amlas
2 Bronze

(CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hello all,

we use NetWorker 7.6.5.Build.1160 on a Windows 2008 R2 Server.

After installation of these Windows and Exchange 2010 updates, the  exchange backup stands still.

Update Rollup 4 for Exchange server 2010 SP3 (KB2905616),

Update KB2913602, KB2913431, KB2913152, KB2904266,

KB2898785, KB2893294, KB2892074, KB2887069, KB2862330,

KB2847077, KB2891804.

I used the eseutil for testing the Exchange consistency, and the transaction log. All is ok.

Can anyone help me please?

Best regards,

Andreas Hauser

68151 1391205678 2 0 0 8000 6180 0 demcham-ex01.amlas.com nsrsnap_vss_save 39 nsrsnap_vss_save: Exiting with failure. 0

52701 1391292013 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 19 Command line:\n  %s 1 0 416 C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\tmp -A NSR_PARENT_JOBID=3360345 -c demcham-ex01.amlas.com -g Exchange -LL -m demcham-ex01.amlas.com -s demcham-ad02.amlas.com -t 1390169473 -l incr -q -W 78 -A snap_sessionid=1391292010 -A NSR_STRICT_SYNC=0 -A NSR_PS_DEBUG_ID=1391292006 -A NSRSNAP_JOBID=3360347 APPLICATIONS:\Microsoft Exchange 2010

52702 1391292013 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 33 System Version: %d.%d Build %d %s 4 1 1 6 1 1 1 1 4 7601 0 1 S

52705 1391292013 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 40 Computer Name: %s     User Name: %s (%s) 3 0 12 DEMCHAM-EX01 0 20 NT-AUTORITÄT\SYSTEM 0 6 SYSTEM

73064 1391292013 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 81 Version information for %s:\n    Original file name: %s\n    Version: %s\n    Comments: %s 4 0 52 C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe 0 20 nsrsnap_vss_save.exe 0 9 2.3.0.130 0 49 NetWorker Module for Microsoft Applications (x64)

52681 1391292013 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 28 NetWorker Server Version: %s 1 0 47 NetWorker 7.6.5.0.Build.1160 Network Edition/10

50423 1391292013 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 85 nsrsnap_vss_save: Unknown Application Information parameter: %s, may not be supported 1 0 13 NSRSNAP_JOBID

50411 1391292013 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 77 nsrsnap_vss_save: Data mover host name not specified. Assuming local host: %s 1 12 22 demcham-ex01.amlas.com

50402 1391292013 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 46 nsrsnap_vss_save: Inserting %s in saveset list 1 0 37 APPLICATIONS:\Microsoft Exchange 2010

80271 1391292014 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 137 NMM .. Valid snapshot policy. Group: "%s" Snapshot Policy: "%s" Snapshots Per Day: "%s"  Retain: "%s" Backup Snapshots: "%s" Level: "%s". 6 0 8 Exchange 0 17 Serverless Backup 0 1 1 0 1 0 0 3 All 0 4 incr

80181 1391292015 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 119 NMM .. Standalone Exchange 2010 system and will be indexed to physical client name %s. No DAG name entry was required.  1 0 22 DeMchAM-EX01.amlas.com

64712 1391292015 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 24 NMM .. RMAPI version: %s 1 0 7 5.3.0.2

80745 1391292029 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 71 NMM ... Using client name %s, the version of the Exchange server is %s. 2 0 12 DEMCHAM-EX01 0 13 Exchange 2010

69498 1391292029 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 66 NMM .. Index string generated for component addition to list-- %s. 1 0 53 APPLICATIONS:\Microsoft Exchange 2010\PublicFoldersDB

69498 1391292030 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 66 NMM .. Index string generated for component addition to list-- %s. 1 0 65 APPLICATIONS:\Microsoft Exchange 2010\Mailbox Database 0374660686

71166 1391292031 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 47 NMM .. Incremental backup will be done for %s.  1 0 37 APPLICATIONS:\Microsoft Exchange 2010

82624 1391292031 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 26 Save set name %s is valid. 1 0 37 APPLICATIONS:\Microsoft Exchange 2010

