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202 Posts
1
7723
bootstarp backup failed on the server
Dear Experts!
We want to backup the NMC data base and the server bootstarp information. We use NW9.
However the backup is failed with the following error:
nsrauthcasm:
Th temporary file: C:\Program Files\EMC Networker\nsr\authc-server\tomcat\authcdb_00001
for backup did not get generated correctly
save: external ASM nsrauthcasm exited with error code
Do you have any suggestions how can we solve this program?
BR:
Pal
Tsvetan_Minkov
1 Message
2
April 27th, 2017 00:00
NW Server 9.0.1.8 on Windows 2012 R2
Confirmed, same problem and same solution.
1. Stop services
2. Rename nsr/tmp
3. Restart server (Start services)
amahdy
12 Posts
1
April 25th, 2017 01:00
i have got the same problem recently:
The system cannot find the path specified.
124434:nsrauthcasm: The temporary file 'D:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data\authcdb_000001' for backup did not get generated correctly.
4746:save: external ASM `nsrauthcasm' exited with code 1
32098:save: D:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data\authcdb.h2.db was not successfully saved
Can't encode arguments90019:save: save of 'bootstrap' to server 'wepco-networker.wepco-eg.com' failed.
142169:save: Save-set ID '352257177' (client 'XXXX': save-set 'bootstrap') is aborted.
7167:save: save completion time: 4/25/2017 10:11:09 AM
ble1
14.3K Posts
1
April 25th, 2017 06:00
I haven't seen this with 9.1 (skipped 9.0.x.), but I would try to run NMC backup from CLI to see more details about error. Also, if this is one time only error then I guess something happened with balance of the force, but if it repeats itself it seems like some part of DB is not able to do its thing and this is where failure is coming from.
amahdy
12 Posts
1
April 26th, 2017 02:00
I opened a ticket with support and issue was resolved by renaming tmp folder.
I asked to know the root cause but they did not reply yet.
paulo3
202 Posts
1
April 26th, 2017 07:00
Hi!
Thanks a lot!
I will try it.
- You mean the nsr/tmp folder?
- You have to restart the networker services or not?
BR:
Pal
amahdy
12 Posts
0
April 26th, 2017 08:00
Yes, nsr\tmp
You will not be able to rename tmp unless all networker services are down.
SalvoR1
2 Posts
0
August 9th, 2017 06:00
Same issue happen to me on 9.1.1.2 on Windows 2012 R2 and same resolution.
1. Stop services
2. Delete nsr\tmp
3. Start Services
4. Run a new server db backup without any issue.