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April 19th, 2016 05:00

Networker 9 - Block Bases Backup Recovery (Mount / Unmount Fail)

Hello,

I have two clients that are using Block Based Backup. After updating the Client (& Extended Client) from 9.0.0.2 to 9.0.0.5 i got problems with a BBB Recovery (Directed and same host)

The clients are Windows 2008 R2 the NW9 Server and a Storage Node are Windows 2012 R2. I get the Error

"Unable to perform mount/unmont request"


It was running some weeks ago without problems and now I am stuck with a recovery issue. Any Ideas where too look at to solve this problem?



Regards,


Patric

14.3K Posts

April 19th, 2016 06:00

Go back to 9.0.0.2 on these clients and see if it works then.  If yes, you should report bug to support.

68 Posts

April 19th, 2016 07:00

We are trying to do that right now. Even a rollback to Networker Server 9.0.0.2

68 Posts

April 19th, 2016 07:00

Okay - we cleared it out now.

NW 9 9.0.0.5 Server is working with NW 9 9.0.0.2 Block Based Clients

NW 9.0.0.5 seems to be bugged!

12 Posts

June 28th, 2016 20:00

Assuming the recovery is being triggered from NMC, can you check what does the log file under nsr\logs\BBB point to

Alternatively you can try running the recover from the command line and check for the error msgs.

12 Posts

June 28th, 2016 21:00

There is a digital signature with 9.0.0.5.

Please upgrade to 9.0.0.7 and that should solve the problem

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