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Arbiter2
1 Copper

Virtually no response from Sales & Customer Service (re: WFP 2208)

I thought that Dell was a great, high quality company that actually cared about it's customers...but not any more.

When I enquired about the 2208WFP Monitor before ordering it I was extremely concerned because I had read on a Dell.ca user review that this monitor does NOT pivot 90 degrees (so that it can easily be viewed in either portait or landscape manners) even though their website product information claimed that it did..  Well. Dell's sales department assured me that it did, and even put me through to a technical specialist who GUARANTEED me that it did PIVOT.  IT DOES NOT PIVOT.  I am very angry and extremely disappointed.  I had warned DELL that others were upset with Dell for their false advertizing AND THEY IGNORED MY CONCERNS AND LIED TO ME TO MAKE THIS SALE. When I received the monitor I found that the Quick set-up guide clearly shows that it DOES NOT PIVOT!  Dell Sales & Technical people didn't even bother to look at their own quick set-up guide to confirm their claims. They promised me that this monitor pivotted. I emailed and phoned to sak them what they were going to do about this and after FIVE days I received an email simply stating that my order was confirmed and delivered.
What should I do to get satisfaction?  Has anyone elese been treated this poorly by Dell???
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5 Replies
ctalia4000
4 Beryllium

Re: Virtually no response from Sales & Customer Service (re: WFP 2208)

Arbiter2,

Dell makes 2  2208WFP monitors. This is one that pivots 90 degrees, and here is the other. Dell has their product manuals, and setup guide for most of the newer products on the web.  I usually check the manual before I buy an item.  I sometimes will print out parts of a manual or setup guide to "look" at the item better.

Dell has a return policy for most of their items. I know it is 21 days from the invoice date in the US. It could be different in CA. 

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Hyenas
1 Nickel

Re: Virtually no response from Sales & Customer Service (re: WFP 2208)

See my post on the P2210H monitor.  What they are doing is a crime.  I'm floored by Dell.

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Arbiter2
1 Copper

Re: Virtually no response from Sales & Customer Service (re: WFP 2208)

Thanks ctalia4000 - in fairness to Dell they have finally contacted me with a solution.  I will report final outcome.

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Arbiter2
1 Copper

Re: Virtually no response from Sales & Customer Service (re: WFP 2208)

Thanks also to Hyenas - again, in fairness to Dell they have finally contacted me with a solution.  I will report final outcome.

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meech627
1 Copper

Re: Virtually no response from Sales & Customer Service (re: WFP 2208)

Dell's Customer Service is the WORST!  I've had the same problem for months now with the "lock" flashing on my screen....After waiting on hold for almost an hour, I got a person who spoke minimal English and was no help whatsoever!  I've sent several emails with no response.  You can be sure my next computer won't be a Dell! 

My office has over 500 employees and they stopped ordering Dell computers last year...The customer service department for Dell had ALOT to do with it.  I wouldn't recommend Dell to anyone!

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