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RE: UP3214Q - MST & Firefox Menu Issues

We cannot replicate this firefox issue using several test desktop computers and different Dell OEM Nvidia video cards. Of course we are only testing on Dell OEM nvidia cards and Dell drivers. We do not test on retail (MSI) video cards and drivers. You will need to contact the firefox community.


I'm using the official GTX 680 drivers downloaded directly from the NVIDIA website. Dell doesn't support the use of official NVIDIA drivers for NVIDIA video cards? The test should be performed on a Dell system with a GTX 680 video card using the latest official NVIDIA drivers and the latest build of Firefox on Windows 8 x64. That is the closest environment to the one I produced the video from. The UP3214Q should also be set to MST mode.

Thank you.

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Moderator
Moderator

RE: UP3214Q - MST & Firefox Menu Issues

Dell doesn't support the use of official NVIDIA drivers for NVIDIA video cards?
* We do not load them on our Dell OEM video cards on our test systems. We use the latest Dell OEM WHQL drivers.

The test should be performed on a Dell system with a GTX680 video card using the latest official NVIDIA drivers and the latest build of Firefox on Windows 8 x64. That is the closest environment to the one I produced the video from.
* We cannot. You are not using Dell OEM video cards. You are using retail MSI. They use a different GPU bios. Our point is that on our Dell OEM hardware and drivers, we cannot replicate the issue using the latest version of FF. We are not going to go out and buy retail video cards



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8 Krypton

RE: UP3214Q - MST & Firefox Menu Issues

The test should be performed on a Dell system with a GTX680 video card using the latest official NVIDIA drivers and the latest build of Firefox on Windows 8 x64. That is the closest environment to the one I produced the video from.

* We cannot. You are not using Dell OEM video cards. You are using retail MSI. They use a different GPU bios. Our point is that on our Dell OEM hardware and drivers, we cannot replicate the issue using the latest version of FF. We are not going to go out and buy retail video cards

The product page and included documentation for this display does not state that this display is only to be used with Dell equipment/drivers. If this is the case I strongly suggest the product page is updated. One would think that Dell would want to do whatever it takes to debug possible issues with a $3,500 display. If that takes purchasing a $300 video card for testing so be it. Regardless, I appreciate your candid responses to my questions. I wish more moderators were as forthcoming.

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