dandem
2 Bronze

Problem in BBB Failed

Hello,

after the upgrade to the release of networker 9.1.1.7 I cannot complete the full backup .

6/4/2018 4:19:41 PM Unable to determine status for job 2018275, hostname:M:\saveset: Log file 'C:\Program Files\EMC NetWorker\nsr\logs\policy\hostname\Workflow_hostname_name\backup_2018272_logs\2018275.log' not found.

6/4/2018 4:19:41 PM hostname:SAVESET unexpectedly exited.

6/4/2018 4:19:41 PM hostname:SAVESET will retry 1 more time(s).

6/4/2018 4:19:41 PM hostname:SAVESET next retry in 1 seconds.

Networker delete log files?

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8 Replies
dandem
2 Bronze

Re: Problem in BBB Failed

Hello NW user,

Can Me help me for this issue?

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SurajPujari
3 Argentum

Re: Problem in BBB Failed

Is file level backup working fine? Lets keep BBB aside for sometime. Error you are getting shows the connection exited. Check for any peer conflict on deamon.raw on Backup server.

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bingo.1
4 Ruthenium

Re: Problem in BBB Failed

This is not so easy as you do not receive any error message. It looks like the connection has been cut.

We have had this issue for a while and we recently found that the reason was 'forgotten' virus file on one of our test servers.

If the backup hits that file, the AV program just killed the process and of course there was no chance to retrieve a proper status any more. So the AV checks worked ;-)

You may want to look into that area ...

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Deb_PS
3 Argentum

Re: Problem in BBB Failed

Two things to check at this point.

  1. What is the save set you are using to back up the Windows server?
  2. What is the Windows Version?

Thanks

Deb

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Re: Problem in BBB Failed

The saveset is a mount point of a cluster.

The OS of client is Windows 2008 R2 SP1

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ble1
7 Thorium

Re: Problem in BBB Failed

It is not clear from your post if this happens immediately (or at which point) or at the same time or at the end of saveset backup (which might indicate timeout with control session indicating data session was saved ok and that should be reflected via mminfo).

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Re: Problem in BBB Failed

the issue appear after 80 min of backup..

The timeout is set to 0

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Re: Problem in BBB Failed

Hello ,

any news or suggest for me?

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