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stefanludwig
1 Copper

Vss error win2012 r2 - VSS OTHER

Hi,

we got a few Win2012 r2 machine to be backed up, same build VM template.

We do a FS backup all files, but also tried single file.

First machine backs up just fine, remaining 3 machines get this error:

VSS OTHER: ERROR: VSS failed to process snapshot:

90108:save: Unable to save the SYSTEM STATE save sets: cannot create the snapshot.

Now i looked at vssadmin list writers and all writers including system writer are state[1] and look fine.

Event/App logs show no VSS errors besides a notification - vss timeout 3min after Networker Error (as expected).

Applogs show this Networker error:

ID 1

Could not perform a VSS save operation. unable to save the SYSTEM STATE save sets:cannot create the snapshot.

It looks like Networker doesnt call the system writer for some reason for this save set?

Now i ran DBG9 from NMC and get this (i extracted the VSS part):

07/26/18 03:59:04.274782 client name = a0j3us042xvm005, client res name = A0J3US042XVM005

07/26/18 03:59:04.277777 WriteTracker: nsrwriter_start(3460:3364) -->.

07/26/18 03:59:04.277777 WriteTracker: nsrwriter_start(3460:3364) CreateMutexW successful err 0, starting to wait....

07/26/18 03:59:04.277777 Traditional save workflow acquired nsrwriter lock.

07/26/18 03:59:04.277777 WriteTracker: nsrwriter_start(3460:3364) wait successful on hWriterMutex.

07/26/18 03:59:04.278775 WriteTracker: nsrwriter_start(3460:3364) <-- TRUE.

07/26/18 03:59:04.278775 sow_init_save_sysset() running in save.exe or savepnpc.exe

07/26/18 03:59:04.280779 VSS .. COM library initialized.07/26/18 03:59:04.281779 VSS .. CoInitializeSecurity succeeded ..

07/26/18 03:59:04.282779 PopulateSupportedWriterList() Enter./n07/26/18 03:59:04.282779 lgwstat: Failed to open file/directory: \\?\C:\Program Files\EMC NetWorker\nsr\bin\writerlist.txt07/26/18 03:59:04.282779 PopulateDefaultSupportedWriterList() Enter.

07/26/18 03:59:04.282779 PopulateDefaultSupportedWriterList() Exit.

07/26/18 03:59:04.282779 PopulateSupportedWriterList() Exit.

07/26/18 03:59:04.282779 CVssSysReqBackup::Init(): Successfully updated writer list.

07/26/18 03:59:04.282779 VSS .. Setting context to VSS_CTX_BACKUP .. 07/26/18 03:59:05.229834 IsWriterSupported() Enter.

07/26/18 03:59:05.229834 VSS Writer {e8132975-6f93-4464-a53e-1050253ae220} is supported

07/26/18 03:59:05.229834 IsWriterSupported() Exit.

07/26/18 03:59:05.229834 Adding ��   volume in the volume snapshot map.

07/26/18 03:59:05.229834 Adding ��   volume in the volume snapshot map.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {d61d61c8-d73a-4eee-8cdd-f6f9786b7124} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {0bada1de-01a9-4625-8278-69e735f39dd2} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {e8132975-6f93-4464-a53e-1050253ae220} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {be000cbe-11fe-4426-9c58-531aa6355fc4} is not supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {afbab4a2-367d-4d15-a586-71dbb18f8485} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {542da469-d3e1-473c-9f4f-7847f01fc64f} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {4969d978-be47-48b0-b100-f328f07ac1e0} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:05.230833 IsWriterSupported() Enter.

07/26/18 03:59:05.230833 VSS Writer {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} is supported

07/26/18 03:59:05.230833 IsWriterSupported() Exit.

07/26/18 03:59:09.694089 Found @F�  volume in the volume snapshot map.

07/26/18 03:59:09.694089 add_associated_critical_volumes: print out of critical volume list after call to add_associated_critical_volumes.

07/26/18 03:59:09.694089 critical volume = .

07/26/18 03:59:09.695089 add_associated_critical_volumes: print out of critical volume list after call to add_associated_mount_points.

07/26/18 03:59:09.695089 critical volume = .

07/26/18 03:59:09.695089 add_associated_critical_volumes: print out of critical volume list after call to add_associated_dynamic_disk_volumes.

