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HyperV backup fails VSS Writer is waiting for backup completion

Hallo,

I have problems with HV backup on W2k8R2, NW 7.6.2SP1, NM 2.3CPE.

OS backup work, but HV backup starts and fails after some minutes with error

message VSS Writer is waiting for backup completion.

Any idea what causes this problem?

regards

Bernd

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6 Replies
8 Krypton

Re: HyperV backup fails VSS Writer is waiting for backup completion

Hi Bernd,

Did you check the status of the writers before the backups?

Please run:

vssadmin list writers

and ensure that all writers are present (including Hyper-V writer) and that all of them are in status [1] stable.

Thanks.

Carlos.

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Re: HyperV backup fails VSS Writer is waiting for backup completion

Hallo Carlos,

thanks for the hint. Microsoft Hyper-V VSS Writer is in state waiting for completion.

This happens sometimes after some successful backups.

I have no solution yet.

regards

Bernd

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8 Krypton

Re: HyperV backup fails VSS Writer is waiting for backup completion

Hi Bernd,

I would suggest you to take a look at the Application and System event logs, and as usual, please run NMM Config Checker 1.1 and find out if there is any Microsoft path/hot fix missing.

Thank you.

Carlos.

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Re: HyperV backup fails VSS Writer is waiting for backup completion

Hallo Carlos,

config check is ok. May be it is a timeout condition and snap shot creation took too long.

regards

Bernd

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Re: HyperV backup fails VSS Writer is waiting for backup completion

Hi Bernd,

Please note that for NMM backups the best practice, and even a requirement is to set the group time out  to "0", as well as the client retries, which should be also set to "0".

Anyway I would suggest you also to set the TCP/IP best practices in client and server.

If you find this behavior constantly (Hyper-V writer left in status [5] waiting for completion) than maybe you would like to open a case for further investigation, but please check the Application and System event logs in case you can find more information about this condition.

Thank you.

Carlos.

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8 Krypton

Re: HyperV backup fails VSS Writer is waiting for backup completion

Good morning Bernd!

Microsft is famous for having VSS issues.  I have worked with many backup applications and the issues tend to be the same.  Because of these issues, I have complied a short list of the most common Microsoft VSS issues. They  are:

Windows Server VSS issues:

Below are some articles that should be reviewed by a Windows server administrator. These articles pertain to VSS and possible issues that may occur.

 

Knowledge base articles - known Windows 2003 VSS issues:

A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003 - Last Review: July 2, 2010

http://support.microsoft.com/kb/833167

Exchange VSS backup fails on an Exchange Server 2003 server - February 20, 2010

http://support.microsoft.com/kb/924262

Various issues may occur on a Windows Server 2003-based computer that is running the Volume Shadow Copy Service - April 27, 2010 - April 27, 2010

http://support.microsoft.com/kb/940032

Exchange Server 2003 data backup and Volume Shadow Copy services

http://support.microsoft.com/kb/822896

Knowledge base articles - known Windows 2008 VSS issues:

VSS snapshot creation may fail after a LUN resynchronization on a computer that is running Windows 7 or Windows Server 2008 R2 - November 25, 2009

http://support.microsoft.com/kb/976099

Backup fails with VSS Event ID 12292 and 11 on Windows Server 2008 and Windows Server 2008 R2 - January 20, 2010

http://support.microsoft.com/kb/2009513

No VSS writers are listed when you run the “vssadmin list writers” command in Windows Server 2008 R2

http://support.microsoft.com/kb/2009550

http://support.microsoft.com/kb/2009533

Windows 2008 R2 64-bit backup failed

http://solutions.emc.com/emcsolutionview.asp?id=esg108377

General VSS articles to review:

The backup process may fail and a time-out error may occur in Volume Shadow Copy Service writers

http://www.winserverkb.com/Uwe/Forum.aspx/windows-server-sbs/77862/VSS-Writer-errors-during-backup

Event ID 9840 or 9607 is logged when a VSS backup operation fails in Exchange 2007 or in Exchange 2003

http://support.microsoft.com/kb/930800

Best Practices for Using Volume Shadow Copy Service with Exchange Server 2003

http://technet.microsoft.com/en-us/library/aa996004(EXCHG.65).aspx

Error message: "Not enough server storage is available to process this command"

http://support.microsoft.com/kb/106167

Please take the time to read through these articles and ensure they apply to your enviroment BEFORE implementing any of the changes.

Let us know if this helps.

Mark

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