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September 27th, 2011 09:00

RPC error: RPC send operation failed; errno = Connection timed out in Networker 7.6.2

Hi All,

We have started oracle dump backup from client behind firewall. After 16 hours, we are getting below error:

39078:save: RPC error: RPC send operation failed; errno = Connection timed out

Kindly suggest what to do??

Networker server version: 7.6.2
Networker server and client OS version: RHEL 5.6

Networker server's TCP Interval settings,

[root@Dc1BkpSrvr proc]# cat /proc/sys/net/ipv4/tcp_keepalive_time

3000

[root@Dc1BkpSrvr proc]# cat /proc/sys/net/ipv4/tcp_keepalive_intvl

60

[root@Dc1BkpSrvr proc]# cat /proc/sys/net/ipv4/tcp_keepalive_probes

10

Firewall timeout is 1 hour (3600 Secs). But i don't think so this is the solution.  Please suggest?

139 Posts

September 28th, 2011 04:00

Yes, I have changed the KeepAliveTime and KeepAliveInterval on networker server . Now, backup has been completed successfully. Thanks for your valuable reply.

cat /proc/sys/net/ipv4/tcp_keepalive_time
cat /proc/sys/net/ipv4/tcp_keepalive_probes
cat /proc/sys/net/ipv4/tcp_keepalive_intvl

sysctl \
  > net.ipv4.tcp_keepalive_time \
  > net.ipv4.tcp_keepalive_intvl \
  > net.ipv4.tcp_keepalive_probes
  net.ipv4.tcp_keepalive_time = 7200
  net.ipv4.tcp_keepalive_intvl = 75
  net.ipv4.tcp_keepalive_probes = 9

sysctl -w \
  > net.ipv4.tcp_keepalive_time=600 \
  > net.ipv4.tcp_keepalive_intvl=60 \
  > net.ipv4.tcp_keepalive_probes=20
  net.ipv4.tcp_keepalive_time = 600
  net.ipv4.tcp_keepalive_intvl = 60
  net.ipv4.tcp_keepalive_probes = 20

240 Posts

September 27th, 2011 18:00

Hi Deb!

Please refer to the Configuring TCP Networks and Network Firewalls for EMC NetWorker Technical Guide.

Please go Powerlink the navigate to Home > Support > Technical Documentation and Advisories > Software ~ J-O ~ Documentation > NetWorker Family > Technical Notes then go to page 2.  The document is on the top of the page.

  1. Set KeepAliveTime and KeepAliveInterval values on the NetWorker Client and NetWorker Server.
     
  2. Create a new rule on the Firewall for the NetWorker Services to have an idle timeout greater than the length of the individual client  backup.

RPC errors are typically network setting issues.

Another possible iss that may be causing this issue is the TCP CHimney stack.  Read this article to see if this helps:

http://blogs.msdn.com/b/psssql/archive/2008/10/01/windows-scalable-networking-pack-possible-performance-and-concurrency-impacts-to-sql-server-workloads.aspx

Mark

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