Swaleso
1 Copper

Legato 7.6 - Monitoring Screen Blank

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As of Monday, our Legato 7.6 install has stopped working.  Backups from  the weekend ran mostly ok, but on Monday morning some backups show as  interrupted / failed (including the Bootstrap of the backup server).

So  as of now, we cannot see any info in our Monitoring tab.  No groups, no  devices etc.  The rest of the program seems to be running ok though.

Has  anyone come across this?   A link on Powerlink said to try and recreate  the nsr/temp folder but this made no odds.

Its running on  Windows 2008 Server R2.

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ble1
6 Indium

Re: Legato 7.6 - Monitoring Screen Blank

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I think with win2k8 R2 you wish to have 7.5.2.x and not 7.6.

As for what you have described, it sounds as if nsrjobdb has died.

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Prajith1
1 Nickel

Re: Legato 7.6 - Monitoring Screen Blank

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Hello,

Networker 7.6 on Windows 2008 R2 is not supported. Even this might be the cause.

Also try these work arounds,

Stop networker services and rename the /nsr/res/jobsdb. Jobsdb will recreate, once the services starts.

Also try clearing the java cache. (control panel > Java >  settings > delete files)

HTH,

Prajith

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Jejje1
1 Nickel

Re: Legato 7.6 - Monitoring Screen Blank

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Try clicking "archive requests" and then back to groups in the monitoring tab.. that works for us..

we are not running win2008R2.. but the monitoring tab is never filled with information until you do this.. it HAS to be the "archive requests" you click first.

strange bug. have lived with it for a while.

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roshan-rdXhO
1 Nickel

Re: Legato 7.6 - Monitoring Screen Blank

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As Prajith explained have you tried renaming the jobsdb  and  tmp folder and restart the services?

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Bahaa1
2 Iron

Re: Legato 7.6 - Monitoring Screen Blank

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Hello Swaleso,

NMC is now supported to be running on Windows 2008 R2 by NetWorker version 7.5.3

NetWorker 7.5 SP3 includes the following:

- Accumulated bug fixes

- General Security Services (GSS) Authentication improvements

- Advanced File Type Device (AFTD) improvements including load balancing based on available space

- Integration of the Avamar 5.0 SP1 client software

- Support NetWorker Management Console server on Windows Server 2008 R2

- Support for EMC AutoStart 5.3 SP4

- Addition of LTO-5 tape drives on the device pick-list

For full details on fixes and enhancements in this release, please see the release notes on EMC Powerlink.

So please upgrade your NetWorker version to 7.5.3 and i believe that your problem will be solved.

You can download the NetWorker version 7.5.3 via Powerlink by navigating to the following:

Home >                                                                                                                                                                                                                                                                  Support >                                                                                                                                                                                                                                                                  Software Downloads and Licensing >                                                                                                                                                                                                                                                                  Downloads J-O >                                                                                                                                                                                                                                        NetWorker

We are waiting your kind response with the results.

Thanks,

Ahmed Bahaa





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Bahaa1
2 Iron

Re: Legato 7.6 - Monitoring Screen Blank

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Hello Swaleso,

Did you installed NetWorker version 7.5.3 ? Does this version fixes your problem ?

Thanks,

Ahmed Bahaa

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