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U3419W, goes to sleep if the non-active source goes to sleep

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Hi,

I have a U3419W display. My PC is connected via DP and USB and my laptop via USB-C.

My problem is, if the USB-C input source is active and my PC turns off the display, the monitor turns to black. I have to re-select the USB-C input to make it work again. The same problem happens if the DP source is active and the laptop turns off the display.

Is there a workaround or a fix?

Thanks

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Community Manager
Community Manager

Re: U3419W, goes to sleep if the non-active source goes to sleep

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I see that troubleshooting is already being done in private. Just adding a thought to it. Open the Menu OSD- Input Source (page 41). Is Auto Select set to On or Off?


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Community Manager
Community Manager

Re: U3419W, goes to sleep if the non-active source goes to sleep

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I see that troubleshooting is already being done in private. Just adding a thought to it. Open the Menu OSD- Input Source (page 41). Is Auto Select set to On or Off?


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1 Copper

Re: U3419W, goes to sleep if the non-active source goes to sleep

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Dear Chris,

It was turned on. I turned it off, and it's working now as expected. Tbh, I don't see the connection between auto selection of input and my problem but it works.

Thank you!

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Moderator
Moderator

Re: U3419W, goes to sleep if the non-active source goes to sleep

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That's great!
Glad to hear that it worked. 

Adding to this, I wanted to also share some more information that can help you in the future.
Here's our official YouTube channel, that has videos with troubleshooting steps for most of the issues. 
https://dell.to/3culEaf;
Should you come across any issues, you could simply browse for a video and follow the steps. 

Thank you.

-Khalander


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