Unsolved
This post is more than 5 years old
27 Posts
0
2097
Help - unable to navigate application after login to Networker 7.4sp5
Help!
I was trying to deposit tape media at the same time the application was finishing up a backup job and ejecting the tapes.
It looks like the tapes were never deposited but it looks to have possibly returned the media back to its slot.
I tried to view the devices and the application "FROZE" - it will let me select the icon on the task bar but not let me view the "Events" or "Library" or go to another window.
We have restated the server a couple times and confirmed the services are running.
I have tried to access the admin console from various machines and had no success?
Is this a JAVA issue?
We are running 7.4 sp5 on a Windows box.
Are there command-line commands to kickstart the GUI
Please advise.
Thanks.
John
Thierry101
326 Posts
0
August 13th, 2012 20:00
I was trying to deposit tape media at the same time the application was finishing up a backup job and ejecting the tapes. non issue
It looks like the tapes were never deposited but it looks to have possibly returned the media back to its slot. using ACSLS or dedicated library?
I have tried to access the admin console from various machines and had no success? any error message?
John Leonard
27 Posts
0
August 14th, 2012 06:00
Thanks Thierry -
It is a tape library - an ADIC i500 SCALAR
No error messages - checked the event logs and all the services have started.
We have tried multiple machines and same issue - can't get past the initial screen once you log into to the GUI.
-John
John Leonard
27 Posts
0
August 14th, 2012 14:00
This error happens when I try to go to the Contents and Index in the Help Menu - when I select the buttons above it does not display any items - they are all greyed out.
Thanks.
Thierry101
326 Posts
0
August 14th, 2012 14:00
was the nmc working before?
what java version currently used? check in control panel-java
John Leonard
27 Posts
0
August 14th, 2012 14:00
This is as far as it lets us get when we login to the Networker Console GUI
We are not able to select any icons - the jobs appear to be running - we need to manage the application - label media and deposit media etc.
Any ideas??
Thanks.
John Leonard
27 Posts
0
August 14th, 2012 15:00
Yes - it worked before - it looks like it is only working on non-admin user's machine - it looks like it is not allowing new logins to navigate the application.
The already logged in user can see and navigate.
We are running Java 7 update 5
Thanks.
Thierry101
326 Posts
0
August 14th, 2012 15:00
what is the java version at client side that working? try to install the same version and retry....java is notorious in breaking web apps and the versions are sensitive
Thierry101
326 Posts
0
August 14th, 2012 17:00
in your server that not working, under control panel -java....are there multiple java versions ticked? if multiple then you can uncheck the rest and leave ticked the one that works ...if just one then you have to install v6(same as in the client) then untick 7....apply points if you find helpful
John Leonard
27 Posts
0
August 14th, 2012 17:00
Thanks Thierry - i did check another workstation and it had version 6 installed.
That workstation seems to let me access the Networker Management Console GUI and allow me to navigate the different applications and let me "manage" my media as it should.
It seems that any machine that has Java 7 installed breaks it?
Is there an EMC Engineer out there that can confirm this on version 7.4 sp5?
What at is the maximum version that can be installed on this console and what are my options on the real backup server that is running the Networker Management Console that is not working?
Thanks.
Panwar
79 Posts
0
August 15th, 2012 05:00
Hi,
Please install java 1.6 Update 26 on the NMC server. Java 6 Update 26 is compatibile with Networker 7.4.5.Java 7 is not compatible with Networker 7.4.5
Pleaes download the java from below given link.
_http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html
Regards
Panwar