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fabietto73
1 Copper

Sharepoint backup fails

Hi,

I have a client Sharepoint 2013 on windows and the backup of Networker fails. the server, client and nmm are 8.2.3. release.

Any ideas?

This is the log on the client

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telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 17 Command line:  %s 1 0 511 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe -A optype=pit -A pit_recycle_interval=86400 -A pit_backup_pool=Default -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_SNAP_TYPE=vss -A NSR_PARENT_JOBID=416269 -b Default -c telsas131rm001.telecomitalia.local -g TEST_SHARE -LL -m telsas131rm001.telecomitalia.local -s vaspovup-bck2 -l full -W 78 -A snap_sessionid=1478266682 -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_PS_DEBUG_ID=1478266676 -A NSRSNAP_JOBID=416271 APPLICATIONS:\Microsoft Office SharePoi

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 18 System Version: %s 1 0 36 Microsoft Windows [Version 6.2.9200]

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 40 Computer Name: %s     User Name: %s (%s) 3 12 14 TELSAS131RM001 0 19 NT AUTHORITY\SYSTEM 13 6 SYSTEM

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 75 Version information for %s:    Original file name: %s    Version: %s    Comments: %s 4 23 59 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe 23 20 nsrsnap_vss_save.exe 44 12 8.2.3.0.1100 44 47 Supporting Microsoft Volume Shadow Copy Service

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 60 The current installed NetWorker version for client %s is %s. 2 0 34 TELSAS131RM001.telecomitalia.local 0 5 8.2.3

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 NetWorker Server Version: %s 1 0 71 NetWorker 8.2.2.6.Build.985 NetWorker Source Capacity Data Zone Enabler

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 59 Data mover host name not specified. Assuming local host: %s 1 12 34 telsas131rm001.telecomitalia.local

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 Inserting %s in saveset list 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 51 Backup is level FULL. Set GLR compatibility to YES. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 82 NMM .. Snapshot rollover policy. Group: "%s" Snapshot Policy: "%s" Rollover: "%s". 3 0 10 TEST_SHARE 0 11 1-1-Day-All 0 3 All

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 24 NMM .. RMAPI version: %s 1 0 7 5.3.0.1

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 81 C:\inetpub\wwwroot\wss\VirtualDirectories\testoutoolok.telecomitalia.local26751\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\34562\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 83 C:\inetpub\wwwroot\wss\VirtualDirectories\4436fb90030-c764-455e-b4d0-beffeae47891\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\20628\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 18 Topology File: %s  1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 84 NMM .. nsrsnap_save_topologyfilepaths : The search topology file %s does not exist.  1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 61 NMM .. process replica not attemped. Preparation step failed. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 68 NMM .. failed to post process and delete one or more legacy objects. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 43 NMM backup failed to complete successfully. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 29 createInstanceBackup() failed 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed  1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed  1 0 19 SYSTEM COMPONENTS:\

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 17 Command line:  %s 1 0 511 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe -A optype=pit -A pit_recycle_interval=86400 -A pit_backup_pool=Default -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_SNAP_TYPE=vss -A NSR_PARENT_JOBID=416269 -b Default -c telsas131rm001.telecomitalia.local -g TEST_SHARE -LL -m telsas131rm001.telecomitalia.local -s vaspovup-bck2 -l full -W 78 -A snap_sessionid=1478266760 -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_PS_DEBUG_ID=1478266754 -A NSRSNAP_JOBID=416273 APPLICATIONS:\Microsoft Office SharePoi

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 18 System Version: %s 1 0 36 Microsoft Windows [Version 6.2.9200]

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 40 Computer Name: %s     User Name: %s (%s) 3 12 14 TELSAS131RM001 0 19 NT AUTHORITY\SYSTEM 13 6 SYSTEM

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 75 Version information for %s:    Original file name: %s    Version: %s    Comments: %s 4 23 59 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe 23 20 nsrsnap_vss_save.exe 44 12 8.2.3.0.1100 44 47 Supporting Microsoft Volume Shadow Copy Service

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 60 The current installed NetWorker version for client %s is %s. 2 0 34 TELSAS131RM001.telecomitalia.local 0 5 8.2.3

