prateek_punj
1 Nickel

BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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Hi,

I am using Inspiron N5010 with service tag : <ADMIN NOTE: Service tag removed per privacy policy>

I earlier had windows 7 in which my laptop's bluetooth was working fine. Then i installed windows 8 release preview and even in that bluetooth was working fine. yesterday i installed windows 8 pro with WMC in it and since then the bluetooth isn't working.

My wifi is working fine.

1. I even checked in the BIOS....internal bluetooth is enabled.

2. I tired to install the driver by downloading it from http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=31N70 , but it didn't work.

3. I even tried to this method

Access device manager

- Click ‘Start’, and then click ‘Control Panel’

- Click ‘Hardware and Sound’

- Click ‘Device Manager’

- ‘User Account Control’ dialog box appears.

- Click ‘Continue’

- Device Manager Page opens up.

- Locate a category called ‘Bluetooth Radios’

- If not found, locate ‘Network Adapter’

- Also observe if it has a yellow mark besides any of the device listed

- Browse through the whole list to check for any other item listed with a yellow mark

- Capture the item with the yellow mark

But there is no driver which needs upgradation

                                                                                                              

4. I even tried this method

- Click the following link to download the most updated driver for the Bluetooth: http://dell.to/OP6bkb
- Save the folder (zipped folder) on the 'Desktop screen'
Double-click the new icon on the desktop labeled R241623.exe
The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS

Click Ok
After completing the file extraction, if the Self-Extractor window is still open, close it
- Open the following path: C:\dell\Drivers\31N70\Win64 (Follow steps mentioned below)
- Click 
'Computer' and drive letter 'C'
- Locate folder 'dell' and double click it
- Locate folder 'Drivers' and double click it
- Locate folder '31N70'
- Locate folder 'Win64' and double click it 
- Locate file Inst (Refer to the image below)
   
- Right click file 'Inst'
- Click 'Run as an administrator'
- Click 'Yes' to continue if prompted with 'User access control' message
- Follow through with the installation as per the screen instructions
- Finish the installation and check for the Bluetooth functionality
- If issue persists, try using the 'setup' file to install drivers in compatibility mode (Next Step)

Install 'Setup.exe' file in 'compatibility Mode'
- Navigate to C:\dell\Drivers\31N70\Win64
- Right click ‘Setup’ file and click ‘Properties’
- Click “Install in compatibility mode’
- Click on Application and select ‘Troubleshoot Compatibility’
- Next, click on ‘Troubleshoot Program’
- Click on Program worked in earlier versions of Windows
- Click on ‘Windows 7’
- Click on ‘Start the Program’
- Do not hit ‘Next’ until the installation completes
- Once the installation completes, click on ‘Next’

but it still didn't work...and installation ended with this dialog box

Please help....need it urgently
Thanks!! 🙂 

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2 Solutions

Accepted Solutions
Dell-Rajesh R
4 Ruthenium

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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Hi prateek_punj,

Inspiron N5010 is offered with Windows Vista/7 operating system and accordingly the drivers are updated on our support website. I am afraid the Windows 8 drivers are currently not available for this model.  

You may try installing the Bluetooth drivers in compatibility mode. Follow below steps to install the file in Windows 8 Compatibility mode:

Download and save the Bluetooth file on the desktop.

  1. From the "Start" or "Apps" Screen Right click or press and hold on a single program to check it, and click/tap on Open file location.
  2. Right click or press and hold on a program's shortcut (LNK), EXE, or MSI file on your desktop or in Windows Explorer, and click/tap on Properties.
  3. Click/tap on the Compatibility tab.
  4. To Run a Program in Compatibility Mode in Only your User Account, click/tap on the Run this program in compatibility mode for box to check it.
  5. Click/tap on the drop down menu arrow and select which version of Windows the program was written for.
  6. When finished, click/tab on OK to apply the changes.

For any clarifications feel free to contact me.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

prateek_punj
1 Nickel

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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well thanks for the support....though i got the solution by some other means...

i saw this post in some other thread...

ftp1.dell.com/.../Network_Application_VY4F2_WN_12.0_A01.EXE 

and this worked for my device....

Thanks!! 🙂

8 Replies
Dell-Rajesh R
4 Ruthenium

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

Jump to solution

Hi prateek_punj,

Inspiron N5010 is offered with Windows Vista/7 operating system and accordingly the drivers are updated on our support website. I am afraid the Windows 8 drivers are currently not available for this model.  

You may try installing the Bluetooth drivers in compatibility mode. Follow below steps to install the file in Windows 8 Compatibility mode:

Download and save the Bluetooth file on the desktop.

  1. From the "Start" or "Apps" Screen Right click or press and hold on a single program to check it, and click/tap on Open file location.
  2. Right click or press and hold on a program's shortcut (LNK), EXE, or MSI file on your desktop or in Windows Explorer, and click/tap on Properties.
  3. Click/tap on the Compatibility tab.
  4. To Run a Program in Compatibility Mode in Only your User Account, click/tap on the Run this program in compatibility mode for box to check it.
  5. Click/tap on the drop down menu arrow and select which version of Windows the program was written for.
  6. When finished, click/tab on OK to apply the changes.

For any clarifications feel free to contact me.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

prateek_punj
1 Nickel

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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well thanks for the support....though i got the solution by some other means...

i saw this post in some other thread...

ftp1.dell.com/.../Network_Application_VY4F2_WN_12.0_A01.EXE 

and this worked for my device....

Thanks!! 🙂

Dell-Rajesh R
4 Ruthenium

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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Hi prateek_punj ,

Glad to know that the issue on the computer is fixed.

For any issues on the computer run PC diagnostics on the computer to determine the issue.

http://dell.to/NI55sF

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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kjaisar
1 Copper

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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well I am facing the same problem of incompatibility of my blue tooth device . After reading your post I have installed the blue tooth device from the above given link. Although it connects with the device but unfortunately it doesn't allow any sharing of data. pls help me how to overcome this fault ....

pls its urgent .....

Tags (1)
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kjaisar
1 Copper

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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even though I have tried to change its setting but this option was already blocked somehow !!!!

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prateek_punj
1 Nickel

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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@kjaisar : do you have the same inspiron model as that of mine??

because many a times the solution can vary from model to model....

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kjaisar
1 Copper

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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yeah I have the same model inspiron n5010 ,15R......... core I3 , 320GB memory with 3gb ram nd 64 bit user.

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kjaisar
1 Copper

Re: BLUETOOTH DRIVER NOT GETTING INSTALLED IN WINDOWS 8

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As I told you about the sharing problem ,I think it bcz of  my device goes offline within few seconds after pairing ..... now pls tell me how to deal with it .....

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