2 Posts
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1011
U3419W, two PCs, one sleeps, monitor blank
Hi,
I have a U3419W display. My PC is connected via DP and USB and my laptop via USB-C.
My problem is, if the USB-C input source is active and my PC turns off the display, the monitor turns to black. I have to re-select the USB-C input to make it work again. The same problem happens if the DP source is active and the laptop turns off the display.
Is there a workaround or a fix?
Thanks
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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March 3rd, 2020 09:00
* Open the Menu OSD- Input Source
* Change Auto Select to Off and retest
Laci84
2 Posts
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March 3rd, 2020 09:00
Dear Chris,
It was turned on. I turned it off, and it's working now as expected. Tbh, I don't see the connection between auto selection of input and my problem but it works.
Thank you!
DELL-Cares
Moderator
Moderator
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25.1K Posts
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March 3rd, 2020 10:00
That's great! Glad to hear that it worked.
Adding to this, I wanted to also share some more information that can help you in the future. Here's our official YouTube channel, that has videos with troubleshooting steps for most of the issues. Should you come across any issues, you could simply browse for a video and follow the steps.
Thank you.
-Khalander