llmercll
1 Copper

UP2718Q, washed out HDR

I have a UP2718Q monitor, a certified high gamut HDR panel with FALD.

The issue I notice however is that on the normal HDR setting I have terribly washed out colors. On vivid my colors are fine, but I find the screen almost too bright, and for some reason the FALD bloom is greatly exacerbated in this mode.

So on standard I have no bloom but no color...

But on vivid I have good color but terrible bloom.

Does anyone know what's going on here? This was a very expensive monitor and I expected better from Dell...


https://imgur.com/Tk1oDVF
https://imgur.com/5TKnQwm

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10 Replies
Moderator
Moderator

Re: UP2718Q Washed out HDR

Hi @llmercll

My colleague @DELL-Chris M has posted a handy FAQ article on HDR and how to troubleshoot certain scenarios when colours etc are washed out. It should help to answer your query. Here is the link to the article

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
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Gatterix
1 Copper

Re: UP2718Q Washed out HDR

Hi

I think he's trying to make the same point as I did, even if all of the settings are correct with both Windows and the Monitor the two out of the box calibrations both have issues.

Normal - Very dark and colours washed out, no bloom

Vivid - Bright with vibrant colours but has terrible bloom

Looking at some reviews especially TFT Central when measuring the luminescence it was noted that the Normal mode was under the 1000 cd/m2 limit while Vivid was above it, hence the bloom effect.

It would be nice to have an updated profile to try and get the monitor more balanced for HDR or allow it to be calibrated.

 

Chris

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Moderator
Moderator

Re: UP2718Q Washed out HDR

 

"or allow it to be calibrated."

It can and should be calibrated?

We offered the DUCCS (Dell Ultrasharp Color Calibration Solution) software and the DUCCS User's Guide to be used with the X-Rite i1 Display Pro colorimeter.

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Gatterix
1 Copper

Re: UP2718Q Washed out HDR

As far as I knew DUCCS could not alter the Smart HDR profiles (Normal & Vivid) 

I thought it was used to calibrate the monitors standard profiles, without Smart HDR enabled, storing them in CAL 1 & CAL 2 

 

Chris

 

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llmercll
1 Copper

Re: UP2718Q Washed out HDR

I've just gotta say I find it funny there's a Chris and Chris M in this thread, since I too, am a Chris M.

Anyway,

There is no option to calibrate the smartHDR settings, DUUCS doesn't handle that only color profiles as far as I know.

I agree with Gatterix though, we're experiencing the same phenomena. I believe it just comes down to poorly "programmed" HDR modes. Hopefully it's an easy fix that Dell's programmers can roll out through firmware, but they need to be made aware of it.

I've tested my PC with my LG B7 and the B7's HDR is stunning in contrast to the UP2718Q's. I can't even complain about the bloom BUT it would be nice to have a brightness setting so the user had as much control over it as possible. 

The solution would be 

 

  1. Lowering the brightness in vivid mode

OR

  1. Raising the color gamut in normal mode to match vivid.

    Better yet just giving us an independent HDR menu with a brightness slider and allowing us to set our color gamut when HDR is enabled.

 

Currently there are two options however and neither are done well. I'd really appreciate a fix considering the price of this monitor and it being Ultra HD Premium Certified.

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Moderator
Moderator

Re: UP2718Q Washed out HDR

I was hoping that X-Rite would allow some form of HDR calibration with their latest 1.6.2 version, but it appears that the answer is no.

What you are asking for is either a design change from the manufacturer which would never happen, or if possible a firmware update. The problem is justification. Firmware updates are very costly to Dell and are only done to fix multiple reported systemic issues (as defined by Dell and the manufacturer) with a monitor. Only two user complaints versus total number of UP2718Q sold is not justification for the cost. If this is a "break" deal, then contact Technical Support, escalate to a manager and return it for refund.

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llmercll
1 Copper

Re: UP2718Q Washed out HDR

I want Dell to be aware of this issue. Will you notify the relevant department or give me the means to?

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Moderator
Moderator

Re: UP2718Q Washed out HDR

The Displays Team reads all of these threads. No, users cannot contact them directly. If they see an issue that can be worked, they notify me. Currently, the Dell HDR modes meet our manufacturer specifications. Other than the three users on the Forum, this complaint is not appearing on any Technical Support reports. Until it reaches a certain level of users, it is not a "systemic" fault.

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