spuriusfelix
1 Copper

Re: Alienware M17X-R3 unable to connect to wireless networks

The router is set up and I can't connect to another network. I have SuperAntiSpyware Free, Malwarebytes Free, and Windows Firewall.

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7- Thorium

Re: Alienware M17X-R3 unable to connect to wireless networks

spuriusfelix,

 

Firewall in the router is turned off, correct?

 

You are NOT using Mac address filtering, correct?

 

Not trying to connect to the 5.0GHz, the adapter will connect only on 2.4GHz

 

Windows Firewall and Malwarebytes are not a problem. Not sure about the settings for Super AntiSpyware. Check for firewall settings.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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spuriusfelix
1 Copper

Re: Alienware M17X-R3 unable to connect to wireless networks

The version of Superantispyware I have doesn't have a firewall. I turned off the firewall on the router and it's not using mac address filtering. I'm trying to connect to the 2.4GHz. I don't think the problem is this router's settings though, because I can't connect to any other networks that I used to be able to connect to now.

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7- Thorium

Re: Alienware M17X-R3 unable to connect to wireless networks

spuriusfelix,

 

Places to look to see if your Connection is enabled

 

Take it to a local hotspot and see if it connects. If it connects, then it's a router setting.

 

Can you connect when next to the router?

 

If you cannot connect, even at the hotspot, is your system under warranty? If yes, contact Dell Tech Support.

 

I found this article but you don't have an Intel adapter.

Alienware Mobiles - Intel Wireless 1000, cant connect to an AP or Wireless Router when using securit...

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Highlighted
spuriusfelix
1 Copper

Re: Alienware M17X-R3 unable to connect to wireless networks

Thanks for all your help. My computer's still under warranty so at this point I think I'll contact Dell Tech Support.

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spuriusfelix
1 Copper

Re: Alienware M17X-R3 unable to connect to wireless networks

To whoever had the same problem, they ended up having to reinstall Windows before the wireless worked again.

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