cbhappy
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

So no one has had better results with 337.50 drivers? Weird. Sorry to hear that. Since installing the BETA drivers this morning I've had much better results. When monitor sleeps, before Windows sleeps, waking via keyboard or mouse has so far worked. Same with wake from sleep with Win 8.1. It wakes to login screen and it's even full screen. Not half screen. I did have to power cycle, but only once so far. Cold boot and reboot have been working flawlessly for me. I used to get a lot of blank and half screens on cold and reboots and whenever the monitor or system went to sleep. Hope others have as good luck as I apparently did. I really didnt want to send this monitor back for a refurbished one with new firmware. And just for the record I am perplexed that Dell wont release the firmware update that they have to review sites to their customers. It's ridiculous.

Like I said I have dual EVGA 780ti's and:

EVGA Dark x79 MB

i7-3930K @ 4.5 

32 GB Corsair Platinum

0 Kudos
prenetic
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

At this point I'm not entirely convinced the firmware is actually user-flashable, or at least reasonably so. If the process requires a JTAG device for burning the firmware for example, I can understand the propensity to keep it an internal process, but again with the lack of transparency they haven't just come out and said that.

There's also the statement from Chris in this very thread which states the firmware update should never have been developed in the first case. Coupled with the lack of a confirmation or even changelog from Dell stating whether firmware actually fixes anything (and what exactly), one must wonder why people are still lining up for firmware updates at all.

An A01 model is interesting, but again, only if we're made aware of the changes that were made (are they design changes, or merely firmware updates?). If the physical design of the monitor was somehow changed to improve upon these issues, then where does that leave the A00 customers? Especially those of us who ponied up for the 5-year warranty, which is definitely not paying off for me right now.

Either way, I'm glad to hear you're seeing better results one way or another cbhappy, maybe some aspect of your configuration/experience can help narrow down and resolve the problem for the rest of us as we're not quite there yet.

0 Kudos
ssteiner78
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

When I experienced the half-screen issue on an ATI card, it was around December 20th using the then latest drivers for Win7. I previously ran an older revision on Win8.1 without those issues. As I sold the computer with the 6970, I have nothing further to report. The issue also pops up with intel's HD 4400 though (as found on a Gigabyte Brix with an intel U4500).
0 Kudos
cbhappy
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

prenetic: I was pretty surprised myself that an nVidia driver update, of all things, would fix the problem. I will update if things go south again.

About the firmware. Anandtech and a couple other sites that reviewed this monitor make it seem as if Dell just sent them the driver (sorry, meant firmware update):

"After a firmware update I felt most of these issues were resolved, but as soon as I updated the Dell Calibration software, the monitor would no longer stay in sync in MST mode anymore."

And a few lines later:

"Note: The firmware update that I installed is not being provided to end users. You would need to exchange your monitor for a refurbished one with the updated firmware from Dell. More details can be read in the thread on Dell's website here."

Here's the link for others' convenience: http://www.anandtech.com/show/7906/dell-up3214q-review/2 

0 Kudos
jn819
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

Ah, I did miss that. I was in a rush, and I guess I misread it as a speculation rather than an announcement that Dell has indeed actually been working with Nvidia. Good to hear.

Btw - I can also confirm that the latest Nvidia beta (337.50) does seem to have addressed the wake-from-sleep issues so far. I hesitate to proclaim it totally fixed until I give it some more time, since I previously jumped the gun on some other 'workarounds' I thought I'd come up with that worked intermittently... but so far it has reliably come back from sleep mode since I installed it earlier today without any need to cold boot it. A good sign. Incidentally, I'm working on one of the original monitors.

Odd that nothing was in the notes for the 337.50 driver relating to this at all, though.

0 Kudos
madmarc69
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

An comment to the my refurbished Monitor: It is like an new one. You can not see any difference to a new one. On the package ther is an lable, witch displays it is Revision A01.

 

MM69

0 Kudos
T3CK
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

At this point I'm not entirely convinced the firmware is actually user-flashable, or at least reasonably so. If the process requires a JTAG device for burning the firmware for example, I can understand the propensity to keep it an internal process, but again with the lack of transparency they haven't just come out and said that.

I doubt that is the case, or else how Anandtech would be able to flash the firmware provided by Dell?

0 Kudos
T3CK
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

An comment to the my refurbished Monitor: It is like an new one. You can not see any difference to a new one. On the package ther is an lable, witch displays it is Revision A01.

If you have a "Refurbished" green label under monitor's support arm, that means it was at someone's home and sent back. If you don't see it, that means you got a brand new monitor.
0 Kudos
AnthonyJay
1 Nickel

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

As I've noted before, with 337.50 I have only a "no signal" issus occasionally, which can be workaround by power-cycle monitor (easy for me since I have a switch just there) or shutting down in 30Hz mode.

0 Kudos
Highlighted
ipv6ready
2 Bronze

RE: UP3214Q/UP2414Q - 1/2 screen issue and/or No picture after powering off, then on

I doubt that is the case, or else how Anandtech would be able to flash the firmware provided by Dell?

I can see why DELL prefers to exchange, end of the day anyone can buy a JTAG device, but not everyone is comfortable with using it.

JTAG require particular headers, if designed with 2x5, 2x8, 10x2 or 14pin headers it would mean dismantling it to get to the board or less common special usb sticks. 

You would likely need to be comfortable with arcane command lines (not to all but to many command lines are) 

Plus if you brick it, you have bricked it

0 Kudos