My W2709 is missing a vertical line of red pixels when it is cold, and is somewhat intermittent (it happened for 4 straight days then didn't happen yesterday). It shows up as a greenish vertical line when viewed with a white background. The problem corrects itself after the monitor has been powered on for 10 to 15 minutes.
I have tested this with the DVI cable disconnected and the line is still present. I have run the "LCD conditioning" feature and it is clearly visible in the red (black line) and white (green line) screens.
The W2709 I currently have is one that was replaced under warranty in November 2010. The original monitor was purchased in December 2008. I have called tech support and after 4 days, have not had this resolved.
I was originally told that the Service Tag associated with this monitor indicated that this monitor is in the possession of Dell and not me, even though I was sitting in front of it. Then I was told that I would need to contact Customer Care to have it transferred to me. After receiving a call back from tech support and put on hold for 20 minutes, I was told that Customer Care could not help me because I am in Canada and not the US (this I don't understand), then I was put on hold again for 10 minutes and then disconnected.
I am not sure what I am supposed to do now. I have a warranty replacement monitor in my possession that is again defective, the original warranty should still be in effect but they claim that the monitor in my possession is actually in a Dell warehouse somewhere, so tech support cannot help me with any warranty issues.
Some actual assistance in this matter would be appreciated.
I need the following in a private message to check the warranty status. Click my username, click Send Message -
Monitor Order number or PC Service Tag number:
Monitor 20 digit PPID number:
Post a picture of the issue here and provide the link: