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rheum
1 Copper

1397 WLAN Mini-Card stops working only when lots of data streaming

I have a Dell Studio PC with a Dell Wireless 1397 WLAN Mini-Card. OS is Windows 7 with SP1. Intel Core 2 Duo T5800 2.00 GHz

In general I have no problems with my WIFI with simple browsing and most of my routine activities online. But any time I stream video (like youtube), music or download a large file, my WIFI spontaneously turns off. I need to either restart the computer or put the computer to sleep/wake it up for the WIFI to work again.

I have the latest drivers for the Wireless card. I scanned the forums and didn't see this problem reported elsewhere. Has anyone else had this experience? I realize this is an old computer so I may have to install an external wireless adaptor, but I wanted to ask around before doing so. 

Thanks

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8 Replies
PudgyOne
6 Indium

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

rheum,

 

Can you run Network Interface and post that information back here.

 

 

Rick

#DellRockstar

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rheum
1 Copper

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

Here is the interface as requested.  Thanks for helping!

There is 1 interface on the system:

   Name                   : Wireless Network Connection

   Description            : Dell Wireless 1397 WLAN Mini-Card

   GUID                   : fd139ab8-c5c4-42b3-a80f-06f071c2f000

   Physical address       : 00:22:69:56:b8:ba

   State                  : connected

   SSID                   : Nash Vegas

   BSSID                  : b8:e6:25:7a:dd:70

   Network type           : Infrastructure

   Radio type             : 802.11g

   Authentication         : WPA2-Personal

   Cipher                 : CCMP

   Connection mode        : Auto Connect

   Channel                : 1

   Receive rate (Mbps)    : 412316.9

   Transmit rate (Mbps)   : 412316.9

   Signal                 : 62%

   Profile                : Nash Vegas

   Hosted network status  : Not available

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PudgyOne
6 Indium

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

rheum,

 

First try...

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Click on advanced. Look for Antenna Diversity. If the adapter has this setting, change it from Auto to Aux

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

 

If the connection still does not work, try changing the router settings to WPA-PSK(TKIP) Security(Personal) and try using channel 11. See if you can connect.

 

 

Rick

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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rheum
1 Copper

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

Rick,

Thanks for the tips. I tried the first 4 with no change in performance. Have to wait until tomorrow to mess around with the router settings and see if that works.

A *brilliant* thought just dawned on me. Does anyone think buying an external wireless card will do the job?

Jay

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PudgyOne
6 Indium

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

Jay,

 

Buying an external wireless usb adapter works for all systems. We try to help get the one working inside. If people don't want to open the system and reseat/replace the adapter and feel comfortable with a wireless usb adapter, that's ok. I have one in case it's needed. had a wireless adapter fail, onlt after I purchased the adapter, did I find out the wireless card workds, just somehow got turned off.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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rheum
1 Copper

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

I tried changing the wireless settings as you mentioned above and changed to Channel 11 but still had the same problem. Any other ideas? Thanks a lot Rick, your help is much appreciated

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PudgyOne
6 Indium

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

rheum,

 

You tried WPA-PSK(TKIP) Security(Personal)

 

Try using it at another location. Does this happen there?

 

Try a WiFi Hotspot?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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rheum
1 Copper

Re: 1397 WLAN Mini-Card stops working only when lots of data streaming

Tried it out at my work network and the same thing happened - lost connection with streaming video.. It seems like right before I lose connection the fan really starts to make a lot of noise and the computer gets warmer. Could overheating be the culprit?

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