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VM backup failed
Hi,
I encountered backup failure on few vm clients, previously were working fine. From the VCB proxy server, the vm clients are pingable and nslookup is working. I have no idea what else I can check, anyone know where can I find more useful error message to troubleshoot this? Will it be the network connection problem or vm side?
def.com *FULL* full 10/3/10 8:44:49 AM 00:23:04
savegrp: suppressed 2 lines of verbose output
[2010-10-03 09:07:51.388 'SOAP' 5096 trivia] Sending soap request to [TCP:13.136.52.59:443]: createSnapshot
[2010-10-03 09:07:51.622 'SOAP' 5096 trivia] Received soap response from [TCP:13.136.52.59:443]: createSnapshot
[2010-10-03 09:07:51.622 'SOAP' 5096 trivia] Sending soap request to [TCP:13.136.52.59:443]: GetInfo
[2010-10-03 09:07:51.794 'SOAP' 5096 trivia] Received soap response from [TCP:13.136.52.59:443]: GetInfo
Deleted directory f:\mnt\def.com-fullVM
[2010-10-03 09:07:51.794 'SOAP' 5096 trivia] Sending soap request to [TCP:13.136.52.59:443]: logout
External command failed. See error above. Exit Code: 1
abc.com *FULL* full 10/3/10 3:01:11 AM 01:44:06
savegrp: suppressed 2822 lines of output.
[2010-10-03 04:45:15.100 'SOAP' 6784 trivia] Received soap response from [TCP:13.136.52.59:443]: GetInfo
[2010-10-03 04:45:15.193 'SOAP' 6784 trivia] Sending soap request to [TCP:13.136.52.59:443]: GetInfo
[2010-10-03 04:45:15.396 'SOAP' 6784 trivia] Received soap response from [TCP:13.136.52.59:443]: GetInfo
[2010-10-03 04:45:15.490 'SOAP' 6784 trivia] Sending soap request to [TCP:13.136.52.59:443]: GetInfo
[2010-10-03 04:45:15.803 'SOAP' 6784 trivia] Received soap response from [TCP:13.136.52.59:443]: GetInfo
Deleted directory f:\mnt\abc.com-fullVM
[2010-10-03 04:45:15.803 'SOAP' 6784 trivia] Sending soap request to [TCP:13.136.52.59:443]: logout
External command failed. See error above. Exit Code: 1
Your help is highly appreciated.
Thanks
hz2
Mark_Bellows
240 Posts
1
October 4th, 2010 04:00
Hello hz2!
Since these backups were working fine prior to these errors, the first question I am going to ask is what changed?
If everything is going along without an issue, then there is suddenly an issue, typically something changed. Drivers were updated, security patches added, a service pack reinstalled.
I hate to ask you to do this, because it takes time, but please take a few minutes to look over the environment (the NetWorker server, the VM servers and the VM host server) to see if there were any updates that took place.
To help narrow it down, start with this:
1.) Are there other VMs on the same host these 2 VMs are on?
2.) Did they backup properly?
If there are other VMs on the same servere that backed up without an issue, I would be more likely to suspect the VMs themselves over the Host or even the NetWorker server
If the VM servers that failed are all on the same host, I would focus a more attention there.
3.) Are there other VMs in the evnvironment, even on other hosts?
4.) Did they backup properly?
If the answer is yes, this reduces the possibility of NetWorker being the issue. If there was an issue with NetWorker, there would likely be more VM backup failures.
5.) Is the operating system the same on all of the VM servers?
6.) On the VM servers, what updates took place? Security patches? Application updates?
Once this has been looked over, I think we can narrow in on the cause of the issue.
Thank you!
Mark
honzone2
25 Posts
0
October 6th, 2010 18:00
Hi,
Thanks for your help.
My issue is found, it is due to the insufficient volume space in the VCB proxy to run the VM backup. Thus, the backup keep failing..
Thanks