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Unsupported Package Detected

Hello! I have S4810 switch (from ebay and i don't know history of this device) and there is strange problem. ====================================================================== FTOS 9.6(0.0P9) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS pkg_info: can't find package `SMARTSCRIPTS' % Error: Could not get installed package information Dell#package uninstall VSNAGENT pkg_info: can't find package `VSNAGENT' % Error: Could not get installed package information ====================================================================== FTOS 9.14(1.2) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack . ====================================================================== How to resolve this problem? Factory reset (clear-all) didn't help.
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6 Replies
Moderator
Moderator

Re: Unsupported Package Detected

Hi,

Try running the command package clear-all

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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Supportit_RU
1 Copper

Re: Unsupported Package Detected

Hi,

#package clear-all

% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes

% Package clearing will continue in the background. Please check the logs for its status

Dell#

Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack .

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Moderator
Moderator

Re: Unsupported Package Detected

Try rebooting the switch now.

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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Supportit_RU
1 Copper

Re: Unsupported Package Detected

Hi,

 

Unfortunately, it doesn't help.

Any other ideas?

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Moderator
Moderator

Re: Unsupported Package Detected

You can try updating the firmware.

Thanks,
Josh Craig
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPRO
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Supportit_RU
1 Copper

Re: Unsupported Package Detected

Of course i did it. Firmware now is newest for my switch - FTOS 9.14.
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