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pil0tflame
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Warranty Service Request Initiated on July 23, 2013 for Dell U3014 Not Yet Shipped

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Through Dell's online technical support chat, the Dell agent diagnosed my brand new, in warranty U3014 LCD as faulty and I was emailed dispatch & service request numbers on July 23, 2013. Upon checking the status of the service request again today (from this page: http://www.dell.com/support/incidents/us/en/04?c=us&s=bsd&cs=04&l=en), it does not appear to have shipped yet despite being initiated nearly a week ago.

When might I expect my replacement LCD to ship? I was hoping for a much quicker resolution from Dell, especially for Dell's flagship premium LCD.

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Re: Warranty Service Request Initiated on July 23, 2013 for Dell U3014 Not Yet Shipped

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pil0tflame,

Depending on availability from the manufacturer, the typical lead time on shipping is 7 to 10 business days. So I would not expect it to ship until Thursday the 1st at the earliest.

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Re: Warranty Service Request Initiated on July 23, 2013 for Dell U3014 Not Yet Shipped

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pil0tflame,

Depending on availability from the manufacturer, the typical lead time on shipping is 7 to 10 business days. So I would not expect it to ship until Thursday the 1st at the earliest.

pil0tflame
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Re: Warranty Service Request Initiated on July 23, 2013 for Dell U3014 Not Yet Shipped

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Though not the quite the answer I was hoping for, I appreciate getting an answer none the less. Thank you for replying DELL-Chris M!

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