* Go back to the top of this Monitor Forum
* Open "FAQ Monitor"
* Open "No Dell Service Tag number? No registration? Exchange instructions"
I am having exactly the same problem - the two screens frequently do not wake up after a computer sleep or shutdown. I have to power off and on at least once. I am using the included DP to mDP cables connected to a late 2013 Mac Pro running OS X 10.9.3. DP 1.2 is enabled. Is there any update on this issue - it is a real pain.
We do not test on apple hardware, so how can there be an update? DELL-Chris M
I'm wanting an update also. Chris, I seen on a different forum (like this) there is a firmware update to A01. I would like to know how I can get this exchange. Like many, I want the DP 1.2 issue resolved.
Rampage III GENE
single eVGA black TITAN
Monitor: UP2414Q - single
Contact Customer Support and request a used/refurbished exchange to get the A01 revision. A new exchange will only get you the A00 revision.
24" and smaller monitors do not have a service tag number. Customer Support should be asking for the Dell Order number. No, not new, only a used exchange will be the newest revision.
Hi, they referred me to EVGA on this issue. I did a support ticket for EVGA and for this case, using MST (Daisy-chaining) on the single monitor they said it was the TITAN BIOS and that was it. So, they are going to replace the BIOS with an MST compatible one for free! It was covered under warranty, so I am in luck
I am thinking about buying this monitor new. You have advised that the issue can only be fixed by a used monitor exchange. Are the new monitors being sold through the Dell website A01 or still AO0? In other words are the new monitors still exhibiting the issue?