Authentication fail error when instaling driver

Hi BQJ,

Welcome to the community.

I would like to inform you that these systems generally went with the Dell Intel Centrino Advanced-N 6230 driver for the wireless. please try to download this driver from the below mentioned link and check if the wireless is working.

www.dell.com/.../DriverFileFormats

Please respond in case you need any further assistance or clarification.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media

Hi BQJ,

Thanks for the reply.

It will be really great if you can tell me what kinda of mobile network you are trying to connect to. You can also check in device manager (type device manager on the search bar located in the start menu) if there are any devices with a yellow bang or a red bang under network adapters. Check the picture below.

If there are no bangs or nothing listed under other devices then the drivers are already installed and it could be some other problem. However, if there is a bang it means that driver is corrupt or not installed. Also, check if there are any application or utility that you got with the mobile service provider that you would require to connect.

I would really love to help you out with the issue. 

Please respond in case you need any further assistance or clarification.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media

Hi

I really
appreciate your support !

I know my way around PC's and it's clear in the device manager that there is a driver missing.

Sorry for the Danish user Interfase.

In properties it tells me that no driver is installed.

When I try to install the driver from Dell,

I get this error:

Hope this clears things a bit.

Sorry for my bad english, hope you understand.

Thanks

BQJ

Hi

Sorry to say but same problem :(

Regards BQJ

Hi BQJ,

Thanks for the reply.

Issue is very clear now. Try to install the driver from the following link

www.dell.com/.../DriverFileFormats

Seems we were installing the 5550 mini card instead of the 5540 which the system is looking for.

Hope this resolves the issue.

Please respond in case you need any further assistance or clarification.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media

Hi BQJ,

Thanks for the reply.

If the mobile wireless is still not working, it might be a hardware failure so for further help I would request you to add me as a friend by clicking on my name and send me an personal message with the system service tag. I would be able to investigate this issue further and will keep you updated.

Please do not post the service tag or any system details on the forum.

Please respond in case you need any further assistance or clarification.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media

Hi BQJ,

Thanks for adding me as a friend and sending me the details.

After going through all the details, I feel you can take a try and update the BIOS on your system from the below mentioned link and then try installing the driver as an administrator.

BIOS: www.dell.com/.../DriverFileFormats

Please respond in case you need any further assistance or clarification.

Thanks and Regards

DELL_Abhishek_ B

Dell Social Media 

Hi

thanks for not giving up on this.

Your surgestion has already been tested ;-)

I updated bios as part of the reinstalation so I'm running BIOS A11.

Just to be sure I just tryed to run the driver installation as administrator again, but same result   :-(

Regards

BQJ

I have exactly the same problem. Being a certified Windows systems administrator, I'm quite puzzled that it won't install.

Is there a way to unpack the executable and just manually install the driver through Device Manager?

Hi

PERFECT !!!!

That fixed the problem.

Thanks for the support to Both of you.

Regards

BQJ

However, on the XPS17-L702x this A12 driver for the DW5540 MBB card gets the 

same Setup Error that the A11 driver gets  - ' Authentication failed. The Dell HSPA

Mini-card drivers cannot be installed on this computer. Please contact Dell Support...'      

But when I used the A00 driver for the DW5541 card then it installed correctly....

Bonjour Everyone,

I have the same probleme with my M6500, I tried it all, from Bios upgrade to re installing the system 3 times, It's a brand new card.

I get the Authentication failed

if anyone has a clue !!

Would really help out !!

Thank you all in advance,

fabrice