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November 5th, 2015 09:00

Error 1 occurred reading thermal sensor 0 data

We're having an issue with a N2048P going down and we're getting the following set of messages in the log before it goes down, could anyone provide some assistance on cause/solution?

<189> Nov  5 19:43:23 167.78.222.3-1 TRAPMGR[132133316]: traputil.c(697) 1627 %% Entity Database: Configuration Changed

<189> Nov  5 19:43:22 167.78.222.3-1 TRAPMGR[155501412]: traputil.c(740) 1626 %% Temperature state change alarm: Unit Number: 4 Current: Normal, Previous: None

<190> Nov  5 19:43:20 167.78.222.3-4 BOXSERV[132157764]: boxs.c(461) 1625 %% Error 1 occurred reading thermal sensor 0 data

<190> Nov  5 19:43:18 167.78.222.3-4 BOXSERV[132157764]: boxs.c(461) 1624 %% Error 1 occurred reading thermal sensor 0 data

<190> Nov  5 19:43:16 167.78.222.3-4 BOXSERV[132157764]: boxs.c(461) 1623 %% Error 1 occurred reading thermal sensor 0 data

<190> Nov  5 19:43:14 167.78.222.3-4 BOXSERV[132157764]: boxs.c(461) 1622 %% Error 1 occurred reading thermal sensor 0 data

<189> Nov  5 19:43:13 167.78.222.3-1 TRAPMGR[132004924]: traputil.c(740) 1468 %% Stack Port Link Up: Index: 401 Unit: 4 Tag: 0/52

<189> Nov  5 19:43:13 167.78.222.3-1 TRAPMGR[132004924]: traputil.c(740) 1467 %% Stack Port Link Up: Index: 400 Unit: 4 Tag: 0/51

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8.5K Posts

November 5th, 2015 16:00

Hi,

What version is the firmware at? What type of environment is the switch in? Is it hot? Are the fans on the switch running?

13 Posts

November 6th, 2015 06:00

The switches are on 6.1.2.4.

Everything looks ok from the CLI, but I'll try to get a physical look at the room and switches later today.

System Thermal Conditions:

Unit Temperature State

     (Celsius)

---- ----------- -----------

1    48          Good

2    47          Good

3    48          Good

4    47          Good

Temperature Sensors:

Unit Description        Temperature

                        (Celsius)

---- ------------------ -----------

1    MAC                48

1    PHY                39

1    POE Ctrl 1         41

1    POE Ctrl 2         45

1    POE Ctrl 3         45

1    POE Ctrl 4         43

1    POE Ctrl 5         47

Fans:

Unit Description Status

---- ----------- ------

1    Fan-1       OK

1    Fan-2       OK

2    Fan-1       OK

2    Fan-2       OK

3    Fan-1       OK

3    Fan-2       OK

4    Fan-1       OK

4    Fan-2       OK

13 Posts

November 6th, 2015 13:00

The temp in the room is normal and the fans are running quietly.

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8.5K Posts

November 6th, 2015 14:00

Try updating the firmware

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