RivetNetworks
1 Nickel

Re: Beware of SmartByte

Hello @Danijo,

You can install the latest version of SmartByte by downloading it from here - http://support.rivetnetworks.com/. However, that is unlikely to have much effect on your bandwidth speed, as SmartByte is designed to decrease latency, not increase your bandwidth speed. It sounds like you may need to update your Intel Wireless drivers. You can do that by downloading the driver package from here - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=vg6m5.

-- Anthony with Rivet Networks

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Re: Beware of SmartByte

I did 2 simple tests. 

1. Ran google speedtest with SmartByte running.  Then ran with SmartByte turned off.  Then repeated 3 times. 
In general turning off and on always produced slower speeds with SmartByte on in this sequence.

2. Then tested running 3 times in a roll with SmartByte on.  Then 3 times in a roll off.
When on, each successive test was increasingly much faster.
When off, each successive test was same but a bit slower than the final successive test with SmartByte on.

Conclusion (based on this tiny data set).
If your internet traffic is successive from the same source, SmartByte helps.
If your internet traffic hits new sources the SmartByte does not help.

p.s. Better results with SmartByte off when using video sites(which seems in defiance of the conclusion above...)

 

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NickFiend
1 Copper

Re: Beware of SmartByte

Amazing thank you so much for this reply/thread.

I bought a new Inspiron 2 in 1 a couple of weeks ago and only just noticed how slow it online after doing a speedtest.

Finding this thread has no doubt saved me a lot of time, hassle , frustration and calls to baffled Dell Tech support.

Download time with SmartByte installed:

5G WiFi - 4.67Mbps

2G WiFi - 4.34Mbps

 

Download time (sat it the same seat) after getting rid of it:

5G Wifi - 98.40Mbps

2G Wifi - 21Mbps

Thanks again,

Nick

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RivetNetworks
1 Nickel

Re: Beware of SmartByte

Hello @NickFiend,

Was this with the latest Intel Wi-Fi driver and the latest version of SmartByte installed? If your machine is brand new, it will have what was installed before it was boxed up, so updating would likely resolve this issue.

-- Anthony with Rivet Networks

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NickFiend
1 Copper

Re: Beware of SmartByte

Guess what.. After uninstalling the Smartbyte software, i've had lightning speeds on my inspiron wifi connection. Today, 4.4.19, I noticed things were slow again. Did a speedtest on 2G and 5G wifi, and super slow speeds yet again. Oh look, the latest Dell updates included a new Smartbyte update! Uninstalled it and now back to normal again. Why, just why!!!!!
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Re: Beware of SmartByte

Sadly I had to uninstall Dell Update too. Their "Dell Update Services" keep on installing the SmartByte software that I DON'T WANT on my machine. Is so hard to understand that? If I uninstall something, I expect it to be removed permanently. If I wish to use that software I'll install it again. Stop forcing users. You think that it brings better performance, we don't.
Mask69
1 Copper

Re: Beware of SmartByte

Sorry but even with latest Intel Wi-Fi drivers updated and last version of SmartByte it's the same old story. It kills 50% of bandwidth. Let customers decide whether to install or not.

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Re: Beware of SmartByte

I also had to uninstall various Dell update services from my machine because Smartbyte kept coming back. I suppose I can update other drivers manually using the Dell support web site and my service tag. I have a vague idea of the purpose of Smartbyte, to prioritize video if I'm not mistaken. However, I've never had a problem with video speeds and bandwidth before Smartbyte was installed. It's a solution to a problem I never had, and all it did was create problems I didn't need. If getting rid of ALL Dell support software means Smartbyte isn't coming back, to quote Fred Jones from Scooby-Doo, "Works For Me."
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Buffalo1888
1 Copper

Re: Beware of SmartByte

I am having the issues with it stopping outlook from sending emails as well. What is the purpose of Smartbyte, when i delete it everything i need works fine, so why reinstall it?

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RivetNetworks
1 Nickel

Re: Beware of SmartByte


@Mask69 wrote:

Sorry but even with latest Intel Wi-Fi drivers updated and last version of SmartByte it's the same old story. It kills 50% of bandwidth. Let customers decide whether to install or not.


Would you mind sending us a diagnostic from your machine? We would like to take a look and see if there is any additional information that we do not currently have so that we can further investigate this issue. 

You should have an application called "SmartByte Diagnostics" on your machine, accessible from the Start Menu, in the SmartByte folder.

Once you have located the application, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file.

You can email us at smartbytesupport@rivetnetworks.com. Please attach the diagnostic to your email. Please do not copy and paste the contents of the diagnostic, as our email client may cut part of it off. Please send it to us as an attachment. 

Thank you!

-- Anthony with SmartByte

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