pgcharette
Copper

RE: U3818DW, firmware update failed, broke monitor?

Good news:  I ran the firmware update while having two cables connected to my laptop (USB-C and upstream USB 3) as per the instructions above, the monitor survived and is working fine. Note that after the update, the power button was unresponsive so I could not turn off the monitor before unplugging it, so I went ahead and unplugged it, let it rest for about 30 seconds, plugged it back in and it fired up fine.

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jkeifer3
Bronze

RE: U3818DW, firmware update failed, broke monitor?

Sorry to butt in here but this is good information!

I just purchased one of these from Dell (yet to be shipped), as I have lost some confidence in the old U3011 that's been my workhorse, and I am an avid firmware updater and will use extreme caution with this device as I don't want to blow things up.

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