Vidda911
2 Iron

Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Hello everybody,

I have a strange error since the upgrade in 8.1.

And like an image is more explicit than a too long explanation...

When i click on "recover" have a msgbox with "Ok". And if i click on this "Ok" button, the msgbox reappear

Capture.JPG.jpg

I have the same error when i access directly on the NMC (Java 7 update 51) or via another machine with Java 7 update 10.

Anyway, one time i close the Networker administration windows and i rerun it, i haven't anymore this msgbox.

Also, with this msgbox, networker is fully fonctionnal

Have you an idea of what can i do ?

Regards

David.

Tags (3)
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15 Replies
coganb
3 Cadmium

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Hi David,

According to this article, it could be a problem with the java cache:

https://support.emc.com/kb/108967

-Bobby

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Vidda911
2 Iron

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

I have an access deny on this link..

I suppose that it's the explanation on how delete the java cache ?

I have do that on the both server.

Same problem.

Adding info: the NMC have already been reinstalled without result.

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ble1
6 Indium

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

If you try to open NMC from some other box, do you get the same?

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Vidda911
2 Iron

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Which box ?

Sorry i don't understand.

I have tried to open NMC from another server, same problem.

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ble1
6 Indium

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

And what java version do you use (and what NW build)?

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Vidda911
2 Iron

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Java 7 Update 10 Build 1.7.0_10-b18 on NMC

and

Java 7 Update 51 Build 1.7.0_51-b13 on the other server where i have the same error.

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nmc2
3 Silver

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Try with deferent user login. Check is there any user permission issue?

Also can you please confirm the NetWorker server build version.

Regards,

Prajith

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Vidda911
2 Iron

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

Test with a different user, same problem.

Version of NWS is 8.1.0.1 Build 199

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ble1
6 Indium

Re: Message box with Error and "Ok" button, when i click on recover on NWS 8.1

8.1.0.1???  Come on man... why would you use first release of anything. You can do that, but expect to have all the bugs and shortcomings out there.  Update it!  Latest patch release for 8.1.0.x is 8.1.0.5 and it won't be updated as SP1 has been released and current release there is 8.1.1.3.