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 NetWorker Server Version: %s 1 0 71 NetWorker 8.2.2.6.Build.985 NetWorker Source Capacity Data Zone Enabler

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 59 Data mover host name not specified. Assuming local host: %s 1 12 34 telsas131rm001.telecomitalia.local

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 Inserting %s in saveset list 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 51 Backup is level FULL. Set GLR compatibility to YES. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 82 NMM .. Snapshot rollover policy. Group: "%s" Snapshot Policy: "%s" Rollover: "%s". 3 0 10 TEST_SHARE 0 11 1-1-Day-All 0 3 All

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 24 NMM .. RMAPI version: %s 1 0 7 5.3.0.1

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 81 C:\inetpub\wwwroot\wss\VirtualDirectories\testoutoolok.telecomitalia.local26751\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\34562\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 83 C:\inetpub\wwwroot\wss\VirtualDirectories\4436fb90030-c764-455e-b4d0-beffeae47891\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s  1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\20628\*

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 18 Topology File: %s  1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 84 NMM .. nsrsnap_save_topologyfilepaths : The search topology file %s does not exist.  1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 61 NMM .. process replica not attemped. Preparation step failed. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 68 NMM .. failed to post process and delete one or more legacy objects. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 43 NMM backup failed to complete successfully. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 29 createInstanceBackup() failed 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed  1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed  1 0 19 SYSTEM COMPONENTS:\

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0

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3 Replies
bingo
4 Germanium

Re: Sharepoint backup fails

It makes sense to use "nsr_render_log <logfile>" to get the variables replaced by their proper values. The messages will be much more logical.

Then carefully look at the messages - it is all there. Like:

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873


... and ...

telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.


Has this run before? - then see what has changed in the interim to make it fail.

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ElanC
2 Iron

Re: Sharepoint backup fails

Hi Fabio.carloni,

You may want to check the below stuffs in the environment and re-try the backup:-

Step 1. Add the SYSTEM account to SPShellAdmin, type the following command on each web front-end server and the Search server:

Add-SPShellAdmin -UserName DOMAIN\HOSTNAME$

Verify that the SYSTEM account is added to SPShellAdmin by using the command Get-SPShellAdmin and viewing the details in the Object Explorer.

Step 2. In the Microsoft SQL Server Management Studio > Security > Login > Login Properties page, grant the SQL Server system dbcreator, public, and system administrator permissions to the Windows login account. Provide these permissions to the NTAUTHORITY\SYSTEM user and the DOMAIN\HOSTNAME$ user on a distributed farm.

Step 3. Grant the SQL Server system dbcreator, public, and system administrator permissions to the Windows login account. Provide these permissions to the NTAUTHORITY\SYSTEM user on a stand-alone farm and to the DOMAIN\HOSTNAME $ user on a distributed farm.

Hope this helps!!

Thanks,

Elango C

fabietto73
1 Copper

Re: Re: Sharepoint backup fails

Thanks Elanc but the permission are all OK.

I have updated the NMM module and I have installed the release 3.0.1.3 and the logs of the fail are different:

The savegrp log in the NMC gui

###################################################################################################################################

APPLICATIONS:\Microsoft Office SharePoint Services: Backup of [APPLICATIONS:\Microsoft Office SharePoint Services] failed

ap_vss_save:NMM .. creation of replica succeeded.

Microsoft DiskPart version 6.2.9200

Copyright (C) 1999-2012 Microsoft Corporation.

On computer: TELSAS131RM001

Automatic mounting of new volumes disabled.

Check for more detail information about this error48574:nsrsnap_vss_saveSmiley TongueS: (CPSImportService::GetOperationStatus) ERR: Error for operation 1

NMM .. Error encountered performing snapshot import: PS .. Error completing snapshot import

64034:nsrsnap_vss_save:NMM .. Error during import of snapshot: PS .. Error completing snapshot import.

63372:nsrsnap_vss_save:NMM .. Registration of snapshot set failed -- PS .. Error completing snapshot import

77175:nsrsnap_vss_save:NMM ..  completed commit replica with status of false.

Microsoft DiskPart version 6.2.9200

Copyright (C) 1999-2012 Microsoft Corporation.

