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NMM 2.3 DAG Backup fails

Hello,

two years ago I configured the NMM 2.3 Build 49 to backup an Exchange 2010 DAG with 2 active and two passive databases. It worked perfect for almost two years.

6 weeks ago the first backup error appeared. It was not possible to make full-backups anymore. Because there was an other VSS backup before the database backup, I changed the backup time for the database backup and after this it worked again.

Another four weeks later the full-backup did not work again and so I checked again if there was an overlapping of the backup jobs and changed the start time again, but the full-backup still did not work. Here is the log of the first Mailbox-Server:

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52701 05.08.2014 05:00:23  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\snapshot -A NSR_EXCH_RETAIN_SNAPSHOTS=yes -A NSR_EXCH2010_BACKUP=active -A NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de -A NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de -A NSR_PARENT_JOBID=4005876 -c xch-mbx1.ipk-gatersleben.de -f C:\Program Files\Legato\nsr\tmp\sd00001e -g Exchange-DB-Diskbackup -LL -m xch-mbx1.ipk-gatersleben.de -s archiv-1.ipk-gatersleben.de -l full -q -W 78 -A snap_sessionid=140

52702 05.08.2014 05:00:23  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save System Version: 6.1 Build 7601 S

52705 05.08.2014 05:00:23  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Computer Name: XCH-MBX1     User Name: NT-AUTORITÄT\SYSTEM (SYSTEM)

73064 05.08.2014 05:00:23  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.109\n Comments: NetWorker Module for Microsoft Applications (x64)

50391 05.08.2014 05:00:23  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Setting directives file path to C:\Program Files\Legato\nsr\tmp\sd00001e

52681 05.08.2014 05:00:23  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6A00 Network Edition/35

50423 05.08.2014 05:00:23  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50402 05.08.2014 05:00:24  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2010 in saveset list

80271 05.08.2014 05:00:24  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Valid snapshot policy. Group: "Exchange-DB-Diskbackup" Snapshot Policy: "Dayly 1 Times Backup all" Snapshots Per Day: "1"  Retain: "0" Backup Snapshots: "all" Level: "full".

64712 05.08.2014 05:00:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. RMAPI version: 5.3.0.2

80745 05.08.2014 05:00:48  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ... Using client name XCH-MBX1, the version of the Exchange server is Exchange 2010.

82624 05.08.2014 05:00:49  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Save set name APPLICATIONS:\Microsoft Exchange 2010 is valid.

63794 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. added Microsoft Exchange Writer - f40e5d54-3a9b-4ef7-8d3f-c2c3857d9ebb to RM replica list.

62962 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Last replica date found in index for APPLICATIONS:\Microsoft Exchange 2010\ is 1407121245

63785 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Setting time to 1407121245 to check for JET errors.

63786 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM set to check for all JET errors on replica.

63787 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. checkFor1018Errors = 1, checkFor1019Errors = 1, checkFor1022Errors = 1.

63788 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility will be run with following params.

63790 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility will go to xch-mbx1.ipk-gatersleben.de.

63792 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility alt mountpath given C:\snapshot.

70527 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. setting VSS backup level in RM struct to 1 -- Full .

79598 05.08.2014 05:00:49  5 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt. 

79704 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. -A NSR_EXCH_CHECK value is not passed in and the database Public Folder Database MBX1 is not replicated, database consistency check will be performed.

80245 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. checkFor447Errors = 1, checkFor448Errors = 1, DAG Name [dag1.ipk-gatersleben.de].

69892 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. singleThreadEseUtil = 1, throttleEseutil = 1, throttleIos = 100, throttleDuration = 1000

63773 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Writer Microsoft Exchange Writer comp File was not explicitly added to backup\n.

63773 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Writer Microsoft Exchange Writer comp Logs was not explicitly added to backup\n.

63794 05.08.2014 05:00:49  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. added Microsoft Exchange Writer - 21f86f30-a1b2-45ff-9e66-6d852c29bbe4 to RM replica list.

62962 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Last replica date found in index for APPLICATIONS:\Microsoft Exchange 2010\ is 1407121245

63785 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Setting time to 1407121245 to check for JET errors.

63786 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM set to check for all JET errors on replica.

63787 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. checkFor1018Errors = 1, checkFor1019Errors = 1, checkFor1022Errors = 1.

63788 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility will be run with following params.

63790 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility will go to xch-mbx1.ipk-gatersleben.de.

