mvenkate
2 Bronze

SharePoint2013 NMM VSS backup failing

We have a Sharepoint distrubuted farm which consists of two WFE(A,B) servers, two Application(Admin.Content Processing,Crawler,Index Partition) servers(C,D) and one SQL server(E) and we have configured NMM VSS Backup in which we have created client resource for all the 5 nodes and grouped together with saveset "APPLICATIONS:\Microsoft Office SharePoint Services"  on A,B,C and D and E has the

saveset "APPLICATIONS:\SqlServerWriter".SQL Backup completed successfully but unable to backup the MS sharepoint services.

NMM VSS backups are failing with the following

03/05/2018 10:36:29 AM 03/05/18 10:36:29.104375 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials

03/05/2018 10:36:29 AM 03/05/18 10:36:29.120003 thread pool manager is starting at Mon Mar 05 10:36:29 2018.

03/05/2018 10:36:29 AM 03/05/18 10:36:29.151270 Stopping all thread pools

03/05/2018 10:36:30 AM 03/05/18 10:36:30.120009 thread pool manager is exiting at Mon Mar 05 10:36:29 2018.

03/05/2018 10:36:30 AM 03/05/18 10:36:30.166918 cleanup_thread_pool_hdr: cleaning up thread pools.

03/05/2018 10:36:30 AM 03/05/18 10:36:30.166918 lgwstat: Failed to open file/directory: \\?\C:\Program Files\EMC NetWorker\nsr\res\ShadowCopySetResDB.res

03/05/2018 10:36:30 AM Un-Initializing Application VSS requester.

03/05/2018 10:36:30 AM The backup operation did not complete successfully.

03/05/2018 10:36:30 AM Entering SendBackupJobFailure().

03/05/2018 10:36:30 AM Internal error. Save job failed, please refer to log file for more information.

03/05/2018 10:36:30 AM 03/05/18 10:36:30.198113 Unregistered session id:1, fd:1944, idx:0, ssn_max_pollfd:0, 0(512)

03/05/2018 10:36:30 AM Exiting SendBackupJobFailure().

03/05/2018 10:36:30 AM Un-Initializing Application VSS requester.

03/05/2018 10:36:30 AM Exiting with failure.

03/05/2018 10:36:30 AM PERF [1520264190]: Clean-up is completed

03/05/2018 10:36:45 AM 03/05/18 10:36:45.854294 terminate_stdfds_tee: pipe output thread will be terminated due to timeout at shutdown

03/05/2018 10:36:45 AM 03/05/18 10:36:45.854294 The terminate_stdfds_tee call failed.

03/05/2018 10:36:45 AM Removing files under temp path C:\Program Files\EMC NetWorker\nsr\tmp\nmm\2018-03-05_10-27-09_22872-22852.

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8 Replies
SurajPujari
3 Argentum

Re: SharePoint2013 NMM VSS backup failing

What is the logon account set for your NetWorker service and NMM service?

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mvenkate
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

Sharepoint Farm account on netwoker and NMM.

Networker Remoter Exec services running with SP Farm account

Networker Snapshot Management Service running with SP Farm account

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SurajPujari
3 Argentum

Re: SharePoint2013 NMM VSS backup failing

Help  me with your NW and NMM version, looks like you are on a version lower than 9.1.1.3.

There is a bug which has been fixed in 9.1.1.3 which use to cause failures due to stale ShadowCopySetResDB.res folder.

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mvenkate
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

NW and NMM both are running with version 9.1.1.5

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moonwalker0921
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

I thought networker 9.1 and above is using federated backup for SharePoint .  U just need to add one client resource which is the primary WFE server into the policy .  And the rest of sharepoint & SQL servers as dummy client resource , they are not supposed to be added into policy

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mvenkate
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

You are right NMM takes federated backup through Primary WFE , for troubleshooting purpose have created separate clients.

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mvenkate
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

Issue is fixed.

On the SQL Server Logs reported  that saveset sent by SharePoint writer does not match with SQL server writer for SQL database.On the SQL server DB is named as ABC2017  and on the Sharepoint GUI the DB is named as abc2017.After matching the name abc2017 between SQL and Sharepoint ,backup completed successfully.

Thank You

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moonwalker0921
2 Bronze

Re: SharePoint2013 NMM VSS backup failing

i wanted to do non-federated sharepoint so that i can do incremental VDI sql backup instead of VSS sql backup , u manage to do that ?

my database is about 2TB ( take 6 hours ) , size going to increase to 5TB .

think VSS full not possible to backup within backup windows .

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