as Windows update.
Looks to me the driver is the issue but I am unsure how to fix it, shall I wait for an update from Dell?

17:34:18.158......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:18.158......Error: failed to obtain output mask from display driver
17:34:20.861......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:20.861......Error: failed to obtain output mask from display driver
17:34:26.060......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:26.060......Error: failed to obtain output mask from display driver
17:34:26.061......Discarding unsupported display: DELA0DF.660X87660P1L on Intel(R) HD Graphics 630

 

Full dump
Diagnostic Report, generated 6/30/2020 (10.0.18362)
Copyright (c) 1995-2020, EnTech Taiwan.
Version = 1.50.0.1996
OS = 10.0.18362.2 x64
Mechanism = 3
Account = Standard
Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
////////////////////////////////////////
DriverError = 0x00000000
LastCheck = 0x0000ABEC
HintShown = 0x00000001
AutoRestoreWindowLayout = 0x00000000
EnumErrorCount = 0x00000000
////////////////////////////////////////
17:34:17.551...Log opened
17:34:17.566...WinOS = 18362
17:34:17.624...LanguageID = 00000409 00000409 00000409
17:34:17.632...Build = 1.50.0.1996
17:34:17.634...Thunderbolt driver = tbt100x 17.4.79.11
17:34:17.634...Windows handles = 00020164 000300FA 00010168
17:34:17.635...OS monitor sleep timeout value = 600 ms.
17:34:17.635...Applied DPI = 96-96
17:34:17.635...VM = 0
17:34:17.635...Registered DDM popup hotkey = Shift+Ctrl+D 6044
17:34:17.636...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
17:34:17.636...Registered application window hotkey = Shift+Ctrl+Ins 602D
17:34:17.640...Remote asset management = 1
17:34:17.640...Remote registry service state = 4
17:34:17.770...WMI service state (unless firewalled) = 1
17:34:17.931...Starting enumeration
17:34:17.941...Skipping unsupported device MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:17.946...1. DELA0DF.660X87660P1L on Intel(R) HD Graphics 630
17:34:17.947......Monitor assignment = 1
17:34:17.947......Adapter name = \\.\DISPLAY1
17:34:17.948......Monitor name = Dell U3417W(HDMI1)
17:34:17.948......Vendor ID = 8086
17:34:17.949......GPU driver = igdumdim64 26.20.100.7986
17:34:17.950......Flags = 00000005.00000003
17:34:17.950......Display tag = 3DE780DE
17:34:17.950......Monitor handle = 00010001
17:34:17.951......Monitor screen area = 0,0 x 3440,1440 3440x1440
17:34:17.951......Monitor work area = 0,0 x 3440,1400 3440x1400
17:34:17.951......Monitor scaling factor = 100%
17:34:17.951......Raw EDID = 00FFFFFFFFFFFF0010ACDFA04C315030171B010380502178EA0950A9554E9C26105054A54B00714F81008180A940D1C0010101010101E77C70A0D0A0295030203A00204F3100001A000000FF0036363058383736363050314C0A000000FC0044454C4C205533343137570A20000000FD0030551E5920000A202020202020013D
17:34:18.158......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:18.158......Error: failed to obtain output mask from display driver
17:34:20.861......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:20.861......Error: failed to obtain output mask from display driver
17:34:26.060......Error: communicating via DDC/CI (0xC0262582) = An error occurred while transmitting data to the device on the I2C bus
17:34:26.060......Error: failed to obtain output mask from display driver
17:34:26.061......Discarding unsupported display: DELA0DF.660X87660P1L on Intel(R) HD Graphics 630
17:34:26.062......Status = 00000000
17:34:26.062...Ending enumeration
17:34:26.066...New=DELA0DF.0001
17:34:26.078...Video power down timeout = 600
17:34:26.083...Display powered ON
17:34:26.083...User session connect
17:34:31.091...Refreshing screen object
17:34:47.971...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
17:34:47.971...Dump: complete Windows device enumeration
17:34:47.971...1.DeviceName = \\.\DISPLAY1
17:34:47.972.....DeviceFlags = 00000005
17:34:47.972.....DeviceString = Intel(R) HD Graphics 630
17:34:47.973.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
17:34:47.973.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F1A9EF09-C662-11E9-A3A5-3C18A00B95A8}\0000
17:34:47.975.....a.MonitorName = \\.\DISPLAY1\Monitor0
17:34:47.976.......MonitorFlags = 00000002
17:34:47.976.......MonitorString = Generic PnP Monitor
17:34:47.977.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.977.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.978.......Raw EDID = 00FFFFFFFFFFFF004D10761400000000311A0104A52313FF0EDF50A35435B5260F5054000000010101010101010101010101010101014DD000A0F0703E80302035005AC210000018000000000000000000000000000000000000000000FE005932584E44804C513135364431000000000002410328001200000B010A202000D3
17:34:47.979.....b.MonitorName = \\.\DISPLAY1\Monitor1
17:34:47.980.......MonitorFlags = 00000003
17:34:47.980.......MonitorString = Dell U3417W(HDMI1)
17:34:47.982.......MonitorID = MONITOR\DELA0DF\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
17:34:47.983.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0001
17:34:47.984.......Raw EDID = 00FFFFFFFFFFFF0010ACDFA04C315030171B010380502178EA0950A9554E9C26105054A54B00714F81008180A940D1C0010101010101E77C70A0D0A0295030203A00204F3100001A000000FF0036363058383736363050314C0A000000FC0044454C4C205533343137570A20000000FD0030551E5920000A202020202020013D
17:34:47.985...2.DeviceName = \\.\DISPLAY2
17:34:47.986.....DeviceFlags = 00000000
17:34:47.986.....DeviceString = Intel(R) HD Graphics 630
17:34:47.986.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
17:34:47.987.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F1A9EF09-C662-11E9-A3A5-3C18A00B95A8}\0001
17:34:47.988.....a.MonitorName = \\.\DISPLAY2\Monitor0
17:34:47.988.......MonitorFlags = 00000002
17:34:47.989.......MonitorString = Generic PnP Monitor
17:34:47.989.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.990.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.991.......Raw EDID = 00FFFFFFFFFFFF004D10761400000000311A0104A52313FF0EDF50A35435B5260F5054000000010101010101010101010101010101014DD000A0F0703E80302035005AC210000018000000000000000000000000000000000000000000FE005932584E44804C513135364431000000000002410328001200000B010A202000D3
17:34:47.993...3.DeviceName = \\.\DISPLAY3
17:34:47.993.....DeviceFlags = 00000000
17:34:47.993.....DeviceString = Intel(R) HD Graphics 630
17:34:47.994.....DeviceID = PCI\VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04
17:34:47.994.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{F1A9EF09-C662-11E9-A3A5-3C18A00B95A8}\0002
17:34:47.995.....a.MonitorName = \\.\DISPLAY3\Monitor0
17:34:47.996.......MonitorFlags = 00000002
17:34:47.996.......MonitorString = Generic PnP Monitor
17:34:47.996.......MonitorID = MONITOR\SHP1476\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.997.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
17:34:47.997.......Raw EDID = 00FFFFFFFFFFFF004D10761400000000311A0104A52313FF0EDF50A35435B5260F5054000000010101010101010101010101010101014DD000A0F0703E80302035005AC210000018000000000000000000000000000000000000000000FE005932584E44804C513135364431000000000002410328001200000B010A202000D3
17:34:47.999...Total number of monitors enumerated = 4
17:34:48.000...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

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We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.


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You are using build 7986 of Intel's troublesome display driver. Update to the latest build 8336 here and you should be all set.

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