stardust205
1 Copper

Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

Hi HANNAY,

 

I'm having the exact problem as you had on the Broadcom NetLink (TM) Gigabit Ethernet card.. emoticon.Crying.title

So did Rick's proposed solution works?

Thanks!

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11 Replies
Highlighted
stardust205
1 Copper

Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

Hi,

 

My network status in Windows 7 shows "No Internet Access" - I get a yellow warning ! on the network icon in the system tray). emoticon.TongueTied.title

Internet access to the computer LAN port does remain, and WIFI from the router is working fine.

 

My PC has a fixed IP and not linked to any other computer/s.

Within the Network and Sharing Centre, between the Network and the Internet is a red X

Any reason why this would be?

My PC is XPS8300. Network card is Broadcom NetLink (TM) Gigabit Ethernet

 

Many Thanks!

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Dell-Rajesh R
5 Tungsten

Re: XPS 8300 Network Issue

Hi stardust205,

Restart the computer in “Safe mode with networking”(restart the computer and key tapping F8 on Dell logo and select safe mode with networking) to check if it works.

If the error message pops up again, please check the settings in BIOS if the Onboard LAN controller is enabled.

I have provided steps below to check the status of Onboard LAN controller:

  1. Restart the computer and hit F2 on Dell logo.
  2. Navigate to “Advanced” Tab.
  3. Scroll down to “Onboard LAN controller” and check if it is enabled.
  4. If the Onboard LAN controller is Disabled, enable the Onboard LAN controller and Save and exit.

Now restart the computer and check if you get any error message.

If the issue still persists, update BIOS from the link given below:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8300?driverId=R318123&osCode=...

If a BIOS update process is interrupted, the computer may not function properly. We recommend this process to be done in an environment where there is continuous power supply to the computer while performing (preferably connected with UPS).

Also, update the drivers from the below link:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8300?driverId=NDC29&osCode=W7...

Let me know if this helped.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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Dell-Rajesh R
5 Tungsten

Re: Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

Hi stardust205,

I have provided the resolution in a different post of yours.

Below is the link for the previous post:

en.community.dell.com/.../20192603.aspx

Let me know if that helped.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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7- Thorium

Re: Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

I have merged the threads so everything is in one thread.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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JAK58
1 Copper

Re: XPS 8300 Network Issue

Hi,

 

I too have a XPS 8300 and the BroadcomNetlink Gigabit Ethernet adapter that disappears from the list of Network adapters in Device Manager. I have tried what you suggested above and the problem has not been resolved. Any other ideas?

 

Jim

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JAK58
1 Copper

Re: XPS 8300 Network Issue

Dell replaced my motherboard and the problem has gone away.

Jim

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Neilld
1 Copper

Re: Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

Hi, after 18 months, my network card started playing up. Sometimes I could get it working with several reboots, others nothing. Network adapter was not being detected and eventually it told me to re-install drivers.  I spoke to Dell sipport who said they would send me a link to the drivers (which they never did) but told me if that didn't work, I would have to have a new mother board fitted.

Searching around, I found, along with this forum, another website forum, where a guy talked about the network adapter being temperature sensitive. My spare room heater packed up a couple of months back, so this theory interested me.

Long story short, I took a 2kw fan heater, and directed onto the PC casing. Hey presto, the network adapter was recognised and I was able to reinstall the drivers, though I don't believe that was actually necessary.

I have tested this out several times now. Cold I get no data light on my router and the adapter isn't recognised. A few minutes with the fan heater and it all works perfectly!

Might not be the solution to everyone's problem but thought I'd share it.

Fingers crossed for you all.

 

 

 

 

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EddieHacks
1 Copper

Re: Broadcom NetLink (TM) Gigabit Ethernet - No Internet Access

same here but different

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wildcatsua
1 Copper

Re: XPS 8300 Network Issue

got message in dialog box something like "could not find current ME version" when updating bios as instructed but then when rerun bios updater shows current version as A06

still had problem after BIOS update

 

updated drivers and got dialog box titled Broadcom Management Program, said Microsoft SNMP Service was not detected ...

Driver update installed "Broadcom Advanced Control Suite 3" - what am I supposed to do with this?

At the moment connection is working fine.

thx

 

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