ScottM78
1 Copper

Re: A very bad wifi issue with my dell xps 14z

I'm having the same issue with my xps14z. I want them to put in a new WiFi adapter.  I've had over 10 techs try to fix it.

I was advised to buy a WiFi booster for my house.  The point of a laptop is for it to be mobile  I can't carry the booster around with me to Starbucks.

I'm getting really frustrated too.  I have a solid state drive in mine.  What do you have.  I can't imagine that's part of the problem.

At this point I want a new computer.  I have a lot of school work and this issue is slowing that work way down.

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Deepsas
1 Nickel

Re: A very bad wifi issue with my dell xps 14z

Dell engineer came to my house , changed my wifi adapter and also changed the lcd.

Still my wifi problem is there and that fellow is telling there is some problem with the my router.

Also, i didn't understand why he changed my laptop lcd ?

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PudgyOne
6 Indium

Re: A very bad wifi issue with my dell xps 14z

Deepsas,

 

The antenna wires are in the LCD.

 

Can you see any of the other networks?

 

What do you see in the device manager?

 

What does the ipconfig /all log show?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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Deepsas
1 Nickel

Re: A very bad wifi issue with my dell xps 14z

Hi Rick,

plz find the details.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\DEEPSAS>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DEEPSAS-WORLD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : D4-BE-D9-2D-45-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #6
Physical Address. . . . . . . . . : 00-DB-DF-11-B5-1C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #5
Physical Address. . . . . . . . . : 00-DB-DF-11-B5-1C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
Physical Address. . . . . . . . . : 00-DB-DF-11-B5-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f480:dcbf:3488:226d%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 06 July 2012 23:01:35
Lease Expires . . . . . . . . . . : 13 August 2148 05:33:48
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 344478510
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-7E-C6-ED-88-53-2E-E4-02-AA

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-DB-DF-11-B5-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VMware Network Adapter VMnet1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a8cb:7cb1:eba1:6877%21(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.142.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 604000342
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-7E-C6-ED-88-53-2E-E4-02-AA

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::49d2:3d5c:6ff:b7d9%22(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.31.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 620777558
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-7E-C6-ED-88-53-2E-E4-02-AA

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\DEEPSAS>
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PudgyOne
6 Indium

Re: A very bad wifi issue with my dell xps 14z

Deepsas,

 

Sorry I missed this earlier, You have a Belkin router. Try changing the security to WEP or no security and you'll be able to connect.

 

You have an ip address, can you connect next to the router?

 

Dell has Updated Drivers for the Intel 6230 Wireless Networking Adapter

Try this again, since the new adapter was installed....

Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

Control Panel\All Control Panel Items\Power Options\Create a Power Plan

Select High performance.

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Highlighted
Deepsas
1 Nickel

Re: A very bad wifi issue with my dell xps 14z

Yes, i already mentioned in the beginning that whenever i am near to router , i am able to connect to the wifi and its working perfectly.

And to work the wifi properly, why should we compromise all the things.

1. Battery to maximum performance mode 

2. i have to change my router security system and etc. etc.

If Dell can not solve the issue they should not give all this crap solutions. emoticon.Devil.title

Now, i tried to connect my plantronics backbeat 903+ Bluetooth headset with the laptop and tried every possible option but still no positive result on my headset too. 

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PudgyOne
6 Indium

Re: A very bad wifi issue with my dell xps 14z

Deepsas,

 

The bluetooth errors under other devices could be from needing drivers from the manufacturers website for the bluetooth devices.

 

Places to look to see if your Bluetooth Connection is enabled

 

Try reading...

Bluetooth connection and pairing

 

Still cannot connect if you leave the room.

 

The Belkin router has problems with WPA-PSK(TKIP) Security(Personal) and WPA-AES, it has problems determing the difference between the two. That is why we went to WEP or NO Security. It doesn't work any better with no security, does it?

 

Another call to Dell Tech Support

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Wellzy
1 Copper

Re: A very bad wifi issue with my dell xps 14z

I can confirm a similar issue on my xps 14z,

I'm experiencing a generally  weak 802.11 signal.  I initially thought the issue was my older 802.11G router so I replaced it with an N device.  Same issue - extremely weak signal as close as 20ft.   If I'm within 5 feet of the router I get a strong signal.  

My best guess is that this is a design flaw with the case materials or with the antenna placement.  

I've noticed that I get the weakest signal strength when I have the laptop in the closed position as when connected to an external display.  This can sometimes take the signal strength from 4 or 5 bars (sys tray icon) to 1 or 2, even cause temporary lapses in connectivity.  

Obviously this issue is a major pain in the rear and I'm wondering whether Dell is going to release a fix or offer a return on this model.  

~Wellz

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Wellzy
1 Copper

Re: A very bad wifi issue with my dell xps 14z

A minor update to the wireless signal strength with Bluetooth communications...

I'm experiencing a weak BT signal as well.  No real problems with connectivity as much sub standard distance related drops in signals.  I use the same BT headphones at work and home with different systems and it is rather apparent that the BT signal is degraded on the 14z.

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ScottM78
1 Copper

Re: A very bad wifi issue with my dell xps 14z

Luckily mine was still under the warranty.  A dell technician came out to my house and replaced the LCD Panel and WLAN card and my WiFi works great now.

I hope this helps everyone.

- Scott

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