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3 Posts
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29575
UltraSharp 2408WFP green/purple vertical lines 2" from right side of monitor screen
hello,
My UltraSharp 2408WFP monitor has finally developed permanent vertical lines (1 green, 1 yellow) about two inches from the right side
of the monitor. I've often had vertical lines and thick purple bands in the past when turning on the monitor but they would go
away after 1/2-1 hour.
Now the vertical lines are permanent.
Troubleshooting done:
Changed computer (including video card, video cable), LCD conditioning feature in monitor menu.
some pics:
http://i.imgur.com/f31iF.jpg
http://i.imgur.com/0tOVR.jpg
My monitor:
order date: 1/21/2009
I have all other info and can PM it.
I want to confirm that the monitor is still under warranty? Ultrasharps have 3 year warranty correct?
Also I live in Toronto, Ont, Canada. Would I be able to take it to the Dell on Gordon baker road to make things faster?
thanks,
Stephen
catbert6
7 Posts
0
September 22nd, 2011 01:00
This happened to my 2209WA purchased around the same time as yours (Feb 2009) and with the same general warranty conditions. Dell have agreed to replace under warranty. The matter is not yet resolved however, as the first three refurbished replacements that Dell have sent have all failed, two within 30 minutes. Dell have undertaken to get back to me about a new replacement but nothing has yet been agreed.
StephenMi
3 Posts
0
September 28th, 2011 22:00
Hi,
I had my monitor replacement sent today. I tested it for 20 minutes and it looks good so far, I did not check it with any calibration software.
Anyhow I need to return ship my bad monitor. Do I need to ship the cables and CD for it too or can I just ship back the monitor and stand?