On computer: TELSAS131RM001

Automatic mounting of new volumes enabled.

37959:nsrsnap_vss_save:An internal error occurred..

63335:nsrsnap_vss_save:NMM backup failed to complete successfully.

Internal error.

SYSTEM COMPONENTS:\: failed

102333 1478602132 3 0 0 13888 3332 0 telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0

############################################################################################################

The C:\Program Files\EMC NetWorker\nsr\logs\libpsvssclnt.2016_11_08.11_48_48.3332.1478602003.trace file :

[msg #1 nsr/storage/lib/discovery.cpp 67 PSDBG 5] Debug level set to = 0

[msg #2 nsr/storage/storagestack/StorageStackService.cpp 1711 PSDBG 5] Entering looking for ssres file to process.

[msg #3 nsr/storage/storagestack/StorageStackService.cpp 2054 PSDBG 5] Exiting looking for ssres file to process.

[msg #4 nsr/ps/lib/BrcConnFactory.cpp 213 PSDBG 5] ConnectionFactory::starting local worker save

[msg #5 nsr/ps/lib/BrcConnFactory.cpp 546 PSDBG 3] Socket 5420 is listening on port 9702

[msg #6 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 1902 PSDBG 3] Setting PS_IS_PROXY

[msg #7 nsr/ps/lib/BrcConn.cpp 279 PSDBG 5] BrcConnection::sendRequest(): msgNum=40, seqNum=1

[msg #8 nsr/ps/lib/BrcConn.cpp 553 PSDBG 5] readHeader:MSG_TYPE_RESPONSE:reqSeqNum=1

[msg #9 nsr/storage/storagestack/SSFilesystem.cpp 574 PSDBG 5] object C:\

[msg #10 nsr/storage/lib/filesystem.cpp 1185 PSDBG 5] Block Device Name [\\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\]

[msg #11 nsr/storage/storagestack/SSFilesystem.cpp 685 PSDBG 5] Stack FS C:\, NasMntPt undef, fs type = NTFS, fs_size = 85529194496

[msg #12 nsr/storage/storagestack/SSVolume.cpp 200 PSDBG 5] SSVolume populateDown(), object->name \\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\

[msg #13 nsr/storage/lib/partition.cpp 508 PSDBG 5] Volume is on a basic disk controlled by ftdisk.

[msg #14 nsr/storage/storagestack/SSVolume.cpp 243 PSDBG 5] FSName

[msg #15 nsr/storage/lib/discutils.cpp 4260 PSDBG 5] Using WIN32API GetVolumePathNamesForVolumeNameW

[msg #16 nsr/storage/lib/discutils.cpp 4396 PSDBG 5] Returning mntpnt 0 : C:\

[msg #17 nsr/storage/lib/nt_fsinterface.cpp 1600 PSDBG 5] Volume mount point for file is

[msg #18 nsr/storage/lib/nt_fsinterface.cpp 1461 PSDBG 5] [null] has fs

[msg #19 nsr/storage/storagestack/SSVolume.cpp 318 PSDBG 5] Stack VOLUME \\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\:  alternate name :771b7bc50000f01500000000  ncontrol type:1

[msg #20 nsr/storage/storagestack/StorageStack.cpp 217 PSDBG 5] Devices and match at stack level 1

[msg #21 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 750 PSDBG 5] Setting PS_IS_PROXY

[msg #22 nsr/ps/lib/BrcConn.cpp 279 PSDBG 5] BrcConnection::sendRequest(): msgNum=42, seqNum=2

LOG [msg #24 nsr/ps/lib/BrcConn.cpp 78 PSDBG 0] Error reading data.

LOG [msg #26 nsr/ps/lib/BrcConn.cpp 78 PSDBG 0] Error reading data.

LOG [msg #28 nsr/ps/lib/BrcConn.cpp 574 PSDBG 0] Invalid msgType received:0

LOG [msg #30 nsr/ps/lib/BrcConnMgr.cpp 433 PSDBG 0] Failed to read message header

Error [msg #32 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 1669 PSDBG -1] Import failed in telsas131rm001.telecomitalia.local. Reason [Connection Failure]

Many thanks.

Fabio

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