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UP2414Q won't reliably resume from sleep or reboot using mDP to DP cable
Monitor = UP2414Q
Video card = Sapphire R9 270
Cable = Dell mDP to DP
Computer = i5 CPU, 32GB
Operating System = Windows 7 64bit (latest drivers, bios etc.)
Display set to 3840x2160 - DP 1.2
No other monitors, video cards or associated drivers are installed.
Monitor is brand new. I have 30 years of experience, building, programming, administering a huge variety of PC systems. I know the difference between hardware, BIOS, firmware, drivers. etc. About half the time, the monitor will not properly resume from the computer being asleep, or from a warm or cold reboot of the system, i.e. The monitor will need to be powered off and powered back on for the display to resume, and/or the display will resume in an incorrect resolution and the AMD video card drivers will display one of the following messages:
1) "The system as detected a problem with the connection between your computer and the displayport display the will prevent you from using the highest resolutions and/or refresh rates..."
or
2) "The system has detected and link failure and cannot set the requested resolution on your displayport display..."
Since the display will often be blank during reboot (no BIOS messages displayed, monitor power-off/power-on required), before windows has started, it does not have anything to do with Windows, drivers or any other software. This points to a hardware and/or firmware/video card bios issue between the video card and monitor. Correct DP 1.2 communication is not occuring consistently.
I am waiting for the arrival of a new accell displayport 1.2 cable that I've ordered to see if that helps.
Please advise what video cards have been tested with this monitor to work correctly using 3840x2160 60hz, DP 1.2.
Please advise if there is a monitor firmware update available to address this issue.
Please advise what other steps I can take to resolve the issue.
Ringozz
1 Message
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February 19th, 2014 13:00
I'm having the same issues as described with the people above.
My specs:
Monitor = UP2414Q (S/N: CN-0WWRHC-74445-3BR-209L)
Video card = Palit GTX680 4GB (Driver v334.89)
Cable = Dell mDP to DP
Computer = Q9450 CPU, 4GB
Operating System = Windows 8.1 64bit (latest drivers, bios etc.)
Display set to 3840x2160@60hz - DP 1.2
DELL-Chris M
Community Manager
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54.2K Posts
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February 19th, 2014 20:00
For those users who do have a qualified DP1.2 video card and driver, and still have issues:
* Go into the monitor OSD (On Screen Display) -Display Settings
* Set DisplayPort 1.2 to Disable and use the monitor at 3840x2160 30Hz
* This is under investigation. Do not get any monitor exchanges. The replacements will have the same issue. When I know more, I will post it
yhc
3 Posts
1
February 20th, 2014 19:00
Also having the same issues.
DP 1.2 3840x2160 60hz
NVidia GTX 780 ACX (EVGA brand)
Tried every version of NVidia drivers so far (Feb 18 drivers do not fix the issue)
Same issue with mDP to DP and my own DP 1.2 DP to DP cable.
Windows 8.1 x64
S/N: CN-06X55C-74445-3BL-089L
Using 30 Hz mode is not acceptable! 60 Hz 4K is the main selling point of this monitor! I might as well have bought a Seiki 4K for half the price if I wanted 4K 30 Hz!
Located in Canada.
kteare
3 Posts
0
April 1st, 2014 20:00
Hi Chris
I have 2 UP2414Q's. They are both unusable at 60hz DP 1.2. I got an email from you to return them, but I purchased them via Amazon. Is there a way to register them with Dell? They do not have a service tag so as far as I can see I cannot register them.
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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April 2nd, 2014 14:00
* Go back to the top of this Monitor Forum
* Open "FAQ Monitor"
* Open "No Dell Service Tag number? No registration? Exchange instructions"
bn8959
2 Posts
0
May 27th, 2014 01:00
Hello
I am having exactly the same problem - the two screens frequently do not wake up after a computer sleep or shutdown. I have to power off and on at least once. I am using the included DP to mDP cables connected to a late 2013 Mac Pro running OS X 10.9.3. DP 1.2 is enabled. Is there any update on this issue - it is a real pain.
Thanks, Ben
We do not test on apple hardware, so how can there be an update? DELL-Chris M
huffandy
8 Posts
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June 13th, 2014 20:00
I'm wanting an update also. Chris, I seen on a different forum (like this) there is a firmware update to A01. I would like to know how I can get this exchange. Like many, I want the DP 1.2 issue resolved.
Rampage III GENE
24GB RAM
single eVGA black TITAN
Monitor: UP2414Q - single
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 14th, 2014 20:00
huffandy,
Contact Customer Support and request a used/refurbished exchange to get the A01 revision. A new exchange will only get you the A00 revision.
huffandy
8 Posts
0
June 14th, 2014 22:00
huffandy
8 Posts
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June 16th, 2014 08:00
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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June 17th, 2014 06:00
24" and smaller monitors do not have a service tag number. Customer Support should be asking for the Dell Order number. No, not new, only a used exchange will be the newest revision.
huffandy
8 Posts
0
June 17th, 2014 11:00
Hi, they referred me to EVGA on this issue. I did a support ticket for EVGA and for this case, using MST (Daisy-chaining) on the single monitor they said it was the TITAN BIOS and that was it. So, they are going to replace the BIOS with an MST compatible one for free! It was covered under warranty, so I am in luck :emotion-2:
progentor
11 Posts
0
July 16th, 2014 20:00
I am thinking about buying this monitor new. You have advised that the issue can only be fixed by a used monitor exchange. Are the new monitors being sold through the Dell website A01 or still AO0? In other words are the new monitors still exhibiting the issue?
fplanque
5 Posts
0
July 22nd, 2014 17:00
The A01 revision still has the same issue. I have 2 of them. Both have the problem.
progentor
11 Posts
0
July 22nd, 2014 21:00
Is this issue showing up with all video cards, or is it just a few? I have a quadro k4000.