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New networker setup

We recently got networker setup to backup a few NTFS shares from a few different servers. I'm seeing the following message after jobs run. Jobs seem to complete, so wondering if this is just a warning or informational alert.

98519:save: Unable to setup direct save with server networker: no matching devices for save of client `networker'; check storage nodes, devices or pools.

90018:save: Cannot open a save session with NetWorker server 'networker': no matching devices for save of client `networker'; check storage nodes, devices or pools

Unable to find any full backups of the save set 'radius:index' in the media database. Performing a full backup.

radius:index: retried 1 times.

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crazyrov
4 Tellurium

Re: New networker setup

Uncheck "client direct" on the client properties of the respective client. Do you use a data domain type device as target? If no then check if you have enabled "datadomain" as the device type in the client properties.

If all the above are checked and your are still facing the same error then please provide more details about your environment.

--- Original Message ---

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Re: New networker setup

Thanks for the tip, just removed the selection and will see how it runs tonight. We do target to a DD, so left that as is.

Cheers!

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crazyrov
4 Tellurium

Re: New networker setup

To clarify, do u have ddboost enabled on the DD ? or are you mounting a cifs share as an aftd in networker ?

--- Original Message ---

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Re: New networker setup

Yes, we have DDboost on the DD.

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ble1
6 Indium

Re: New networker setup

Hint questions:

1) do you see that during data backup or index backup?

2) which NW version (including build) do you have (due to storage node with ddboost bug which has been fixed in recent releases)?

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Re: New networker setup

Looks like just index backup as I can recover data.  Using 8.1 (199)

Hrvoje Crvelin wrote:

Hint questions:

1) do you see that during data backup or index backup?

2) which NW version (including build) do you have (due to storage node with ddboost bug which has been fixed in recent releases)?

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ble1
6 Indium

Re: New networker setup

jdrake wrote:

Looks like just index backup as I can recover data.  Using 8.1 (199)

Hrvoje Crvelin wrote:

Hint questions:

1) do you see that during data backup or index backup?

2) which NW version (including build) do you have (due to storage node with ddboost bug which has been fixed in recent releases)?

Then it's easy... I will illustrate it with typical configuration error.  Let's say you use disk device and you have data pool called dataSN.  You have devices labeled for this pool on media server and backup runs fine.  However, once the data is done, it has to save index (and eventually bootstrap - depending on setup).  These two save sets belong to server and server as storage node is using backup server and not media server.  So NW will look for dataSN pool device on backup server, but now it will fails to find as it as there is not such device.

To address this you would need to have device per pool on server which is a bit pointless.  Another solution would be to have index pool (or whatever you choose to call it) where in selection criteria you put all groups and under save sets you place "bootstrap" and "index:" (without quotes - note also that index has : while bootstrap does not).  Than make sure you have that index pool device on server and you are free to go. 

I remember I always kept pool configuration as simple as possible as too many restrictions will drive you nuts.  This is especially true with tapes (physical or virtual).  Today with disk devices, I use one single pool for everything and I never worry about this.

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o17Uu33DCF12520
4 Tellurium

Re: New networker setup

from the error code, it appears the issue occurred when index was to be backed up.

check these KB and see if they are helpful.

https://support.emc.com/kb/112433

https://support.emc.com/kb/146228

https://support.emc.com/kb/135509

https://support.emc.com/kb/137927

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Re: New networker setup

All these take me to a salesforce page that shows a login error.

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