63792 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. execution of Exchange verification utility alt mountpath given C:\snapshot.

70527 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. setting VSS backup level in RM struct to 1 -- Full .

79706 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. -A NSR_EXCH_CHECK value is not passed in and the database Mailbox Database User1 is replicated, database consistency check will skipped.

80245 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. checkFor447Errors = 1, checkFor448Errors = 1, DAG Name [dag1.ipk-gatersleben.de].

69892 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. singleThreadEseUtil = 1, throttleEseutil = 1, throttleIos = 100, throttleDuration = 1000

63773 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Writer Microsoft Exchange Writer comp File was not explicitly added to backup\n.

63773 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Writer Microsoft Exchange Writer comp Logs was not explicitly added to backup\n.

80823 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange 2010 saveset Microsoft Exchange 2010 -- backup type ACTIVE added to the backup.

63352 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. start the creation of a replica. Replica will be of type Default - which is VSS determined  Non Transportable.

71224 05.08.2014 05:00:50  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange Writer: Consistency check required on the Proxy can take a long time

63586 05.08.2014 05:01:38  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. volume E:\ added to replica list.

63586 05.08.2014 05:01:38  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. volume F:\ added to replica list.

63354 05.08.2014 05:01:41  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. creation of replica succeeded.

64342 05.08.2014 05:01:41  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. created XML file directory C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT55141888.xml.

83080 05.08.2014 05:01:42  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Consistency check will not be run for this backup. NSR_EXCH_CHECK value is set to NO.

63882 05.08.2014 05:01:42  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Read NetWorker directives file.

0 05.08.2014 05:02:22  0 0 1 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Started nsrcscd Successfully

71543 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'E:\'.

71543 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. VSS Provider 'Microsoft Software Shadow Copy provider 1.0' used for volume 'F:\'.

64035 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Preparing list of files for backup.

62953 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save XML replica time is 1407207650

69280 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Using exclusion backup for writer component 'APPLICATIONS:\Microsoft Exchange 2010\Public Folder Database MBX1\Logs' '.

69283 05.08.2014 05:02:24  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. New exclusion Backup directory 'F:\Public Folder Database MBX1\' added to backup'.

69285 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Existing exclusion Backup directory 'F:\Public Folder Database MBX1\' being used to backup'.

69292 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Creating backup objects exclusion directories.

69280 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Using exclusion backup for writer component 'APPLICATIONS:\Microsoft Exchange 2010\Mailbox Database User1\Logs' '.

69283 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. New exclusion Backup directory 'F:\Mailbox Database User1\' added to backup'.

69285 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Existing exclusion Backup directory 'F:\Mailbox Database User1\' being used to backup'.

69292 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Creating backup objects exclusion directories.

69294 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Finalize exclusion backup directories.

66279 05.08.2014 05:02:25  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save PS: (CMTDXlator::GetCorrectPath)  Informational -- Unable to correct case for: '\\?\Volume{7d2fee81-776e-11e0-a4b5-806e6f6e6963}\Boot\'.

64037 05.08.2014 05:03:00  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Create NetWorker backup of snapshot using PS backup service.

64360 05.08.2014 05:03:15  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Starting Backup. This operation may take a long time depending on the size of the data requested.

75639 05.08.2014 05:33:32  1 0 0 9260 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save main_handler received signal 9 entry

28920 05.08.2014 05:33:32  1 0 0 9260 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save This program has been asked to exit.

75640 05.08.2014 05:33:32  1 0 0 9260 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Performing orderly shutdown of the backup environment.Please wait...

75641 05.08.2014 05:33:32  1 0 0 9260 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save main_handler received signal exit.

65720 05.08.2014 05:33:33  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. received an abort event. This will end the process...

63944 05.08.2014 05:33:33  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. failed to abort BrCopyUnit.

63911 05.08.2014 05:33:33  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error backing up one or more of the file system savesets: NMM .. received an abort event. This will end the process....

64038 05.08.2014 05:33:33  5 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error creating NetWorker backup of snapshot: NMM .. received an abort event. This will end the process....

65720 05.08.2014 05:33:56  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. received an abort event. This will end the process...

64039 05.08.2014 05:33:56  5 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error during deport and delete of snapshot: NMM .. User abort requested.

63372 05.08.2014 05:34:04  5 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Registration of snapshot set failed -- NMM .. received an abort event. This will end the process... 

77175 05.08.2014 05:34:09  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..  completed commit replica with status of false. 

