Highlighted
sb2559
1 Nickel

PowerConnect 5012 Crashing

I have a PowerConnect 5012 that has been rock solid for years, but now has developed an issue where it will randomly lock up.  You can power cycle it and it runs great again for a couple weeks, then crashes again.  I am running 6.1.2 firmware on it, but I've heard there was a 6.1.5 out there that may fix my issue?  Does anyone still have something that old that they could share?  Thanks!

Tags (2)
0 Kudos
6 Replies
Moderator
Moderator

Re: PowerConnect 5012 Crashing

Hi,

It looks like the newer firmware was never released, I wasn’t able to find it anymore since it has been so long. Can you private message me the service tag?

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
0 Kudos
sb2559
1 Nickel

Re: PowerConnect 5012 Crashing

I'll PM it to you.  I couldn't even look it up on the support site.  This thing has just worked for years as a workhorse.

 

Thanks!

0 Kudos
sb2559
1 Nickel

Re: PowerConnect 5012 Crashing

For some reason it won't let me send a PM.  The tag is <Service tag removed>.  Here's the firmware currently in the unit:

Hardware Version: PC-5012-00
Boot ROM Version: 4.2
Software Version: 6.1.2.3291

0 Kudos
Moderator
Moderator

Re: PowerConnect 5012 Crashing

Thanks. Unfortunately, it doesn't look like this is one of the ones with lifetime warranties. It may be time to replace it. The other possibility for it hanging is a network loop and a broadcast storm, did anything change in the environment since this started happening?

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
0 Kudos
sb2559
1 Nickel

Re: PowerConnect 5012 Crashing

Lifetime warranty?  They had that?  No nothing has changed in the environment.  This is a small office setting, and they haven't added anything in years.  However, I will make sure they haven't plugged in anything new that I didn't know about.  I had just read that the 6.1.2 firmware had issues similar to this and that 6.1.5 fixed it, but again, this is an old switch and has been in production for years.  It may just be too late to be able to upgrade the firmware on it.

0 Kudos
Moderator
Moderator

Re: PowerConnect 5012 Crashing

Some of the older switch models had lifetime hardware warranties.

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
0 Kudos