HePeng1
3 Silver

Networker add CloudBoost appliance failed

Hi Everyone,

     I have a networker backup server and a CloudBoost appliance. When I add CB as a storage node for Networker. But the add procedure always failed with the error information "cannot retrieve the version of the cloudboost appliance". Do you know the reason?

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17 Replies
ble1
7 Thorium

Re: Networker add CloudBoost appliance failed

Permissions?

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HePeng1
3 Silver

Re: Networker add CloudBoost appliance failed

What kind of permissions?

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ble1
7 Thorium

Re: Networker add CloudBoost appliance failed

I don't use CB, but as it acts as storage node I'm quite sure you need to add it to admin list and user you use to communicate with CB appliance most likely needs to have appropriate permissions as well.  Of course, it might be something else that breaks communication like name resolving.  Do you see anything on CB side in logs?

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HePeng1
3 Silver

Re: Networker add CloudBoost appliance failed

If I add the CB as a storage, the Networker can normally detect the daemon versions. But if I directly add the CB as a device type of CloudBoost, it failed.

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mkeil
3 Silver

Re: Networker add CloudBoost appliance failed

Which NW/CB versions are you using?

Have you checked CompGuideApp?

Behaviour changed between NW8 and NW9.

Checked NW/CB integration guide? For NW8 there is a separate guide, for NW9 it's included in the NW9 admin guide.

NW9 has a new device type for CB.

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HePeng1
3 Silver

Re: Networker add CloudBoost appliance failed

NW 9.0.1 and CB 2.1.2 are OK working together. I have done the procedure following the NW 9.0.1 administrator guide. And I found that after I deployed the .ova file of CB, the CB system didn't install the packages (lgtoclnt.deb, lgtonode.deb and lgtoxtdclnt.deb) for NW. So I manually installed those packages, NW still could not add the CB.

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mkeil
3 Silver

Re: Networker add CloudBoost appliance failed

Strange.

Please post the "status" output (CB appliance).

Are all NW services running? Have you checked the daemon.raw?

Have you checked your DNS configuration? NW <-> CB (short, fqdn, reverse).

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HePeng1
3 Silver

Re: Networker add CloudBoost appliance failed

I don't know what all NW services include. But the nsrexecd process is running. And the DNS configuration is OK. the daemon.raw logging is:

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 28 @(#) Product:      NetWorker

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 36 @(#) Release:      9.0.1.0.Build.614

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 22 @(#) Build number: 614

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 47 @(#) Build date:   Fri Jun 17 09:20:56 PDT 2016

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 27 @(#) Build arch.:  linux86w

0 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 2 %s 1 0 53 @(#) Build info:   DBG=0,OPT=-O0 -fno-strict-aliasing

146683 1474963232 1 5 0 724092800 4680 0 test.cloudboost.com nsrsnmd NSR notice 31 Starting snmd #%u for server %s 2 5 9 531090433 12 15 win-6tng6a012q1

152100 1474963480 2 5 1 2002098048 1803 0 test.cloudboost.com nsrexecd NSR warning 89 A request was received to start %s #%d for server %s but it's already running with PID %d 4 20 7 nsrsnmd 1 9 531090433 12 15 win-6tng6a012q1 1 4 4680

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mkeil
3 Silver

Re: Networker add CloudBoost appliance failed

Remote client mounting is enabled?

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