63794 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 40 NMM .. added %s - %s to RM replica list. 2 0 25 Microsoft Exchange Writer 0 36 a01ca169-16bf-40ed-9af1-cbb32fa460a4

62962 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 45 Last replica date found in index for %s is %s 2 0 38 APPLICATIONS:\Microsoft Exchange 2010\ 0 10 1390168831

63785 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 50 NMM .. Setting time to %s to check for JET errors. 1 0 10 1390168831

63786 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 47 NMM set to check for all JET errors on replica. 0

63787 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 81 NMM .. checkFor1018Errors = %d, checkFor1019Errors = %d, checkFor1022Errors = %d. 3 1 1 1 1 1 1 1 1 1

63788 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 84 NMM .. execution of Exchange verification utility will be run with following params. 0

63790 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 64 NMM .. execution of Exchange verification utility will go to %s. 1 0 22 demcham-ex01.amlas.com

63792 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 73 NMM .. execution of Exchange verification utility alt mountpath given %s. 1 23 6 C:\tmp

70527 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 57 NMM .. setting VSS backup level in RM struct to %d -- %s. 2 1 1 2 0 12 Incremental

80246 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 54 NMM .. checkFor447Errors = %d, checkFor448Errors = %d  2 1 1 1 1 1 1

69892 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 94 NMM .. singleThreadEseUtil = %d, throttleEseutil = %d, throttleIos = %d, throttleDuration = %d 4 1 1 1 1 1 1 1 3 100 1 4 1000

69496 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 118 NMM .. NOT saving file path volume %s -- %s for writer %s component %s.   Backup level is %s, file is backup type %d.  6 0 26 E:\Mailbox\PublicFoldersDB 0 19 PublicFoldersDB.edb 0 25 Microsoft Exchange Writer 0 4 File 0 12 Incremental  1 4 3841

63773 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 62 NMM .. Writer %s comp %s was not explicitly added to backup\n. 2 0 25 Microsoft Exchange Writer 0 4 File

69495 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 115 NMM .. Saving file path volume %s -- %s for writer %s  component %s.   Backup level is %s, file is backup type %d.  6 0 29 F:\Protokolle\PublicFoldersDB 0 8 E01*.log 0 25 Microsoft Exchange Writer 0 4 Logs 0 12 Incremental  1 4 3855

69496 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 118 NMM .. NOT saving file path volume %s -- %s for writer %s component %s.   Backup level is %s, file is backup type %d.  6 0 29 F:\Protokolle\PublicFoldersDB 0 7 E01.chk 0 25 Microsoft Exchange Writer 0 4 Logs 0 12 Incremental  1 4 3841

63773 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 62 NMM .. Writer %s comp %s was not explicitly added to backup\n. 2 0 25 Microsoft Exchange Writer 0 4 Logs

63794 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 40 NMM .. added %s - %s to RM replica list. 2 0 25 Microsoft Exchange Writer 0 36 0beec101-fec2-4745-b4e9-8ec502fc1d6b

62962 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 45 Last replica date found in index for %s is %s 2 0 38 APPLICATIONS:\Microsoft Exchange 2010\ 0 10 1390168831

63785 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 50 NMM .. Setting time to %s to check for JET errors. 1 0 10 1390168831

63786 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 47 NMM set to check for all JET errors on replica. 0

63787 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 81 NMM .. checkFor1018Errors = %d, checkFor1019Errors = %d, checkFor1022Errors = %d. 3 1 1 1 1 1 1 1 1 1

63788 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 84 NMM .. execution of Exchange verification utility will be run with following params. 0

63790 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 64 NMM .. execution of Exchange verification utility will go to %s. 1 0 22 demcham-ex01.amlas.com

63792 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 73 NMM .. execution of Exchange verification utility alt mountpath given %s. 1 23 6 C:\tmp

70527 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 57 NMM .. setting VSS backup level in RM struct to %d -- %s. 2 1 1 2 0 12 Incremental

80246 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 54 NMM .. checkFor447Errors = %d, checkFor448Errors = %d  2 1 1 1 1 1 1

69892 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 94 NMM .. singleThreadEseUtil = %d, throttleEseutil = %d, throttleIos = %d, throttleDuration = %d 4 1 1 1 1 1 1 1 3 100 1 4 1000

