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Bill Nguyen
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2 guys i have a problem, it was disconnect.

It was happen about 1 time per 3 minute, idk how to fix it, can u guys help me? Thank you.

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11 Replies
Moderator
Moderator

Re: 2 guys i have a problem, it was disconnect.

Bill Nguyen,

 

Can you run Network Interface and post the information back here.

 

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

  

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Bill Nguyen
1 Nickel

Re: 2 guys i have a problem, it was disconnect.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>nestsh wlan show interface

'nestsh' is not recognized as an internal or external command,

operable program or batch file.

C:\Windows\system32>netsh wlan show interface

There is 1 interface on the system:

   Name                   : Wireless Network Connection

   Description            : Killer Wireless-N 1202 (2.4GHz and 5GHz)

   GUID                   : 5429f2f8-a737-42ca-b3f9-8690fc1c7097

   Physical address       : bc:85:56:d3:3d:17

   State                  : connected

   SSID                   : 7a71da

   BSSID                  : 4c:72:b9:7a:71:da

   Network type           : Infrastructure

   Radio type             : 802.11n

   Authentication         : WPA2-Personal

   Cipher                 : CCMP

   Connection mode        : Auto Connect

   Channel                : 1

   Receive rate (Mbps)    : 144.4

   Transmit rate (Mbps)   : 144.4

   Signal                 : 84%

   Profile                : 7a71da

   Hosted network status  : Not available

C:\Windows\system32>

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Moderator
Moderator

Re: 2 guys i have a problem, it was disconnect.

Bill Nguyen,

 

Try channel 11 and see if that helps.

 

I use these Recommended Wireless Router Settings and channel 11. Maybe there is something in there that will help.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Bill Nguyen
1 Nickel

Re: 2 guys i have a problem, it was disconnect.

can i have a picture about that fix, cause my laptop is alienware 14, and i cant find my wireless router.

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Bill Nguyen
1 Nickel

Re: 2 guys i have a problem, it was disconnect.

can u show me how to do it  step by step , i dont know how to change to channel 11

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Moderator
Moderator

Re: 2 guys i have a problem, it was disconnect.

Bill Nguyen,

 

To change to channel 11, you have to change your wireless router. Alienware 14, nice model!

 

Here is a step by step procedure, You don't have to go past the lines to the wireless adapter section.

Setting up/Troubleshooting a Wireless Network

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Bill Nguyen
1 Nickel

Re: 2 guys i have a problem, it was disconnect.

thx for ur help but i think my problem is  not about the wireless router because i came to my friend's houses and played the same game and still had a same problem. I think my alienware have some problem to connect with wifi.

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Moderator
Moderator

Re: 2 guys i have a problem, it was disconnect.

Bill,

 

Killer Wireless-N 1202 (2.4GHz and 5GHz)

 

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

  

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Bill Nguyen
1 Nickel

Re: 2 guys i have a problem, it was disconnect.

it's still disconnect, i dont know why?, i've tried everything to fix it. i think this alienware not for gaming. should i return it?

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