Why has no one contacted me yet regarding my 2007WFP?

Mad2007FPWowner wrote:

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Well, to all of you who thought I shouldn't pollute your forums with this thread - say what you will, but it looks like it definitely helped. 

 

I received my replacement earlier today - FEDEX PRIORITY OVERNIGHT.  The -day- after my initial post.

 

Someone at Dell took heed (and most importantly took action) and I truly appreciate it.

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Well, I seriously doubt that. I doubt anyone at Dell responsible for getting the monitor to you (apart from ChrisM originally getting your details) has read any of your posts here. Monitors had already been arriving, even before your post. You're just arrived when it arrived.

Still, pollute away! :smileyvery-happy:

DingoJunior

Haha.  That is business.  You control the vendors by speaking out with your buying power.  Simple economics.  Dell will give you your money back if you ask for it.  I'm not saying they shouldn't fix it.  I'm saying that the original post that was asking for Dell to balance on a ball and publicly apologize six times and give away coupons to everyone ... is just stupid.

Tristanguy28 wrote:

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You can doubt all you want to....we just don't truly know.  Seems to me your response to him contained a very thin layer of "bashing" simply because he felt that his words on these posts helped his situation, yet you felt the need to minimalize his excitement for what he deems...a legitimate Dell response to his own personal situation.  

 

Yes, you have that right to state that.....but i wouldn't have done that.  Let him enjoy this resolution.  Ya know?

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I guess I'm just nasty.

DingoJunior

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Tristanguy28 wrote:...

"Doesn't take one to have an MBA to understand this..."

1. Step up to the plate, and announce your failings.

2. Apologize to the consumers, and then apologize AGAIN. Twice.

3. Offer a 15-20% discount coupon valid towards any future purchase on any item to ALL CONSUMERS who bought the faulty monitor, and have been forced to be burdened by lack of a properly-functioning monitor.

4. Fix the identifying letters that immediately follow the 2007 (widescreen 20 incher) on YOUR OWN WEBISTE. YOU REFER to it as the FPW, than the WFP all in the same introduction to this monitor.

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While it may seem that you dont require a MBA to know they made a mistake,but alas, it certainly does seem you dont understand big business from the way you have been posting in the forums.

Dell had revenues of 56 Billion. If you worked in a multi billion dollar corporation (and it is quite obvious you dont have any heavy experience working within one) you will know they are like a sleeping giant. It takes a while to get the cogs turning.

1) Why should they step up to the plate and apologize for their "mistakes" when 99%+ of the users who purchased this monitor will NEVER EVEN KNOW of A00 vs A01 vs A02, nor will the users EVER CARE. If 99%+ of the users feel it is working fine then in their eyes, i am sure, its a pretty good product but they are being nice and "modifying" the 2007WFP to fit more specific needs.

2) Read #1

3) Read #1

4) That part, if you work in a Tech company, you will find out is common, BUT not excuseable.

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Tristanguy28 wrote:...

"Furthermore....Bob......I truly do not think even ONE individual should have to go through unecessary stress when simply trying to properly identify THE MONITOR that even Dell couldn't get straight on their own website. Rember having to proof read your college papers before turning them in?

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I understand that, but I am quite curious, how much stress did you really go through? I certainly wouldn't talk down on peoples education if I personally got mentally stressed I could not find a monitor on Dells website.

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Tristanguy28 wrote:...

"Not about the monitor not working properly. It's about getting a prompt explanation, a response, along with a clear-cut statement precisely explaining what the company will do FOR YOU to compensate for the failings they provided with their merchandise. You either understand this, or you don't. Get an education, then you just might understand business in a more clear light.

It's not whining as you so called it. It's about being professional, clearly communicating to the public what went wrong, and what they will do to compensate the individuals for the inconvenience caused by their faulty products, all in a timely and prompt manner. Dell failed at this.

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Read #1. And add to the fact that they were even willing to exchange the monitors (check on other widescreen LCDs and their exsisting issues and if their companies are willing to replace it FOR FREE IF YOU WAIT JUST A LITTLE)

I think you need to get an education because you CERTAINLY DO NOT UNDERSTAND BIG BUSINESS. You are little joe schmoe NOT Walmart/Costco/etc.

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Tristanguy28 wrote:...

"Giving a discount for "next purchased item" is stupid, yet coupons that provide discounts to individuals for no real legitimate reason on products at varied times....is certainly NOT stupid...cuz we all know YOU would jump at that, and use it, eh?

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Obviously you do not understand why and when Dell gives out its coupons. They certainly DO have real legitimate reasons and are not as "varied" as you like to think. Take a Marketing class + Finance class + Accounting class or 5. Then you might understand and see the bigger picture.

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Tristanguy28 wrote:...

"explain to the world WHY a simple, "We are sorry for the inconvenience, ..etc..." is just such a...stupid thing?Be prepared to be precise with your response.

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Obviously then you havent read any of ChrisM's posts. He obviously has worked hard to help us. And if you are wondering why Kevin Rollins hasnt personally called you and begged for your forgiveness by now (read #1), I am sorry, i didnt know you were the Dali Lama. Please read some business books your holiness.

Also please take to heart, you are not that important.

Dell has apologized in the best way possible IMHO. They resolved the issue with their monitors and sending one to you FOR FREE while you get to use your still workable monitor temporoairly. Name another company that has done better in a similiar situation. I dare you.

And i'll quote you one last time

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Tristanguy28 wrote:...

"Be prepared to be precise with your response."

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Tristan,

Obviously you have issues to deal with besides immaturity. $65,000 @ 28 is nothing to brag about.

Have a good day!

Thanks for completely derailing this thread guys, your bickering has pretty much insured we won't get any additional information.

Can't we all get along? The fact remains that the process is what it is at this point. You PM Chris, and you'll get your replacement in about 3 weeks or so. You won't hear anything from anybody saying that your replacement is on the way. You'll just get it out of nowhere. Now, I'm one of the few people who were on the starting end of this topic about a couple of months ago. Sure I was frustrated, but I stayed relatively patient and got my replacement last night. If you bought the monitor like in the middle or the end of May and you are complaining about not being treated the way YOU want to be treated, then you are not being fair to the other people who have waited MUCH longer than you have. So please, let the process take its course and wait for your replacement.