69496 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 118 NMM .. NOT saving file path volume %s -- %s for writer %s component %s.   Backup level is %s, file is backup type %d.  6 0 38 E:\Mailbox\Mailbox Database 0374660686 0 31 Mailbox Database 0374660686.edb 0 25 Microsoft Exchange Writer 0 4 File 0 12 Incremental  1 4 3841

63773 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 62 NMM .. Writer %s comp %s was not explicitly added to backup\n. 2 0 25 Microsoft Exchange Writer 0 4 File

69495 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 115 NMM .. Saving file path volume %s -- %s for writer %s  component %s.   Backup level is %s, file is backup type %d.  6 0 41 F:\Protokolle\Mailbox Database 0374660686 0 8 E00*.log 0 25 Microsoft Exchange Writer 0 4 Logs 0 12 Incremental  1 4 3855

69496 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 118 NMM .. NOT saving file path volume %s -- %s for writer %s component %s.   Backup level is %s, file is backup type %d.  6 0 41 F:\Protokolle\Mailbox Database 0374660686 0 7 E00.chk 0 25 Microsoft Exchange Writer 0 4 Logs 0 12 Incremental  1 4 3841

63773 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 62 NMM .. Writer %s comp %s was not explicitly added to backup\n. 2 0 25 Microsoft Exchange Writer 0 4 Logs

80823 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 70 NMM .. Exchange 2010 saveset %s -- backup type %s added to the backup. 2 0 23 Microsoft Exchange 2010 0 0

63352 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 70 NMM .. start the creation of a replica. Replica will be of type %s %s. 2 0 34 Default - which is VSS determined  0 17 Non Transportable

71224 1391292031 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 84 NMM .. Exchange Writer: Consistency check required on the Proxy can take a long time 0

63586 1391292056 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 39 NMM .. volume %s added to replica list. 1 0 3 F:\

63354 1391292056 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 37 NMM .. creation of replica succeeded. 0

64342 1391292057 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 37 NMM .. created XML file directory %s. 1 0 55 C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT123057549.xml

83081 1391292057 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 89 NMM .. Consistency check will be run for this backup. NSR_EXCH_CHECK value is set to YES. 0

48552 1391292075 5 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 47 %sERR: Error calling importCopy, status=%d:'%s' 3 0 35 PS: (CPSImportService::ImportCopy)  1 2 15 24 64 Error during Exchange consistency check. See RM logs for details

63890 1391292075 5 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 55 NMM .. Error encountered performing snapshot import: %s 1 24 102 PS .. Error starting snapshot import: Error during Exchange consistency check. See RM logs for details

64034 1391292075 5 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 43 NMM .. Error during import of snapshot: %s. 1 24 102 PS .. Error starting snapshot import: Error during Exchange consistency check. See RM logs for details

63372 1391292075 5 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 49 NMM .. Registration of snapshot set failed -- %s  1 24 102 PS .. Error starting snapshot import: Error during Exchange consistency check. See RM logs for details

77175 1391292077 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 52 NMM ..  completed commit replica with status of %s.  1 0 5 false ! !

63335 1391292077 5 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 43 NMM backup failed to complete successfully. 0

50404 1391292077 0 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 47 nsrsnap_vss_save: createInstanceBackup() failed 0

0 1391292077 2 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 29 nsrsnap_vss_save: %s: failed  1 0 37 APPLICATIONS:\Microsoft Exchange 2010

63309 1391292077 1 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 15 NMM .. bye bye. 0

68151 1391292077 2 0 0 5516 3980 0 demcham-ex01.amlas.com nsrsnap_vss_save 39 nsrsnap_vss_save: Exiting with failure. 0

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1 Solution

Accepted Solutions
CarlosRojas
4 Germanium

Re: Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Andreas,

I've checked the logs and found that consistency check is failing to check the logs (either header or sequence):

2014 02 05 23:01:40 (7656) main.

024147 ERROR:The consistency check for PublicFoldersDB failed with error ERROR: pccheck->ErrCheckLogs failed with error -1032

. The error code is -1032. See the application event log for more information. /*e*/

2014 02 05 23:01:40 (7656) main.

