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Can connect to my network but not to internet
Hey. I have had my dell inspiron e1505 since 2007. It has worked fine (minus having the motherboard replaced and having to reinstall my OS multiple times in the past). At the beginning of December, I moved to a new apartment and got Verizon internet. I have no problem connecting to the network, it says excellent strength. But my internet doesn't work. On the 'manage internet connections' page, there is a red X from network to internet. I've even tried connecting with the ethernet cable and it still won't work!! Right now, I'm on my boyfriends HP laptop, connected to the same network and able to connect to the internet just fine. I have looked all over these forums and other forums and just can't figure out what to do. I have tried countless command prompts, but nothing will work. Please help!!
PudgyOne
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December 27th, 2011 03:00
achristy319,
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here. If using XP, then please provide an ipconfig /all log and which wireless adapter you have installed.
Rick
achristy319
7 Posts
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December 27th, 2011 11:00
Thank you so much for your help... here is the system info...
C:\Windows\system32>systeminfo
Host Name: AMANDA-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Amanda
Registered Organization:
Product ID:
Original Install Date: 9/4/2010, 2:30:47 PM
System Boot Time: 12/27/2011, 12:33:06 PM
System Manufacturer: Dell Inc.
System Model: MM061
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 2 GenuineIntel ~
1833 Mhz
BIOS Version: Dell Inc. A17, 6/13/2007
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 1,014 MB
Available Physical Memory: 325 MB
Page File: Max Size: 2,290 MB
Page File: Available: 1,416 MB
Page File: In Use: 874 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\AMANDA-PC
Hotfix(s): 203 Hotfix(s) Installed.
[01]: {A8686D24-1E89-43A1-973E-05A258D2B3F8}
[02]: {AC76BA86-7AD7-0000-2550-7A8C40000944} -
[03]: KB925902
[04]: KB928253
[05]: KB929399
[06]: KB929777
[07]: KB930178
[08]: KB930857
[09]: KB936357
[10]: KB938127
[11]: KB939159
[12]: KB941569
[13]: KB943055
[14]: KB945553
[15]: KB946026
[16]: KB946456
[17]: KB949939
[18]: KB2079403
[19]: KB2141007
[20]: KB2158563
[21]: KB2207566
[22]: KB2281679
[23]: KB2286198
[24]: KB2296011
[25]: KB2296199
[26]: KB2305420
[27]: KB2345886
[28]: KB2347290
[29]: KB2360131
[30]: KB2378111
[31]: KB2387149
[32]: KB2393802
[33]: KB2412687
[34]: KB2416400
[35]: KB2416470
[36]: KB2416474
[37]: KB2419640
[38]: KB2423089
[39]: KB2436673
[40]: KB2442962
[41]: KB2443685
[42]: KB2449742
[43]: KB2467659
[44]: KB2476490
[45]: KB2478660
[46]: KB2478935
[47]: KB2479628
[48]: KB2479943
[49]: KB2481109
[50]: KB2482017
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[52]: KB2485376
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Network Card(s): 2 NIC(s) Installed.
[01]: Intel(R) Wireless WiFi Link 4965AGN
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.4
[02]: Broadcom 440x 10/100 Integrated Controller
Connection Name: Local Area Connection
Status: Media disconnected
C:\Windows\system32>
PudgyOne
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30.3K Posts
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December 27th, 2011 12:00
achristy319,
It looks like the adapter is there and connected. Can you connect when next to the wireless router?
I would check and reseat the mini card and make sure the antenna wires did not come off. Instructions HERE.
Rick
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
Original Install Date: 9/4/2010, 2:30:47 PM
System Boot Time: 12/27/2011, 12:33:06 PM
System Manufacturer: Dell Inc.
System Model: MM061 (Inspiron 6400)
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 2 GenuineIntel ~
1833 Mhz
BIOS Version: Dell Inc. A17, 6/13/2007
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Network Card(s): 2 NIC(s) Installed.
[01]: Intel(R) Wireless WiFi Link 4965AGN
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.4
[02]: Broadcom 440x 10/100 Integrated Controller
Connection Name: Local Area Connection
Status: Media disconnected
achristy319
7 Posts
0
December 29th, 2011 14:00
mini card is in there and hooked up just fine. I even disconnected it and reconnected it to be sure. I still can't connect to the internet.
PudgyOne
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December 29th, 2011 16:00
achristy319,
Antenna wires were connected, correct?
Try...
Winsock2 How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista
What virus program is installed?
Rick
achristy319
7 Posts
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January 1st, 2012 07:00
oh and I have Norton Antivirus. I have had it for probably 4 years
achristy319
7 Posts
0
January 1st, 2012 07:00
Yes antenna wires were connected. I am following the directions on the link you sent... when i do iprenew/config i get a different message than the ones they have listed. mine says "no operation can be performed on Local Area Connection while it has its media disconnected." "An error occurred while renewing interface Wireless Network Connection: unable to contact your DHCP server. Request has timed out." I just finished and the internet still isn't working. :( happy new year by the way!
PudgyOne
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January 1st, 2012 09:00
achristy319,
Norton has been known for disabling connections.
This is for printers but allows you to get to the firewall settings to allow network access. Allow a printer past Norton
Rick
achristy319
7 Posts
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January 1st, 2012 11:00
I can't find the firewall options when I go into Norton. Or the rules... I can only find the rules for the windows firewall
PudgyOne
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January 1st, 2012 12:00
achristy319,
See if this helps...
Norton Internet Security
* Please open Norton Internet Security Center by clicking the system tray icon.
* Click on the tab "Norton Internet Security" and click on "Settings."
* Click the Internet Usage option "Personal Firewall."
* Click "deactivate".
More INFORMATION
Rick
achristy319
7 Posts
0
January 9th, 2012 21:00
Didn't work. I can connect with the ethernet cable running from the router to my laptop but not over wifi.
PudgyOne
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January 10th, 2012 11:00
achristy319,
Power down your ISP modem/router and your wireless router(if any) wait 30 second, then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Unplug the ethernet cable from the compter.
Restart the computer.
Can you connect wireless? If not, try running an ipconfig /all log and post back here.
Rick