63335 05.08.2014 05:34:09  5 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 05.08.2014 05:34:09  0 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 05.08.2014 05:34:09  2 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed 

63309 05.08.2014 05:34:10  1 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 05.08.2014 05:34:10  2 0 0 7512 10132 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

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Today I installed the cumulative hotfix 109 for the NMM 2.3. After this the backup fails immediately wit the following log-entries.

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52701 20.08.2014 10:38:01  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\snapshot -A NSR_EXCH_RETAIN_SNAPSHOTS=yes -A NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de -A NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de -A NSR_EXCH2010_BACKUP=active -A NSR_CHECK_JET_ERRORS=no -A NSR_EXCH_CHECK=no -A NSR_PARENT_JOBID=4192050 -c xch-mbx1.ipk-gatersleben.de -f C:\Program Files\Legato\nsr\tmp\sd00001e -g Exchange-DB-Diskbackup -LL -m xch-mbx1.ipk-gatersleben.de -s archiv-1.ipk-gater

52702 20.08.2014 10:38:01  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save System Version: 6.1 Build 7601 S

52705 20.08.2014 10:38:01  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Computer Name: XCH-MBX1     User Name: NT-AUTORITÄT\SYSTEM (SYSTEM)

73064 20.08.2014 10:38:01  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.109\n Comments: NetWorker Module for Microsoft Applications (x64)

50391 20.08.2014 10:38:01  0 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Setting directives file path to C:\Program Files\Legato\nsr\tmp\sd00001e

52681 20.08.2014 10:38:02  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6A00 Network Edition/35

50423 20.08.2014 10:38:02  0 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50402 20.08.2014 10:38:02  0 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2010 in saveset list

80271 20.08.2014 10:38:02  0 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Valid snapshot policy. Group: "Exchange-DB-Diskbackup" Snapshot Policy: "Dayly 1 Times Backup all" Snapshots Per Day: "1"  Retain: "0" Backup Snapshots: "all" Level: "full".

79946 20.08.2014 10:38:02  5 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell 

79598 20.08.2014 10:38:02  5 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell  

80873 20.08.2014 10:38:02  5 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..DAG name entered for client not in a DAG. Cannot continue. 

63335 20.08.2014 10:38:02  5 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 20.08.2014 10:38:02  0 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 20.08.2014 10:38:03  2 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed 

63309 20.08.2014 10:38:03  1 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 20.08.2014 10:38:03  2 0 0 6860 8068 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

52701 20.08.2014 11:03:54  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\snapshot -A NSR_EXCH_RETAIN_SNAPSHOTS=yes -A NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de -A NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de -A NSR_EXCH2010_BACKUP=active -A NSR_CHECK_JET_ERRORS=no -A NSR_EXCH_CHECK=no -A NSR_PARENT_JOBID=4224001 -c xch-mbx1.ipk-gatersleben.de -f C:\Program Files\Legato\nsr\tmp\sd00001e -g Exchange-DB-Diskbackup -LL -m xch-mbx1.ipk-gatersleben.de -s archiv-1.ipk-gater

52702 20.08.2014 11:03:54  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save System Version: 6.1 Build 7601 S

52705 20.08.2014 11:03:54  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Computer Name: XCH-MBX1     User Name: NT-AUTORITÄT\SYSTEM (SYSTEM)

73064 20.08.2014 11:03:54  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n Original file name: nsrsnap_vss_save.exe\n Version: 2.3.0.109\n Comments: NetWorker Module for Microsoft Applications (x64)

50391 20.08.2014 11:03:54  0 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Setting directives file path to C:\Program Files\Legato\nsr\tmp\sd00001e

52681 20.08.2014 11:03:55  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6A00 Network Edition/35

50423 20.08.2014 11:03:55  0 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50402 20.08.2014 11:03:55  0 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2010 in saveset list

80271 20.08.2014 11:03:56  0 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Valid snapshot policy. Group: "Exchange-DB-Diskbackup" Snapshot Policy: "Dayly 1 Times Backup all" Snapshots Per Day: "1"  Retain: "0" Backup Snapshots: "all" Level: "full".

79946 20.08.2014 11:03:56  5 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell 

79598 20.08.2014 11:03:56  5 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell  

80873 20.08.2014 11:03:56  5 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..DAG name entered for client not in a DAG. Cannot continue. 

