8 Posts
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10693
UP2414Q, TB from PC, 6-bit color
I have a problem with the UP2414Q monitor, when using DP1.2 mode (i.e. 4K at 60Hz). When I connect it via a DP in a laptop, it works correctly (other than the well reported sleep issues), with 8-bit color. See attached screenshots:
Connected using MiniDP to DP
Connected using miniDP to DP
However, when I connect it using laptops that have only Thunderbolt, it recognizes the monitor as 6-bit color (see below screenshot), which causes color banding on the screen. Does anyone know how to force Windows into recognizing that the monitor is 8-bit color?
Connected using Thunderbolt to DP (Note the bit depth)
I have tried the following:
- Using two different computers which have different video cards (so it's not the driver)
- Using two different USB-C to DP cables
- Connecting the monitor using a DP to miniDP cable that I know works connected to a thunderbolt dock that supports 2x4K monitors at 60Hz.
- Installing the UP2414Q monitor driver.
In all cases, the monitor is showing as 6-bit when connected via Thunderbolt. Note that it is even 6-bit color when I select a lower resolution (with DP1.2 on). The only thing I can do to force 8-bit color is to turn off DP1.2 or connect via HDMI (but then, of course, I'm limited to 30Hz at 4K).
Any suggestions gratefully received. Thanks!
Ashers2001
8 Posts
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December 7th, 2018 03:00
DELL-Chris M
Community Manager
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June 13th, 2018 06:00
The fact that when using DP the UP2414Q shows 8-bit color means that the UP2414Q hardware is OK.
The three pictures you presented list three different GPU =
Surface tablet Intel Iris 540
PC ? Intel HD 4600
PC ? Intel HD 620
That implies three systems, not two. Or did you mean two PC laptops plus the Surface tablet?
* What are the two laptop models?
* What operating system on both?
Ashers2001
8 Posts
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June 16th, 2018 05:00
Many thanks for the response. I have tested the monitor with the following four systems:
All systems are running the latest Windows 10 Pro (version 1803). But it was the same problem with the previous Windows 10 release (1709).
Given the above, what seems be causing the 6-bit color is connecting the monitor to the laptop via thunderbolt. I have tested using two different USB-C to DP cables (that support 4K-60Hz) and using an HP Thunderbolt Dock (which supports two 4K-60Hz monitors and has a DP port). Therefore, I don't think it is a problem with the cable or connection to the monitor.
Note that it may be related to this issue:
https://www.dell.com/community/Monitors/U2717D-TB3-from-dock-mDP-to-DP-cable-6-bit/m-p/6089603
DELL-Chris M
Community Manager
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54.2K Posts
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July 4th, 2018 12:00
We are not seeing this issue in our lab. But we are only testing on Dell PCs. The Dell monitor driver only installs the INF, CAT, and ICM so that the operating system can note it correctly. It does not control the source TB3 transmission. That is done via the source PC chipset driver and associated TB3 driver in the operating system. Based on your testing, the Lenovo ThinkPad X1 Yoga and Eve V need their chipset drivers updated, and possibly the TB3 driver if they supplied one on their websites.
Ashers2001
8 Posts
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July 4th, 2018 12:00
@DELL-Chris M
I was wondering whether you had any thoughts on this issue. I'd be happy to provide further information to support.
Many thanks
DestinyC
1 Message
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July 23rd, 2018 03:00
I have a Dell UP3214Q monitor and see the same issue with my new XPS 9570, who as an Intel UHD G630.
my old XPS (9530) with a Intel G4600) didn't have this issue. I have a Dell support ticket open, if we figure it out I'll let you know.
DELL-Chris M
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54.2K Posts
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July 23rd, 2018 07:00
8-bit color = Intel 4600/Iris 540
6-bit color = Intel 615/620/630
Has to be some Intel chipset or GPU driver fault?
Ashers2001
8 Posts
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July 23rd, 2018 08:00
Many thanks for the responses. I had suspected that it was sending the DP signal via Thunderbolt that was the problem (given it causes banding in all cases that I've seen), but it could be the Intel drivers as you suggest.
One way to check would be to test the UP2414Q or UP3214Q with the Dell Precision 7520 which has both Mini-DP and Thunderbolt. If it produces 8-bit color at 4K 60Hz when using Thunderbolt and similarly when using miniDP, then that would point to the drivers. I think that laptop also has Optimus, so the output may also be provided by the Intel graphics driver (rather than the nVidia), so that might also reveal some information.
superparamagnetic
8 Posts
1
August 3rd, 2018 09:00
Hi. I have a similar issue to you and found that I could workaround it by rolling back to old Intel HD driver.
I listed a few driver versions on my thread that you can try. Please confirm if rolling back the driver fixes things for you as well.
Ashers2001
8 Posts
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August 8th, 2018 06:00
@superparamagneticWell spotted!
I can confirm that, in my situation, rolling back to 22.20.16.4815 did work on my machine and I was able to get 8-bit color through Thunderbolt. Unfortunately, the old driver didn't seem particularly stable on my machine, so I've had to revert back to the current driver.
So it is a driver problem. Using more recent Intel drivers causes 6-bit color via Thunderbolt.
It would be great if Dell could work with Intel to get updated drivers that bring back 8-bit color via Thunderbolt.
eraser17
4 Posts
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August 9th, 2018 00:00
No, this did not help at all. However what helped, was downgrading the Intel Graphics Driver to an old version (August 2017). This 15.46 driver fixed the issue. Before I had a driver version from March 2018 installed. But this is not a solution. Please fix the issue in collaboration with Intel and keep us updated.
eraser17
4 Posts
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August 9th, 2018 01:00
Related issue:
https://www.dell.com/community/Monitors/P2415Q-TB16-XPS-15-9560-6-bit-color/m-p/6132321/highlight/false#M116722
Transponster
5 Posts
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January 18th, 2019 09:00
My machine told me the install (or at least the latest version I was directed to) was not valid for it, which is a shame. I guess this means I need to use a Dell-manipulated version of this driver rather than the base Intel one.
ro050408
37 Posts
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August 16th, 2021 20:00
I have the same 6 bit issue on two brand new XPS 15s for the past 6 months. If this is a driver issue again, there appears to be no effort to fix it. Dell keeps replacing my XPS machines over and over. I've tried different monitors, different docks, different cables...nothing works. I also have two new XPS 13s that work fine. This must be a hardware issue or driver specific to the new XPS 15.