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U3818DW, KVM issues, #2
Have had a Dell 3818DW for almost three years now but have been having issues for last three months with the internal KVM on USB peripherals on both upstream PCs
Keyboard + mouse connected to the monitor are borderline un-usable with frequent issues every minute. Keyboard would get stuck on a pressed key and repeat continuously until I hit backspace or another key. Mouse would be stuck for a brief bit and cause cursor movement to be really unnatural
Verified both keyboard/mouse are fine (wireless and wired) by plugging into laptop(s) directly. Tried both USB-C and USB-A cables and both inputs have same issues. Also tried both laptops
Any one experiencing the same?
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
1
September 28th, 2022 04:00
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3818DW Service Tag and 20 digit serial number with them. Also provide to them =
* What specific PC model?
* What operating system?
* Explain in detail how the U3818DW is connecting to all PC using all ports and cabling
* Open U3818DW Menu- Others
* Verify what firmware is currently installed on your U3818DW. If older than M3B106, then install M3B106 and retest
(edited)