63335 20.08.2014 11:03:56  5 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 20.08.2014 11:03:56  0 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 20.08.2014 11:03:56  2 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed 

63309 20.08.2014 11:03:56  1 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 20.08.2014 11:03:56  2 0 0 6196 9596 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

---------------------------------------------------------------------------------------------------------------------------------------------------------

DAG is not configured as scheduled backup and the both client Ressources got these Application information entries:

NSR_SNAP_TYPE=vss

NSR_ALT_PATH=C:\snapshot

NSR_EXCH_RETAIN_SNAPSHOTS=yes

NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de

NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de

NSR_EXCH2010_BACKUP=active

NSR_CHECK_JET_ERRORS=no

NSR_EXCH_CHECK=no

What can I do now to get the backup working again?

Kind Regards

Torsten

Tags (1)
0 Kudos
11 Replies
crazyrov
4 Tellurium

Re: NMM 2.3 DAG Backup fails

Torsten,

     You are running the backups for the DAG or for the Nodes that are involved in it. Also, please provide the parameters under Application Information in the client properties.

0 Kudos
IPK1
1 Copper

Re: NMM 2.3 DAG Backup fails

Hi,

I try to backup only the nodes that are involved in DAG not the DAG itself. The

Application information entries for the nodes are:

NSR_SNAP_TYPE=vss

NSR_ALT_PATH=C:\snapshot

NSR_EXCH_RETAIN_SNAPSHOTS=yes

NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de

NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de

NSR_EXCH2010_BACKUP=active

NSR_CHECK_JET_ERRORS=no

NSR_EXCH_CHECK=no


and for the DAG:

NSR_SNAP_TYPE=vss

NSR_ALT_PATH=C:\snapshot

0 Kudos
crazyrov
4 Tellurium

Re: NMM 2.3 DAG Backup fails

Can you remove NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de and try again.


0 Kudos
CarlosRojas
4 Beryllium

Re: NMM 2.3 DAG Backup fails

Hi IPK,

I would not remove the NSR_EXCH2010_DAG xxx as otherwise that backup would be difficult to restore.

In DAG environment that variable is required as the indexes are saved for the DAG and NOT for the physical nodes.

Can you instead pleas try to remove the following variables?:

NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de

NSR_EXCH_RETAIN_SNAPSHOTS=yes

Your snapshot policy only takes one snapshot and rolls it over to backup device, so no need to instruct to retain snapshots.

Also you are not using proxy host to mount the snapshot, so no need to specify the data mover.

Also, can you check the group properties, the "Advanced" tab, and make sure all the values on the right are set to "0"?

Make sure all the writers are OK:

vssadmin list writers

Also run the following command on the Exchange nodes:

vssclupdate

Then give it another try.

Thank you,

Carlos

IPK1
1 Copper

Re: Re: NMM 2.3 DAG Backup fails

Hello,

after I removed NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de backup started, made snapshots and began to write them to the media. After I read the answer from Carlos Rojas I interrupted the Backup, added the NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de variable, removed

NSR_DATA_MOVER=xch-mbx1.ipk-gatersleben.de and NSR_EXCH_RETAIN_SNAPSHOTS=yes and checked the writers. All shown writers were stable and there were no errors. Ich checked the group ressource (like I did it several times before) but all values are set to "0". At the end I run the vssclupdate command and startet the backup.

In the result the backup ended after 1 minute again unsuccessful with the following log-entries:

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

68151 20.08.2014 13:47:46  2 0 0 9372 8036 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

52701 20.08.2014 13:49:53  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\snapshot -A NSR_EXCH2010_BACKUP=active -A NSR_CHECK_JET_ERRORS=no -A NSR_EXCH_CHECK=no -A NSR_PARENT_JOBID=4224068 -c xch-mbx1.ipk-gatersleben.de -f C:\Program Files\Legato\nsr\tmp\sd00001f -g Exchange-DB-Diskbackup -LL -m xch-mbx1.ipk-gatersleben.de -s archiv-1.ipk-gatersleben.de -l full -q -W 78 -A snap_sessionid=1408535388 -A NSR_STRICT_SYNC=0 -A

52702 20.08.2014 13:49:53  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save System Version: 6.1 Build 7601 S

52705 20.08.2014 13:49:53  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Computer Name: XCH-MBX1    User Name: NT-AUTORITÄT\SYSTEM (SYSTEM)