07/26/18 03:59:09.695089 critical volume = .

07/26/18 03:59:09.695089 add_associated_critical_volumes: print out of critical volume list after call to add_associated_mount_points.

07/26/18 03:59:09.695089 critical volume = .

07/26/18 03:59:09.696090 Adding @D�  volume in the volume snapshot map.

07/26/18 03:59:09.722091 WINDOWS ROLES AND FEATURES: sow_init_save_sysset_walker() called

07/26/18 03:59:09.723091 No components found for writer=BITS Writer07/26/18 03:59:09.778094 VSS USER DATA: sow_init_save_sysset_walker() called

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {542da469-d3e1-473c-9f4f-7847f01fc64f} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {afbab4a2-367d-4d15-a586-71dbb18f8485} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {be000cbe-11fe-4426-9c58-531aa6355fc4} is not supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {4969d978-be47-48b0-b100-f328f07ac1e0} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {e8132975-6f93-4464-a53e-1050253ae220} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.778094 VSS Writer {0bada1de-01a9-4625-8278-69e735f39dd2} is supported

07/26/18 03:59:09.778094 IsWriterSupported() Exit.

07/26/18 03:59:09.778094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {d61d61c8-d73a-4eee-8cdd-f6f9786b7124} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 No components found for writer=Shadow Copy Optimization Writer07/26/18 03:59:09.779094 VSS OTHER: sow_init_save_sysset_walker() called

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {542da469-d3e1-473c-9f4f-7847f01fc64f} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {afbab4a2-367d-4d15-a586-71dbb18f8485} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {4969d978-be47-48b0-b100-f328f07ac1e0} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {e8132975-6f93-4464-a53e-1050253ae220} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {0bada1de-01a9-4625-8278-69e735f39dd2} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.779094 IsWriterSupported() Enter.

07/26/18 03:59:09.779094 VSS Writer {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06} is supported

07/26/18 03:59:09.779094 IsWriterSupported() Exit.

07/26/18 03:59:09.780095 IsWriterSupported() Enter.

07/26/18 03:59:09.780095 VSS Writer {d61d61c8-d73a-4eee-8cdd-f6f9786b7124} is supported

07/26/18 03:59:09.780095 IsWriterSupported() Exit.

07/26/18 03:59:09.780095 VSS OTHER: No writers detected for this VSS saveset

07/26/18 03:59:09.780095 fullcanon(name=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)

07/26/18 03:59:09.781094    exit fullcanon(fullname=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)

07/26/18 03:59:09.781094 lgwstat: Failed to open file/directory: \\?\C:\Program Files\EMC NetWorker\nsr\tmp\dc8ca644-6be2-46f6-801a-cacfa2b2174507/26/18 03:59:09.781094 Found  ��  volume in the volume snapshot map.

07/26/18 03:59:09.781094 fullcanon(name=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)

07/26/18 03:59:09.781094    exit fullcanon(fullname=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)

VSS OTHER: ERROR: VSS failed to process snapshot:

07/26/18 03:59:09.842097 VSS OTHER: sow_create_sysset_snapshot: VSS failed to process snapshot, error=0x0

90108:save: Unable to save the SYSTEM STATE save sets: cannot create the snapshot.

07/26/18 03:59:09.843096 WINDOWS ROLES AND FEATURES: sow_free_save called

07/26/18 03:59:09.843096 VSS USER DATA: sow_free_save called

07/26/18 03:59:09.843096 VSS OTHER: sow_free_save called

07/26/18 03:59:09.843096 WriteTracker: nsrwriter_stop(3460:3364) -->.

07/26/18 03:59:09.843096 WriteTracker: nsrwriter_stop(3460:3364) error: NULL hProcess detected..

07/26/18 03:59:09.843096 WriteTracker: nsrwriter_stop(3460:3364) releasing hWriterMutex ....

07/26/18 03:59:09.843096 save workflow released nsrwriter lock.

07/26/18 03:59:09.843096 WriteTracker: nsrwriter_stop(3460:3364) <-- FALSE.

07/26/18 03:59:09.843096 lgwstat: Failed to open file/directory: \\?\C:\Program Files\EMC NetWorker\nsr\tmp\dc8ca644-6be2-46f6-801a-cacfa2b2174586024:save: Error occured while saving disaster recovery save sets.

