dell 2007wfp monitor burn marks

I've got a similar problem. Bought mine in Jan 07 and this week i've noticed bad image retention and marks along the top of my screen so I'll be watching this with interest. Does anyone know if I can return the monitor if I don't have the original packaging?

Same here with my 2007 UltraSharp, I see the desktop icon burn marks...

I am under warranty, but will dell replace or fix?

Are you guys absolutely sure those are screen burn-in, and not some other kind of damage?

Only, I didn't think you could get burn-in with LCD screens?

Hmmnnn... it seems you can, if the 'fix' suggested in this Remove LCD image burn-in article is anything to go by?

I've got a similar problem. Bought mine in Jan 07 and this week i've noticed bad image retention and marks along the top of my screen so I'll be watching this with interest. Does anyone know if I can return the monitor if I don't have the original packaging?

If you contact support and they replace the monitor you will receive the replacement before you have to ship the old one back and can use the box the replacement came in if it will fit. If not you can use any box as long as it's packaged well enough so it doesn't get damaged in shipping.

Hi,

It's not burn-in, if I had to guess I'd say it was dirt/dust that has some how got inside the monitor and then lodged itself between the screen layers, if the screen has layers that is.

I still don't fully understand how the marks can still be seen when a program window is placed at the same spot, but can't be seen when the cursor/desktop icon is placed at the same spot. :-/

I'm also having the same issue at the top of my screen and a cluster of dead pixels and two stuck pixels.

I was also under the impression that Dell had a three year warranty on the monitor but after playing email tag back and forth they say no. Was bought along with a Dimension E510 and they say because it came with the computer (this is not entirely true as I paid extra for this monitor as it wasn't the base monitor that came with it) and had the nerve to direct me to their sales division.

Seriously why would I ever purchase another Dell product when there is clearly an issue with this monitor that others are having (defective) and they refuse to stand behind the product? Should have lasted longer then it did (purchased on 07/16/06) and now I have to find another monitor to replace this failing piece of garbage.

Barfvader,

Did it or did it not come bundled with the PC? If it did, it uses the PC warranty. If it didn't, it uses a 3 year warranty.

Barfvader, Did it or did it not come bundled with the PC? If it did, it uses the PC warranty. If it didn't, it uses a 3 year warranty.

It was not the base monitor (IE: the cheaper one that was bundled) as I upgraded (paid a higher price) for this monitor but I guess technically it is considered to have been bundled with it and Dell is completely off the hook for a replacement.

Either way I have spent over $1,000 on various purchases at Dell and this sours me 100% that this monitor is having problems. It would be one thing if it was an isolated case but by looking around it is happening to others.

Live and learn.

Hi,

This is my first post, but just for the record, I am having the exact same problem with a Dell Ultrasharp 2007WFP (S-IPS screen, Rev. A04) that was purchased less than 2 years ago.  I'm really not happy with the quality problems that are developing with this monitor, as I specifically bought it because it had been rated so highly for graphic design.

As a helpful solution for those who are not covered under warranty, you could try this web site:

http://www.jscreenfix.com/basic.php

The site has a java applet that runs and displays a constantly changing series of pixels that can help with burn-in problems (you'll have to run it for about 12 hours to see much effect).  However, this does not fix the problem.  It just slightly lessens the burn-in effect (i.e. random pixels will show in the burned-in area rather than words or images).

I hope that Dell will recognize this burn-in problem as more than just a fluke occurrence and choose to honor a 3-year warranty on these monitors regardless of if they were purchased as part of a computer system (Incidentally, linking the monitor warranty to the system warranty has only been Dell's policy since 2005, according to customer service.  Previous to that, the warranties were separate, as I believe they should be).  I am still in the process of working with Dell to determine if my monitor qualifies for a warranty replacement.

-JP

pryorjn1,

I am still in the process of working with Dell to determine if my monitor qualifies for a warranty replacement.
* That should be very clear. If the monitor is on the same invoice order number as the PC, the monitor carries the purchased PC warranty. Send me the following in a private message and I can look this up:
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason: