Problem with backup: 39078:save: SYSTEM error & 5777:save: Cannot open save session

Hi everyone

I have a problem with the backup process, this occurs when I start the backup from the server OR from the cliente with save command (exist a Firewall between them) in both cases I receive this error message:

save -s bksrv.senamhi.gob.pe /boot/grub/
39078:save: SYSTEM error: client `10.10.20.1' is not properly configured on the NetWorker Server

5777:save: Cannot open save session with bksrv.senamhi.gob.pe

* In logs from /nsr/logs/daemon.raw from the client It doesnt show any  messages error when the backup start from de Server only with the save  command.

* In both cases backups intiated from server or client indicates the IP 10.10.20.1, this IP is the Firewall....First, this is a problem with filtered packets from the Firewall?? and second, Any tip for demostrate that?

Thanks for your assistance

--

Angel