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August 19th, 2012 19:00

urgent!! can't add client,and no erros

hi,erveryone

i have a legato netowkrer server run on windows 2000 platform ,and have some clients.

now i create client and it dosen't work,details in attached picture

this client was reinstall os and reinstall networker software

after this i removed d:\legato\index\ontape1  and mminfo -av -q client=ontape1 have no results

can anyone give a suggest?

i have work with that 4 days,but i can't resolve that

Any ideas would be appreciated.addclientfailed.png

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11 Posts

August 19th, 2012 20:00

server:

networker server version:7.1.3 build 404

os:windows 2000 sp4

client:

hpux 11.31 64bit pa-risc

# swlist|grep -i networker

  NetWorker                     7.1.3.Build.404 NetWorker for HP-UX 11.XX (64-bit)

and whatever i create client ,if it is not exist,and i get message:xxx is not vailed hostname

but if the clients is exsit ,and i get mesage: server hbback

btw:hbback  is the server name of networker server ,and it is run on windows 2000 sp4

# ps -ef|grep nsr

    root  7692     1  0 11:04:30 ?         0:00 /opt/networker/bin/lgtolmd -p /nsr/lic -n 1

    root 12075  6248  0 11:46:05 pts/tc    0:00 grep nsr

    root  7688     1  0 11:04:30 ?         0:00 /opt/networker/bin/nsrexecd

    root  7689  7688  0 11:04:30 ?         0:00 /opt/networker/bin/nsrexecd

    root  7847  7689  0 11:07:26 ?         0:00 /opt/networker/bin/nsrmmd -n 7 -s hbback

    root  7855  7689  0 11:07:28 ?         0:00 /opt/networker/bin/nsrmmd -n 8 -s hbback

# tail -f /nsr/logs/dae*

08/20/12 10:56:25 nsrmmd #8: Start nsrmmd #8, with PID 7159, at HOST ontape1

08/20/12 11:07:26 nsrmmd #7: Start nsrmmd #7, with PID 7847, at HOST ontape1

08/20/12 11:07:28 nsrmmd #8: Start nsrmmd #8, with PID 7855, at HOST ontape1

August 19th, 2012 20:00

Hi,

This looks like its very old Networker you are running. What is the client OS and Networker software installed on it

Thanks

Shivakiran

August 20th, 2012 00:00

Hi,

Please confirm if you are following the below steps for better understanding:

From client machine: running the command - hostname

After getting the hostname, you are taking the host name and trying to add in the NW server

And getting the error server hbback

Are the NW services are running on the client machine?

Please get me a copy of daemon log which will help to review and understand the issue

Thank you

Shivakiran

79 Posts

August 20th, 2012 02:00

Hi,

Please check and confirm the name resolution of the client should work fine.Make sure that DNS or Hosts file entries should be updated properly for both client and NW server.

Regrads

Panwar

14.3K Posts

September 2nd, 2012 08:00

I'm a bit confused by your email.  You have backup server on win2k and client on HPUX.  You reinstalled client and for some reason you also removed index and media entries for the client.  Why?  That's not necessary.  But, ok, that doesn't matter.  Next, you tried to add client, but it fails.  Then you give ps output from that client showing there are at least two devices on that box and license manager which means that is not client, but rather storage node. If so, I wonder what exactly did you do and what really happened there.  Anyway, error seems to indicate some sort of communication error - either name, IP or both so I guess first question is was reinstall done in a way that you kept same name, domain name and IP?  All of them?  Second, those nsrmmds are started by backup server - and since HPUX was reinstalled that can only mean communication is ok (or at least server was able to start nsrmmds). So most likely you already have definition for that client (not sure about version you run, but I believe you had to have it defined as client before you could define it as storage node). Which at the end brings are to locale - are you using same locale on HPUX box as before? Those earlier versions were locale touchy and there was also special NW versions for Asian market - maybe there is a catch?

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