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VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

So (luckily, before a real disaster strikes), we decided to test the restore of a random VM.

We run Networker User, save set recover, select the necessary options, and initiate the restore - after 1-2 seconds, nsrvadp_recover.exe crashes, and that's the end of it. We've tried:

* different variations of shortnames/FQDNs/IPs for the vCenter server and esx host

* versions 7.6.5.6, 7.6.5.7 and 8.0.1.5 of Networker user,

* running NW user from different machines including from the proxy/server itself

same problem every time.

For info we are running 7.6.5.6 of NW Server

And 5.0.0 U3 of vCenter.

I contacted EMC Support who advised that this is a known problem with vCenter 5.0.0 U3 and we need to install 5.0.0 U2 instead. This was hugely inconvenient but we set up a new (test) vCenter server (U2) and ESX box, and tried again - it made no difference.

Right now we are pretty concerned because if we can't recover our VMs in a disaster situation we may as well pack up and go home.

Any help is appreciated, here is the info from the appcrash:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: nsrvadp_recover.exe

  Application Version: 7.6.5.7

  Application Timestamp: 5239060c

  Fault Module Name: nsrvadp_recover.exe

  Fault Module Version: 7.6.5.7

  Fault Module Timestamp: 5239060c

  Exception Code: c0000005

  Exception Offset: 000000000002e90f

  OS Version: 6.0.6002.2.2.0.272.7

  Locale ID: 2057

  Additional Information 1: 7d97

  Additional Information 2: 4e9e3e6764b18e7a39458c2911f84331

  Additional Information 3: 9e14

  Additional Information 4: ca4e565e198ca9e32d5eac40945ca729

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11 Replies

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Ok I have some more information, looks like it is struggling to create the VM in vCenter, it successfully recovers the VM metadata from tape but can't upload it...

Recovering files of client 'ken-vadp-test' from server 'ken-backup-02'.

Connecting to host 194.70.42.11:443.

Recovering to original VC system.

Recovering to original ESX host system.

libCURL SSL support is ENABLED

NetWorker install path: C:\Program Files\Legato\nsr\.

Temporary Directory for VADP created.

Temporary vmMntLoc Directory for VADP created.

Initializing VimServer...

VimServer is initialized

Volumes needed (all on-line):

LE0067 at \\.\Tape2

Total estimated disk space needed for recover is 83 MB.

Requesting 5 file(s), this may take a while...

Recover start time: 30/01/2014 16:19:16

Received 5 file(s) from NSR server `ken-backup-02'

Recover completion time: 30/01/2014 16:20:08

Trying to find the datacenter: Kensington ...

Trying to find the ESX host system: esxinfra3.caci.co.uk ...

Trying to find the resource pool:  ...

Remapping Virtual Machine config data store from KEN-SAN-06a to KEN-SAN-06a.

Remapping Virtual Disk 'Hard disk 1' data store from KEN-SAN-06a to KEN-SAN-06a.

Upload the VM to vCenter Server.

New VM Name:   KEN-VADP-TEST

Datacenter:    Kensington

Resource Pool: Resources

ESX Host:      esxinfra3.caci.co.uk

Transport Mode:nbd

Registering VM ...

Temporary directory 'C:\Program Files\Legato\nsr\tmp\1189507166' for VADP deleted.

Requesting 1 recover session(s) from server.

C:\Program Files\Legato\nsr\tmp\1189507166\1\diskBitmap_0

C:\Program Files\Legato\nsr\tmp\1189507166\1\Disks

C:\Program Files\Legato\nsr\tmp\1189507166\1\metaFile_C

C:\Program Files\Legato\nsr\tmp\1189507166\1\reference_C

C:\Program Files\Legato\nsr\tmp\1189507166\1\vm_config.xml

VADP:

Please upload config files manually immediately, Will wait for 5 minsVADP:

I am going ahead with disk upload

Registering VM for 'KEN-VADP-TEST' ...

Task is -1% complete

82865:nsrvadp_recover: Failed to register the VM.

39077:nsrvadp_recover: error, The following VMware related error occured: Unable to register VM 'KEN-VADP-TEST'.  Details: 'An error occurred for task 'RegisterVM_Task'. Details: The object or item referred to could not be found.'.

Restore of virtual machine failed!...

Completion time: 30/01/2014 16:25:11

Total time taken: 0 hr(s) 07 min(s) 06 sec(s)

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ToyotaFS
1 Copper

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Hi,

I have the same problem only with Vcenter 5.1 U2. We had this problem after updating from Vcenter 5.1U1 to Vcenter 5.1 U2.

This mistale is here:

Faulting application name: nsrvadp_recover.exe, version: 8.1.0.5, time stamp: 0x52d906ac

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a

Exception code: 0xc0000005

Fault offset: 0x000000000003bf7c

Faulting process id: 0x9ac

Faulting application start time: 0x01cf1e547331e78b

Faulting application path: C:\Program Files\EMC NetWorker\nsr\bin\nsrvadp_recover.exe

Faulting module path: C:\Program Files\EMC NetWorker\nsr\bin\MSVCR100.dll

Report Id: bcb4a8cb-8a47-11e3-b343-0050568f75db

I have created ticket to EMC. I am waiting resolve problem. 

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Mgrunert
6 Indium

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Same issue here .. whats the solution for the issue ?

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ToyotaFS
1 Copper

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Hi, I have resolved this problem. I got a three files and repalced the original files them.

Here is files:

libvmdk.dll

nsrvadp_recover.exe

nsrvadp_save.exe

I'd like to notice that these files are correct only for Networker 8.0.3.1

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8 Krypton

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Do you have bug id?  (something like NWxxxxx)  That way people can check if further releases have this fix included (eg. 8.0.3.3 which is next to be released).

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Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Contact EMC Support and request a port of the nsrvadp_recover fixes from NW155390 and NW151105, for whatever version of NW you're running.

They provided us with the files for 7.6.5.7, and now (after upgrading) we have the exact same problem in 8.1.0.5 so are currently waiting for another port.

Such a massive bug, I can't believe this sort of stuff gets past EMC's testing team.

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8 Krypton

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Indeed, one would think this stuff is addressed without unnecessary regressions... Thnx.

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8 Krypton

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

Hi folks

what's the solution for this?

please enlighten or status of this issue

thank you

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Mgrunert
6 Indium

Re: VM Recovery causes appcrash in nsrvadp_recover.exe - unable to restore VMs

I got a fix from EMC support for 8.0.4 and 8.1.5 - they solved it fine.

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