Highlighted
achristy319
1 Copper

Can connect to my network but not to internet

Hey. I have had my dell inspiron e1505 since 2007. It has worked fine (minus having the motherboard replaced and having to reinstall my OS multiple times in the past). At the beginning of December, I moved to a new apartment and got Verizon internet. I have no problem connecting to the network, it says excellent strength. But my internet doesn't work. On the 'manage internet connections' page, there is a red X from network to internet. I've even tried connecting with the ethernet  cable and it still won't work!! Right now, I'm on my boyfriends HP laptop, connected to the same network and able to connect to the internet just fine. I have looked all over these forums and other forums and just can't figure out what to do. I have tried countless command prompts, but nothing will work.  Please help!!

0 Kudos
12 Replies
PudgyOne
6 Indium

Re: Can connect to my network but not to internet

achristy319,

 

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here. If using XP, then please provide an ipconfig /all log and which wireless adapter you have installed.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
achristy319
1 Copper

Re: Can connect to my network but not to internet

Thank you so much for your help... here is the system info...

C:\Windows\system32>systeminfo

Host Name:                 AMANDA-PC

OS Name:                   Microsoftr Windows VistaT Home Premium

OS Version:                6.0.6002 Service Pack 2 Build 6002

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Amanda

Registered Organization:

Product ID:                

Original Install Date:     9/4/2010, 2:30:47 PM

System Boot Time:          12/27/2011, 12:33:06 PM

System Manufacturer:       Dell Inc.

System Model:              MM061

System Type:               X86-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: x64 Family 6 Model 15 Stepping 2 GenuineIntel ~

1833 Mhz

BIOS Version:              Dell Inc. A17, 6/13/2007

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)

Total Physical Memory:     1,014 MB

Available Physical Memory: 325 MB

Page File: Max Size:       2,290 MB

Page File: Available:      1,416 MB

Page File: In Use:         874 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\AMANDA-PC

Hotfix(s):                 203 Hotfix(s) Installed.

                          [01]: {A8686D24-1E89-43A1-973E-05A258D2B3F8}

                          [02]: {AC76BA86-7AD7-0000-2550-7A8C40000944} -

                          [03]: KB925902

                          [04]: KB928253

                          [05]: KB929399

                          [06]: KB929777

                          [07]: KB930178

                          [08]: KB930857

                          [09]: KB936357

                          [10]: KB938127

                          [11]: KB939159

                          [12]: KB941569

                          [13]: KB943055

                          [14]: KB945553

                          [15]: KB946026

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                          [17]: KB949939

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                          [19]: KB2141007

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                          [22]: KB2281679

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                          [26]: KB2305420

                          [27]: KB2345886

                          [28]: KB2347290

                          [29]: KB2360131

                          [30]: KB2378111

                          [31]: KB2387149

                          [32]: KB2393802

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                          [34]: KB2416400

                          [35]: KB2416470

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                          [80]: KB2563894

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                          [82]: KB2567053

                          [83]: KB2567680

                          [84]: KB2570791

                          [85]: KB2570947

                          [86]: KB2572075

                          [87]: KB2579686

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                          [89]: KB2588516

                          [90]: KB2607712

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                          [92]: KB2620704

                          [93]: KB2641690

                          [94]: KB929123

                          [95]: KB929916

                          [96]: KB931213

                          [97]: KB935807

                          [98]: KB937287

                          [99]: KB938123

                          [100]: KB938371

                          [101]: KB942624

                          [102]: KB943411

                          [103]: KB948609

                          [104]: KB948610

                          [105]: KB950760

                          [106]: KB950762

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                          [121]: KB955069

                          [122]: KB955302

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                          [124]: KB956250

                          [125]: KB956572

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                          [128]: KB958481

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                          [130]: KB958623

                          [131]: KB958624

                          [132]: KB958644

                          [133]: KB958869

                          [134]: KB959426

                          [135]: KB960225

                          [136]: KB960803

                          [137]: KB961501

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                          [140]: KB968816