73064 20.08.2014 13:49:53  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n    Original file name: nsrsnap_vss_save.exe\n    Version: 2.3.0.109\n    Comments: NetWorker Module for Microsoft Applications (x64)

50391 20.08.2014 13:49:53  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Setting directives file path to C:\Program Files\Legato\nsr\tmp\sd00001f

52681 20.08.2014 13:49:53  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6A00 Network Edition/35

50423 20.08.2014 13:49:53  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50411 20.08.2014 13:49:53  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: xch-mbx1.ipk-gatersleben.de

50402 20.08.2014 13:49:54  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2010 in saveset list

80271 20.08.2014 13:49:54  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Valid snapshot policy. Group: "Exchange-DB-Diskbackup" Snapshot Policy: "Dayly 1 Times Backup all" Snapshots Per Day: "1"  Retain: "0" Backup Snapshots: "all" Level: "full".

79946 20.08.2014 13:49:54  5 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell

79598 20.08.2014 13:49:54  5 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell

80873 20.08.2014 13:49:54  5 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..DAG name entered for client not in a DAG. Cannot continue.

63335 20.08.2014 13:49:54  5 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 20.08.2014 13:49:54  0 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 20.08.2014 13:49:54  2 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed

63309 20.08.2014 13:49:54  1 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 20.08.2014 13:49:54  2 0 0 4916 7548 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

52701 20.08.2014 13:57:41  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Command line:\n  C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe -A optype=conventional -A NSR_EXCH2010_DAG=dag1.ipk-gatersleben.de -A NSR_SNAP_TYPE=vss -A NSR_ALT_PATH=C:\snapshot -A NSR_EXCH2010_BACKUP=active -A NSR_CHECK_JET_ERRORS=no -A NSR_EXCH_CHECK=no -A NSR_PARENT_JOBID=4224081 -c xch-mbx1.ipk-gatersleben.de -f C:\Program Files\Legato\nsr\tmp\sd00001f -g Exchange-DB-Diskbackup -LL -m xch-mbx1.ipk-gatersleben.de -s archiv-1.ipk-gatersleben.de -l full -q -W 78 -A snap_sessionid=1408535855 -A NSR_STRICT_SYNC=0 -A

52702 20.08.2014 13:57:41  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save System Version: 6.1 Build 7601 S

52705 20.08.2014 13:57:41  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Computer Name: XCH-MBX1    User Name: NT-AUTORITÄT\SYSTEM (SYSTEM)

73064 20.08.2014 13:57:41  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Version information for C:\Program Files\Legato\nsr\bin\nsrsnap_vss_save.exe:\n    Original file name: nsrsnap_vss_save.exe\n    Version: 2.3.0.109\n    Comments: NetWorker Module for Microsoft Applications (x64)

50391 20.08.2014 13:57:41  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Setting directives file path to C:\Program Files\Legato\nsr\tmp\sd00001f

52681 20.08.2014 13:57:41  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NetWorker Server Version: NetWorker 7.6A00 Network Edition/35

50423 20.08.2014 13:57:41  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Unknown Application Information parameter: NSRSNAP_JOBID, may not be supported

50411 20.08.2014 13:57:41  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Data mover host name not specified. Assuming local host: xch-mbx1.ipk-gatersleben.de

50402 20.08.2014 13:57:42  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Inserting APPLICATIONS:\Microsoft Exchange 2010 in saveset list

80271 20.08.2014 13:57:42  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Valid snapshot policy. Group: "Exchange-DB-Diskbackup" Snapshot Policy: "Dayly 1 Times Backup all" Snapshots Per Day: "1"  Retain: "0" Backup Snapshots: "all" Level: "full".

79946 20.08.2014 13:57:42  5 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell

79598 20.08.2014 13:57:42  5 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Exchange2010 Shell

80873 20.08.2014 13:57:42  5 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..DAG name entered for client not in a DAG. Cannot continue.

63335 20.08.2014 13:57:42  5 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 20.08.2014 13:57:42  0 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 20.08.2014 13:57:42  2 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed

63309 20.08.2014 13:57:42  1 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 20.08.2014 13:57:42  2 0 0 9972 9332 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thank you!


Kind regards

Torsten

0 Kudos
CarlosRojas
4 Beryllium

Re: Re: NMM 2.3 DAG Backup fails

Hi Torsten,

Can you please check if there if there is any directive set for the client?

Also there must be some change if the backup was working and now it's not. Maybe something in AD or DNR that could have impacted the Exchange environment?