024149 ERROR:An error occurred checking log files with the E01 prefix in C:\tmp\Fdrive\Protokolle\PublicFoldersDB. /*e*/

Please check the Application event logs (and also System and Exchange just in case) to find more information, but in the meantime please check the following:

Backups of exchange storage group fail. The following error is  seen in the windows Application event log:

RM .. 024147 ERROR:The consistency check for SG1 failed with  error ERROR: Database header validation for  'c:\mount\Edrive\ExchangeData\SG1Data\SG1MBX1.edb' failed with  error -1032 (0xfffffbf8). The error code is -1032. See the  application event log for more information. 

The consistency check errors are seen only when backup is run.  A run of eseutlil does not report any errors with the  database.

Cause     

The 'log on' account for the 'Replication Manager Exchange  Interface'  has 'Exchange View-only Administrator' role.  This consistency check is performed using this account and this  account does not have full administrative rights to the exchange  server.

Resolution     

The log on account used for the 'Replication Manager  Interface' should have the 'Exchange Organization Administrator'  Role. The 'Exchange View-only Administrator' role does not give  enough rights to perform a consistency check on the database.

Provide 'Exchange Organization administrator role' to the log  on account for Replication Manager Exchange Interface service.  This can be done with Exchange Management console.

Thank you,

Carlos

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12 Replies
crazyrov
4 Beryllium

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Is the replication service running ??

Sent from mobile device please ignore typo

--- Original Message ---

HTH,
For NetWorker related content - https://www.youtube.com/channel/UC4JLsVyXMyjbQ4i1NaJj5IQ

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CarlosRojas
4 Germanium

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Amlas,

1.Ensure the rmps.res file exists and is defined correctly. The following is an example of a default rmps.res file:


type: RM Service Ports;
Control Port: 6728;
Data Port: 6729;

2.Stop and restart the 'Replication Manager Client for RMAgentPS' service

3. Ensure ports defined for RM service (6728 and 6729) are not in use by any other application.


If you are still facing the same issue please check the Replication Manager log files.

Thank you,

Carlos

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amlas
2 Bronze

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Carlos,

at first, thank you for your message!

I checked the following points:

1. the rmps.res file exists and is defined as followed:

     type: RM Service Ports;
      Control Port: 6728;
      Data Port: 6729;

2. 'Replication Manager Client for RMAgentPS' service was restarted

3. The port 6728 is only used by the RM service

The problem still exists.

I can’t check the Replication Manager log files, because I can’t find it at our system.


Do you have any ideas?

Thank you,

Martin

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CarlosRojas
4 Germanium

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Martin,

Which version of NMM are you currently using? If possible please also let us know the build number.

Thank you,

Carlos

0 Kudos
amlas
2 Bronze

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Carlos,

we use NetWorker 7.6.5.Build 1160 on a Windows 2008 R2 Server.

Kind regards,

Martin

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CarlosRojas
4 Germanium

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Martin,

That is NetWorker client version, but I was asking about the module NMM (NetWorker Module for Microsoft Applications).

Thank you,

Carlos

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amlas
2 Bronze

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hi Carlos,

oh sorry!

The version of the NetWorker Module for Microsoft Applications is 2.3

Thanks,

Martin

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amlas
2 Bronze

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hello Carlos,

Version: 2.3.0.130\n    Comments: NetWorker Module for Microsoft Applications (x64).

Server Version: NetWorker 7.6.5.0.Build.1160 Network Edition/10.

Best regards,

Andreas

0 Kudos
CarlosRojas
4 Germanium

Re: (CPSImportService::ImportCopy) ERR: Error calling importCopy, status=15:'Error during Exchange consistency check

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Hello Martin/Andreas

Logs of Replication Manger Agent are located under:

C:\Program Files\EMC NetWorker\nsr\rmagentps\logs (Or same path in the installation folder you selected during installation).

Please check the files called:

client2014_xx_yy_zz_aa_aa_debug.log

client2014_xx_yy_zz_aa_aa_detail.log

client2014_xx_yy_zz_aa_aa_summary.log

where xx_yy_zz is the date of the latest backup.

Thank you,

Carlos