Please anyone got any idea? Thanks!

Tags (3)
0 Kudos
5 Replies
bingo.1
3 Cadmium

Re: Vss error win2012 r2 - VSS OTHER

0 Kudos
stefanludwig
1 Copper

Re: Vss error win2012 r2 - VSS OTHER

Thanks for your time to respond.

Unfortunately not applicable here as i do not get any VSS errors & ID's in eventlogs or syslogs as stated, only event id 1 Networker error.

So no reason to diskpart etc due to no eventlog indication.

However the db9 logs show:

07/26/18 03:59:09.778094 VSS Writer {be000cbe-11fe-4426-9c58-531aa6355fc4} is not supported

This is the ASR writer and Networker seems not to like it.

ASR writer is in state[1] - no errors in app/eventlogs.

Should i re register this ASR writer as it states is not supported OR is this a Networker issue due to no other system errors?

Thanks!

0 Kudos
SurajPujari
2 Iron

Re: Vss error win2012 r2 - VSS OTHER

Here is the culprit:

07/26/18 03:59:09.780095 fullcanon(name=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)

07/26/18 03:59:09.781094    exit fullcanon(fullname=\\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\)


Check if you have a software installed on this machine which appears in critical writers list or it has left stale path(unclean uninstall) which system is still referring as critical

Do this on cmd prompt as Admin:

diskshadow /l c:\details.txt

list writers detailed

quit and open C:\details.txt to find what do you have under fullcanon and is that even a valid path.

0 Kudos
stefanludwig
1 Copper

Re: Vss error win2012 r2 - VSS OTHER

Thanks very much for your response.

I can see the volume and one path (BOOT) listed in the writers details, however no mention of fullcanon:

Critical volumes are those which ASR must restore.

- Type: VSS_CT_FILEGROUP [2]

- Is selectable: TRUE

- Is top level: TRUE

- Notify on backup complete: FALSE

- Components:

- Paths affected by this component:

- Volumes affected by this component:

- Component Dependencies:

+ Component "ASR Writer:\Disks\harddisk0"

- Name: harddisk0

- Logical path: Disks

- Full path: \Disks\harddisk0

- Caption: Select to include disk #0 (of signature 0x79d9d265) for ASR restore.

- Type: VSS_CT_FILEGROUP [2]

- Is selectable: TRUE

- Is top level: TRUE

- Notify on backup complete: FALSE

- Components:

- Paths affected by this component:

- Volumes affected by this component:

- Component Dependencies:

+ Component "ASR Writer:\Disks\harddisk1"

- Name: harddisk1

- Logical path: Disks

- Full path: \Disks\harddisk1

- Caption: Select to include disk #1 (of signature 0x5438d05) for ASR restore.

- Type: VSS_CT_FILEGROUP [2]

- Is selectable: TRUE

- Is top level: TRUE

- Notify on backup complete: FALSE

- Components:

- Paths affected by this component:

- Volumes affected by this component:

- Component Dependencies:

+ Component "ASR Writer:\BCD\BCD"

- Name: BCD

- Logical path: BCD

- Full path: \BCD\BCD

- Caption: This is the path to the boot BCD store and the boot managers.

All the files in this directory need to be backed up.

- Type: VSS_CT_FILEGROUP [2]

- Is selectable: FALSE

- Is top level: TRUE

- Notify on backup complete: FALSE

- Components:

- File List: Path = \\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\Boot, Filespec = *.*

- Paths affected by this component:

- \\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\Boot

- Volumes affected by this component:

                               - \\?\Volume{051a7d74-88d7-11e3-80b3-806e6f6e6963}\ []

- Component Dependencies:

Checking volumes:

2018-08-01 13_02_43-Windows 10 x64 - VMware Workstation.png

So we are on the right track, I am still unsure on how to fix it.

0 Kudos
aijaz1
1 Nickel

Re: Vss error win2012 r2 - VSS OTHER

Try this disable VSS by entering vss:*off in Client Properties under Save Operations  and backup Non-critical Volumes.

You can also try save set as All-nfts and see if it works.

Check if OS is allowing to create Snapshots .

Go this  client in question use save -o VSS:LCV=yes to list critical volumes.

0 Kudos