Also, can you please check if there is any browse and/or retention policy set at group level?

Thank you,

Carlos

0 Kudos
IPK1
1 Copper

Re: Re: NMM 2.3 DAG Backup fails

Hi Carlos,

yes, for both clients directives are set, but it is the default directive "NT with compression".

We already checked the exchange system together with a supporter. We removed the passive database copies with their logs and made a reseed. All Databases are healthy but there are entries in the eventlog with Eventid 2137 and Source MSExchangeRepl. These errors shall vanish after a full-backup.

All names (dag and dag-nodes) are properly resolved by DNS.

Browse- and retention policies are only configured at client level but not at group level.

Kind regards

Torsten

0 Kudos
IPK1
1 Copper

Re: NMM 2.3 DAG Backup fails

Hello,

I compared the NMM-logfile of the last successful backup with the NMM-logfile of the first incorrect backup. At the begin all entries are equal and then the logs differ.

log-part of successful backup:

************************************************************************************************************

64037 15.07.2014 05:02:53  1 0 0 10556 10876 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Create NetWorker backup of snapshot using PS backup service.

64360 15.07.2014 05:03:09  1 0 0 10556 10876 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Starting Backup. This operation may take a long time depending on the size of the data requested.

48324 15.07.2014 08:19:28  1 0 0 10556 10876 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Saving the per-stream metadata file 'C:\ProgramData\EMC\NetWorker\LG_VSS_CLIENT155136103.xml'

63916 15.07.2014 08:19:30  1 0 0 10556 10876 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Request the PS backup service backup the GUI presentation objects to the NetWorker saveset 'VSS:/'.

63919 15.07.2014 08:19:59  1 0 0 10556 10876 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Delete the temporary snapshot as part of deport

************************************************************************************************************

log-part of incorrect backup:

************************************************************************************************************

64360 22.07.2014 05:03:18  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Starting Backup. This operation may take a long time depending on the size of the data requested.

75639 22.07.2014 05:34:00  1 0 0 8596 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save main_handler received signal 9 entry

28920 22.07.2014 05:34:00  1 0 0 8596 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save This program has been asked to exit.

75640 22.07.2014 05:34:00  1 0 0 8596 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save Performing orderly shutdown of the backup environment.Please wait...

75641 22.07.2014 05:34:00  1 0 0 8596 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save main_handler received signal exit.

65720 22.07.2014 05:34:06  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. received an abort event. This will end the process...

63944 22.07.2014 05:34:06  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. failed to abort BrCopyUnit.

63911 22.07.2014 05:34:06  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error backing up one or more of the file system savesets: NMM .. received an abort event. This will end the process....

64038 22.07.2014 05:34:06  5 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error creating NetWorker backup of snapshot: NMM .. received an abort event. This will end the process....

65720 22.07.2014 05:34:25  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. received an abort event. This will end the process...

64039 22.07.2014 05:34:25  5 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Error during deport and delete of snapshot: NMM .. User abort requested.

63372 22.07.2014 05:34:28  5 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. Registration of snapshot set failed -- NMM .. received an abort event. This will end the process... 

77175 22.07.2014 05:34:32  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM ..  completed commit replica with status of false. 

63335 22.07.2014 05:34:32  5 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM backup failed to complete successfully.

50404 22.07.2014 05:34:32  0 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: createInstanceBackup() failed

0 22.07.2014 05:34:32  2 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: APPLICATIONS:\Microsoft Exchange 2010: failed 

63309 22.07.2014 05:34:32  1 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save NMM .. bye bye.

68151 22.07.2014 05:34:32  2 0 0 2252 6072 0 xch-mbx1.ipk-gatersleben.de nsrsnap_vss_save nsrsnap_vss_save: Exiting with failure.

************************************************************************************************************

Does anybode know, what the entry "nsrsnap_vss_save main_handler received signal 9 entry " means and what the cause could be?


Thanks

Torsten

0 Kudos
CarlosRojas
4 Beryllium

Re: NMM 2.3 DAG Backup fails

Hi Torsten,

nsrsnap_vss_save main_handler received signal 9 means that it has received the order to stop/abort the process, so it's shutting down. Now, we have to find out what is instructing it to stop.

As the message points to BrCopyUnit, I would say to check the Replication manager logs, as well as nsrsnap.raw file.

Also please check the daemonr.raw log on the client to see if you are getting any error in there.

Thank you,

Carlos

0 Kudos