                          [141]: KB969947

                          [142]: KB970238

                          [143]: KB970430

                          [144]: KB970710

                          [145]: KB971029

                          [146]: KB971468

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                          [149]: KB971961

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                          [151]: KB973507

                          [152]: KB973540

                          [153]: KB973565

                          [154]: KB973687

                          [155]: KB973768

                          [156]: KB973917

                          [157]: KB974318

                          [158]: KB974467

                          [159]: KB974468

                          [160]: KB974571

                          [161]: KB975467

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                          [173]: KB978262

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                          [186]: KB979911

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                          [189]: KB980232

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                          [191]: KB980843

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                          [194]: KB981852

                          [195]: KB981957

                          [196]: KB981997

                          [197]: KB982132

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                          [200]: KB982799

                          [201]: KB983588

                          [202]: KB983589

                          [203]: KB948465

Network Card(s):           2 NIC(s) Installed.

                          [01]: Intel(R) Wireless WiFi Link 4965AGN

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.4

                          [02]: Broadcom 440x 10/100 Integrated Controller

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

C:\Windows\system32>

0 Kudos
PudgyOne
6 Indium

Re: Can connect to my network but not to internet

achristy319,

 

It looks like the adapter is there and connected. Can you connect when next to the wireless router?

 

I would check and reseat the mini card and make sure the antenna wires did not come off. Instructions HERE. <ADMIN NOTE: Broken link has been removed from this post by Dell>

 

 

Rick

 

OS Name:                   Microsoftr Windows VistaT Home Premium
OS Version:                6.0.6002 Service Pack 2 Build 6002
OS Manufacturer:           Microsoft Corporation
Original Install Date:     9/4/2010, 2:30:47 PM
System Boot Time:          12/27/2011, 12:33:06 PM
System Manufacturer:       Dell Inc.
System Model:              MM061     (Inspiron 6400)
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: x64 Family 6 Model 15 Stepping 2 GenuineIntel ~
1833 Mhz
BIOS Version:              Dell Inc. A17, 6/13/2007
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Network Card(s):           2 NIC(s) Installed.
                          [01]: Intel(R) Wireless WiFi Link 4965AGN
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.1
                                IP address(es)
                                [01]: 192.168.1.4
                          [02]: Broadcom 440x 10/100 Integrated Controller
                                Connection Name: Local Area Connection
                                Status:          Media disconnected

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
achristy319
1 Copper

Re: Can connect to my network but not to internet

mini card is in there and hooked up just fine. I even disconnected it and reconnected it to be sure. I still can't connect to the internet.

0 Kudos
PudgyOne
6 Indium

Re: Can connect to my network but not to internet

achristy319,

 

Antenna wires were connected, correct?

 

Try...

 

Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows...

 

What virus program is installed?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
achristy319
1 Copper

Re: Can connect to my network but not to internet

Yes antenna wires were connected. I am following the directions on the link you sent... when i do iprenew/config i get a different message than the ones they have listed. mine says "no operation can be performed on Local Area Connection while it has its media disconnected." "An error occurred while renewing interface Wireless Network Connection: unable to contact your DHCP server. Request has timed out." I just finished and the internet still isn't working. 😞 happy new year by the way!

0 Kudos
achristy319
1 Copper

Re: Can connect to my network but not to internet

oh and I have Norton Antivirus. I have had it for probably 4 years

0 Kudos
PudgyOne
6 Indium

Re: Can connect to my network but not to internet

achristy319,

 

Norton has been known for disabling connections.

 

This is for printers but allows you to get to the firewall settings to allow network access. Allow a printer past Norton

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
achristy319
1 Copper

Re: Can connect to my network but not to internet

I can't find the firewall options when I go into Norton. Or the rules... I can only find the rules for the windows firewall

0 Kudos